7A21--NNG15SC71B 36C10B26F0141 | Enterprise ID.me Software Subscriptions and Support

Solicitation / RFP / RFQ

This document is a solicitation for Enterprise ID.me Software Subscriptions and Support, identified by Solicitation Number 36C10B26Q0130. The Department of Veterans Affairs, Technology Acquisition Center, is seeking proposals for these services.

While specific technical requirements are not detailed in this excerpt, the core need is for software subscriptions and associated support for the "Enterprise ID.me" system.

This solicitation is associated with Award Number NNG15SC71B 36C10B26F0141, with an Award Amount of $17,331,233.34. The award date was 05-08-2026. The contractor awarded was FCN INC.

Details regarding proposal submission instructions and evaluation criteria are not provided in this excerpt.

This opportunity is set aside by the SBA (Small Business Administration).

• Contracting Office Address: 23 Christopher Way, Eatontown NJ 07724.
• Product Service Code: 7A21
• NAICS Code: 541519
• Point of Contact: William Waterhouse, Contract Specialist, William.Waterhouse@va.gov.

Solicitation / RFP / RFQ

This document is a solicitation for "ID.me Software Subscriptions and Support" under solicitation number 36C10B26Q0130. The Department of Veterans Affairs, Technology Acquisition Center, is issuing this solicitation.

This solicitation pertains to software subscriptions and support services. Specific details on requirements and deliverables are not provided in this excerpt, but the subject line indicates "ID.me Software Subscriptions and Support."

• Contracting Office: Department of Veterans Affairs, Technology Acquisition Center, Eatontown, NJ 07724.

• Product Service Code: 7A21

• NAICS Code: 541519

• Response Date/Time: April 28, 2026, 6:00 PM Eastern Time, New York, USA.

• Point of Contact: William Waterhouse, Contract Specialist, William.Waterhouse@va.gov, 848-377-5097.

• Set-Aside: SBA (Small Business Administration)

• This document indicates an extension of time has been granted for vendors to provide a comprehensive response.

• The solicitation is for a "New AWARD."

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial products or services. The Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Office of the Chief Technology Officer (OCTO) requires the renewal of the Brand Name ID.me Identity and Access Management (IAM) Credential Service Provider (CSP) Software-as-a-Service (SaaS) solution. This includes an annual Credential Brokers license, maintenance support, and help desk assistance for user proofing subscriptions to enable secure authentication into external VA systems.

• Renewal of ID.me CSP SaaS solution.

• Annual Credential Brokers license (up to 125 million Multi-Factor Authentication (MFA) events per period).

• Maintenance support (software updates, patches, fixes).

• Help desk assistance (customer support, inbound/outbound call center, video chat, live chat, email).

• Support for new and renewal user identity proofing subscriptions (specific quantities detailed for Base and Option Periods).

• Compliance with NIST 800-63-2 (LOA 1, 2, 3) and NIST 800-63-3 (IAL 1, 2; AAL 1, 2, 3).

• Compliance with OMB Memo 19-17 and Executive Orders 14249, 14247, 14271.

• International user verification capabilities.

• Interoperability with VA's current infrastructure (SSOe, VA.gov, Mobile platform, Lighthouse API, MHV).

• Web Content Accessibility Guidelines 2.1 Level A and Level AA compliance.

• Product Service Code: 7A21

• NAICS Code: 541519

• Period of Performance: Not explicitly stated, but includes a Base Period and Option Periods.

• Proposals are requested via written solicitation (attached).

• Basis for Award and Submission Instructions are in Section E of the solicitation.

• Offerors must submit proposals for the full requirement; partial proposals will not be considered.

• Only one proposal per Offeror will be considered.

• Incomplete or late proposals will not be considered.

• Questions deadline: Friday, April 24, 2026, 10:00 a.m. Eastern Time.

• Response Date/Time: April 28, 2026, 10:00 a.m. Eastern Time, New York, USA.

• This requirement is a 100% total small business set-aside.

• Offerors must be registered and active in the System for Award Management (SAM) at the time of award.

• The solicitation number is 36C10B26Q0130.

• The contracting office is the Department of Veterans Affairs, Technology Acquisition Center, Eatontown, NJ.

• Contact: William Waterhouse, Contract Specialist, William.Waterhouse@va.gov.

• The solicitation document and a redacted Justification For An Exception To Fair Opportunity are attached.

