DA10--The Department of Veterans Human Resource Service Management (HRSM) Solution

Performance Work Statement (PWS)

This PWS outlines the requirements for a Human Resource Service Management (HRSM) Software as a Service (SaaS) solution for the Department of Veterans Affairs (VA), Veterans Health Administration (VHA). The goal is to streamline HR operations, accelerate hiring, improve service delivery, and enhance the employee experience.

The contractor shall provide a fully integrated, enterprise-level HRSM SaaS solution that is FedRAMP-authorized and supports nationwide HR operations. Key areas include:

• System Configuration & Implementation: Including recruitment and hiring, HR helpdesk case management, and assessment/interview delivery modules.

• SaaS Subscription & Hosting: Providing cloud-hosted access for approximately 374,000 users.

• Data Migration: Migrating existing recruitment, hiring, and onboarding data from USA Staffing.

• Integration: Seamless integration with VA's core personnel systems (e.g., HRSmart/PeopleSoft, Federal HR 2.0).

• Security & Compliance: Obtaining and maintaining a VA Authority to Operate (ATO) and adhering to all federal and VA security and privacy requirements.

• Training & Support: Providing government personnel training and hypercare support post-go-live.

• Time to Hire (T2H) Reduction: Aiming to reduce T2H from 80-100 days.

• Service Level Agreements (SLAs): Including Recovery Time Objectives (RTO) of 12 hours and Recovery Point Objectives (RPO) of less than 1 hour.

• Uptime: Maintaining a minimum of 99.5% uptime for the SaaS environment.

• Section 508 Compliance: Ensuring all delivered ICT is accessible.

• Period of Performance (PoP): One 12-month Base Period with four 12-month option periods, not to exceed 60 months.

• Place of Performance: Contractor facilities.

• FedRAMP Authorization: Solution must meet FedRAMP Moderate requirements.

• VA ATO & SSO: Must have VA Enterprise ATO and VA Single Sign-On (SSO) certified.

• Technology: Support for IPv6-Only, adherence to VA Technical Reference Model (TRM), and Zero Trust principles.

• AI Integration: Includes Generative AI (GenAI) capabilities for virtual agents, search, and case management.

• Optional Tasks: Numerous optional tasks are defined, covering low-code modules, forms, advanced analytics, integrations, additional subscriptions, and more.

Solicitation / RFP / RFQ

This solicitation is for the Department of Veterans Affairs Human Resource Management (HRSM) Solution. The purpose is to procure services related to this solution.

Specific requirements and deliverables are detailed in the attached documents: "RFI HRSM 4.9.26 Final" and "HRSM PWS DRAFT RFI".

Not specified in the provided text.

• Response Date/Time: April 16, 2026, 16:00 Eastern Time, New York, USA.
• Contact Information:
  • Contract Specialists: John A Adamitis, Daniel Renna (john.adamitis1@va.gov)
  • Contracting Officer: David Long (david.long4@va.gov)

Not specified in the provided text.

• Solicitation Number: 36C10B26Q0330
• Contracting Office Address: Department of Veterans Affairs, Technology Acquisition Center, 23 Christopher Way, Eatontown NJ 07724.
• Product Service Code: DA10
• NAICS Code: 541519
• Attachments: "RFI HRSM 4.9.26 Final" and "HRSM PWS DRAFT RFI" contain critical details.

Request for Information (RFI)

This RFI is issued by the Department of Veterans Affairs (VA) Human Resource Service Management (HRSM) for planning purposes to gather information on a next-generation HRSM Software as a Service (SaaS) solution. The goal is to streamline HR services, augment existing capabilities (USA Staffing, USA Hire), and improve the recruitment and onboarding of healthcare professionals and other employee types. The solution aims to integrate modern technologies, including analytics, to reduce the VA’s Time-to-Hire (currently 80-100 days), enhance service delivery, and improve candidate and employee experience.

• Company Information: Name, address, POC, business size/status (with VetCert proof for VOSB/SDVOSBs), NAICS codes, UEI, existing contract vehicles, and intent to meet set-aside requirements.

• PWS Feedback: Identification of unclear PWS sections, potential cost drivers, and suggestions for risk reduction.

• Capability Summary: Technical documentation, licenses, SaaS agreement terms (licensing model, pricing, definitions, minimums, tiers), FedRAMP certification status, and Rough Order of Magnitude (ROM) cost estimate.

• COTS SaaS HRSM Solution: Confirmation of SaaS certification, estimated configuration hours for key modules (Talent Acquisition, HR Helpdesk), and confirmation that the solution requires minimal configuration using vendor-supported tools.

• HR Service Delivery Modules: Capabilities for talent acquisition, onboarding/offboarding, form builder, HR helpdesk, low-code, and AI. Specifics on how the solution reduces recruitment data-driven metrics and identifies bottlenecks.

• Integration Capabilities: Ability to integrate with VA’s HRSmart (PeopleSoft) and the future Federal HR 2.0 system.

• Assessment and Interviewing: Support for large-scale synchronous and asynchronous interviewing, and custom unproctored assessments (including types, scoring, data management, test security, accommodations, mobile administration, and assessment batteries).

• Deadline: April 16th, 2026, 4 PM EST.

• Format: Email response, maximum 12 pages. No marketing materials or generic capability statements.

• Content: Must include specific information as detailed above.

• Email Subject: "HRSM" along with the responding location (NASA SEWP, GSA, SAMs).

• Proprietary Information: Mark responses as "Proprietary Information" if applicable.

• Email Size Limit: 5 MB.

• Recipients: john.adamitis1@va.gov, daniel.renna@va.gov, david.long4@va.gov

541519

• This is an RFI only; do not submit a quote.
• Responses are for planning purposes and do not obligate the government to acquire products/services.
• No payment will be provided for RFI responses.
• Reference previous RFI 36C10B26Q0330.