DA10--Pharmacy AudioCare Software Licenses and Support

SOL #: 36C25926F0198Justification

Overview

Buyer

Veterans Affairs
Veterans Affairs, Department Of
NETWORK CONTRACT OFFICE 19 (36C259)
Greenwood Village, CO, 80111, United States

Place of Performance

Place of performance not available

NAICS

Software Publishers (513210)

PSC

Support Services, Delivered As A Service Contract (Saa S Or Subscription) Involved With The Analysis, Design, Development, Code, Test And Release Packaging Services Associated With Application Development Projects, As Well As Off The Shelf Business Software. (DA10)

Set Aside

No set aside specified

Timeline

1
Posted
May 29, 2026

Qualification Details

Fit reasons
  • NAICS alignment with historical contract wins in similar service areas.
  • Scope strongly matches core technical capabilities and delivery model.
Risks
  • Past performance thresholds may require one additional teaming partner.
  • Potential clarification needed on staffing minimums before bid/no-bid.
Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The Department of Veterans Affairs (VA), specifically the Salt Lake City Health Care System (SLCHCS), is acquiring AudioCARE SMS Software licenses and support through a Justification for Limiting Sources. This is a sole-source acquisition from Payton Merger Sub II, LLC (dba AudioCARE), leveraging an existing FSS Contract (47QTCA22D00CM). The acquisition aims to continue automated patient communication services for prescription refills and other health-related messages.

Scope of Work

The requirement is for AudioCARE SMS Software licenses, including Audio PREFILL, TM PREFILL, and TM COMMUNICATOR, along with an ACS-TM-BASE license for 120,000 texts per year. This software enables automated telephone and text messaging for prescription refills, ad-hoc communications, patient surveys, wellness messages, and drug recall notifications.

Contract & Timeline

  • Type: Justification for Limiting Sources / Sole-Source Acquisition
  • Proposed Contractor: Payton Merger Sub II, LLC (dba AudioCARE)
  • Contract Vehicle: FSS Contract Number: 47QTCA22D00CM
  • Period of Performance: 5 years (Base year + 4 option years), from May 20, 2026, to May 19, 2031.
  • Published Date: May 29, 2026
  • Set-Aside: Not applicable (sole-source justification)

Justification Rationale

The VA SLCHCS has determined that Payton Merger Sub II, LLC (dba AudioCARE) is the sole provider of the required proprietary software licenses. The AudioCARE System Applications are already integrated into the VA's system, and the new licenses are necessary to continue and enhance the current system, requiring seamless interoperability with existing AudioCARE software. A market search (TRM) did not identify other suitable solutions.

Contact Information

For inquiries, contact John Cheng, Contracting Officer, at John.Cheng2@va.gov or 303-712-5776.

People

Points of Contact

John ChengContracting OfficerPRIMARY

Files

Files

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Versions

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Justification
Posted: May 29, 2026
DA10--Pharmacy AudioCare Software Licenses and Support | GovScope