Justification for an Exception to Fair Opportunity

This document justifies an exception to fair opportunity for a firm-fixed-price delivery order to renew the ID.me Identity and Access Management (IAM) Credential Service Provider (CSP) Software-as-a-Service (SaaS) solution. This renewal includes an annual Credential Brokers license, maintenance support, and help desk assistance.

• Renewal of the ID.me IAM CSP SaaS solution.

• Annual Credential Broker license (up to 125 million MFA events per period).

• Maintenance support, including software updates, patches, and fixes.

• Help desk support, including prioritized escalation for VA-related inquiries.

• Compliance with NIST 800-63-2 (LOA 1, 2, 3) and NIST 800-63-3 (IAL 1, 2; AAL 1, 2, 3).

• Compliance with Web Content Accessibility Guidelines 2.1 (Level A and AA).

• Interoperability with existing VA systems (VA.gov, VA Health and Benefits mobile app, VA Lighthouse API, My HealtheVet).

• Support for international users and verification.

• Specific user and renewal subscription quantities for Base Period and Option Periods.

• Optional tasks for increased MFA events and additional user subscriptions.

• Contract Type: Firm-fixed-price delivery order.

• Period of Performance: 12-month Base Period with three 12-month Option Periods.

• Estimated Value: Not explicitly stated, but the document references a total estimated price.

• This is a justification for an exception to fair opportunity, not a solicitation for proposals.

• The proposed action will be synopsized on the Contracting Opportunities Page.

• Any proposals received will be evaluated.

• The solicitation will be posted as a small business set-aside on the NASA SEWP V website.

• Market research identified potential resellers, including Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) and Women-Owned Small Businesses (WOSBs).

• The justification cites FAR Overhaul VA Deviation 16.507-6(b)(2) as the authority for the exception to fair opportunity, stating that only ID.me can provide the unique and highly specialized services required.

• Market research indicated that alternative solutions (e.g., CLEAR, Login.gov) would require significant reconfiguration and cannot meet all VA requirements, particularly for international users and the Trusted Referee feature.

• Replacing ID.me would incur substantial costs and risks, including an estimated $32 million to run two commercial solutions simultaneously for two years.

Solicitation / RFP / RFQ

This solicitation is for the renewal of the Department of Veterans Affairs (VA) Office of Information Technology's Identity and Access Management (IAM) Credential Service Provider (CSP) Software-as-a-Service (SaaS) solution, specifically the ID.me platform. The VA requires an annual Credential Brokers license and new/renewal user identity proofing subscriptions. The solution is critical for VA's digital modernization strategy, supporting compliance with OMB Memo 19-17 and Executive Orders related to fraud reduction.

• Credential Broker License: Annual license for active and passive broker credentialing, supporting up to 125 million Multi-Factor Authentication (MFA) events per year and 8 million user assignments. Includes integration access for additional agency Relying Parties and Identity Providers, and trust elevation/credential wrapping capabilities.

• Identity Proofing Subscriptions: For new and renewal users, supporting various applications and levels of assurance (LOA3/IAL2).

• Maintenance and Technical Support: Includes software updates, patches, fixes, and help desk support.

• Deliverables: Bi-weekly Snapshot Reports, Monthly Subscription Usage Reports, Service Level Agreement (SLA) Monitoring Plans and Reports, and User Support Reports.

• Security Requirements: Compliance with NIST 800-63 standards (LOA 1, 2, 3; IAL 1, 2; AAL 1, 2, 3), WCAG 2.1 Level A and AA accessibility standards, and VA Critical Security Controls.

• Trusted Referee Support: Remote video chat and in-person identity verification options.

• Contract Type: Firm-Fixed-Price Order.

• Period of Performance: 12-month base period with three 12-month option periods.

• Optional Tasks: Available for increased MFA events and identity proofing subscriptions.

• Submission Method: Via NASA SEWP website or email to specified contacts.

• Submission Deadline: As specified in Block 8 of SF 1449.

• Evaluation Criteria: Award will be based on the lowest-priced, responsive, responsible Offeror whose quote conforms to the requirements. The Government reserves the right to evaluate quotes in the most effective manner and may award without discussions.

• Pricing: Offerors must complete Section B.4, Price Schedule, and submit a quote on an "All or None" basis. All costs must be included in the firm-fixed price.

• This acquisition is set aside for Small Business.

• NAICS Code: 541519, Size Standard: 150 Employees.

• Offerors must provide an OEM letter certifying authorization to sell and provide proposed products.

• Quotes must meet all requirements in Sections B.4 and B.5.

• No assumptions of compatibility will be made by the VA.

• Hyperlinks or embedded attachments in quotes are prohibited.