DA10--Staff Scheduling Software Access and Support Service FY26 (VA-26-00027047)

Request for Information (RFI)

This RFI is for planning purposes to gather information regarding Pharmacy Staff Scheduling Software Access and Support Services for the Department of Veterans Affairs (VA). It is not a solicitation for bids or proposals, and no contract will be awarded based on this RFI. The government does not intend to pay for any information submitted.

• NAICS Code: 541519 - Other Computer Related Services.
• Response Deadline: December 16, 2025, 14:00 Eastern Time.
• Submission Method: Email to Justin Daniel (Justin.Daniel@va.gov) and Evan Schlisserman (Evan.Schlisserman@va.gov). Use "Pharmacy Staff Scheduling Software Access and Support Service" in the subject line.
• Page Limit: 7 pages. No marketing materials or generic capability statements are allowed.

Vendors must provide:

• Company Name, Address, Point of Contact, Phone, Fax, Email.
• Company Business Size and Status (including proof of SBA VetCert for VOSB/SDVOSBs).
• NAICS code(s), Socioeconomic data, DUNS Number.
• Existing Contractual Vehicles (GWAC, FSS, MAC).
• A summary of capability to meet the draft PWS requirements.
• Corporate experience with specific examples/references (including agency, POC, dollar value, contract number).
• Confirmation of intent and ability to meet the SDVOSB set-aside requirement (VAAR 852.219-73).
• Feedback on the sufficiency of the draft PWS for technical requirements and suggestions for improvement.

This RFI indicates a potential total set-aside for Certified Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) in accordance with VAAR 852.219-73 and 13 CFR §125.6.

• This RFI will also be posted on NASA SEWP GWAC.
• Email file size limit is 5 MB. Mark responses as "Proprietary Information" if applicable.
• A draft Performance Work Statement (PWS) is attached and should be reviewed for feedback.

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide comprehensive platform software services for a Pharmacy Staff Scheduling software platform, ensuring continuous and reliable access for approximately 125 users at the Dallas VA Medical Center. The goal is to support high-quality, effective, and efficient Information Technology (IT) services for patient care.

• Provide 24/7/365 continuous availability of the platform with uptime monitoring and reliability measures.

• Offer unlimited technical support during standard business hours (Monday-Friday, 8:00 a.m. to 7:00 p.m. CST) with documented response times.

• Provide emergency-only technical support outside of standard business hours.

• Deliver comprehensive onboarding and refresher training for client administrators, including user guides and training materials.

• Maintain a 24/7 accessible Online Help Center with updated documentation, FAQs, video tutorials, and self-service resources.

• Assign a dedicated account manager for proactive account management, platform optimization, and regular stakeholder check-ins.

• Host the software, manage updates, and provide technical support.

• Platform Availability: Continuous access with uptime monitoring.

• Business Hours Support: Documented response times for technical support.

• Emergency Support Response: Documented response and resolution timelines for after-hours support.

• Monthly Progress Report: Submitted by the 10th business day, detailing platform performance, uptime statistics, support activity, training sessions, and account management updates. Includes Platform Uptime Report and Support Ticket Summary.

• Training Completion Log: Records of all training sessions conducted.

• Period of Performance (PoP): One 12-month base period with four 12-month option periods (totaling up to 60 months).

• Place of Performance: Primarily remote. The primary location supported is the Dallas VA Medical Center, Dallas, TX. Work may be performed at remote locations with prior concurrence from the Contracting Officer's Representative (COR).

• Compliance with numerous VA directives, handbooks, and federal regulations related to IT security, privacy, identity management (FICAM), and accessibility (Section 508).

• Adherence to VA's Technical Reference Model (TRM) and Critical Security Controls.

• Use of VA-approved methods for remote access (e.g., Azure Virtual Desktop).

• Personnel security requirements, including background investigations and training.

• Specific requirements for software licensing, cybersecurity, and data handling.