D--ITSP 2027 CAD MAINT SOFTWARE UPDATES
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The National Park Service (NPS), specifically the SER NORTH MABO office, has issued a Notice of Intent to Award a Sole Source Contract for Computer Aided Dispatch (CAD) System Maintenance & Software Updates for the Great Smoky Mountains National Park and Blue Ridge Parkway. The intent is to award a firm-fixed-price contract to Computer Information Systems INC (CIS). Vendors capable of meeting the requirements and possessing OEM authorization must submit a capability statement by June 5, 2026, at 3:00 PM EST.
Purpose & Intent
This notice signifies the NPS's intent to award a sole-source, firm-fixed-price contract under FAR 6.302-1 ("Only One Responsible Source"). The requirement is for comprehensive maintenance and technical support for a proprietary CAD system critical for mission-critical law enforcement and public safety operations, ensuring continuous availability.
Scope of Work
The required services include:
- 24/7/365 remote diagnostics and help desk support with a 4-hour telephonic response time SLA.
- SQL database maintenance and support.
- System and interface support, including IMARS and TN/NC integrations.
- Installation of software updates, cybersecurity patches, and version releases.
- Quality assurance testing.
- Technicians must meet NPS background check, confidentiality, and IT security training requirements.
Basis for Sole Source
The CAD system is proprietary to its Original Equipment Manufacturer (OEM), which retains exclusive control over its source code, architecture, interface modules, software update utilities, and cybersecurity patch mechanisms. The NPS has determined that only the OEM is authorized and capable of providing the essential maintenance, updates, and support required. Third-party resellers are deemed unable to meet the technical, security, or integration needs. The OEM is identified as a small business, and similar support has historically been sole-sourced to this vendor.
Contract Details & Intended Awardee
- Contract Type: Firm-fixed-price
- Period of Performance: One (1) base year from award, with an option for annual renewal.
- Intended Awardee: Computer Information Systems INC (CIS)
Response Instructions
Vendors who believe they can meet all requirements and possess OEM authorization must submit a detailed capability statement by June 5, 2026, at 3:00 PM EST. Submissions should be sent to Arcoiris Cuetara-Higa at arcoiris_cuetara-higa@ios.doi.gov and must address:
- Demonstrated authorization from the OEM.
- Technical ability to meet all specified requirements.
- Evidence of certified access to proprietary CAD system components.
Disclaimer
This is a Notice of Intent only and not a solicitation. The Government will not issue a competitive solicitation or reimburse costs incurred in response to this notice.