DM Local Telecommunication Services

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) defines the performance-based requirements for essential Session Initiation Protocol (SIP) trunking services and features supporting Davis-Monthan AFB (DMAFB), AZ. The services will support 24/7/365 operations.

• Provide local access to designated circuit demarcation points.

• Include all labor, tools, facilities, materials, and services.

• Ensure compatibility with the Government's current infrastructure without additional Government expense.

• Provide access to local exchange operator assistance functions.

• Services do not include residential or business services for non-Government entities or Government contractors.

• Adhere to FCC, PUC, DoD, AF, and industry standards.

• Provide and install transmission equipment and cables for local exchange access and transport service circuits.

• Connect to Government-provided power connection points and termination frames.

• Coordinate with the Government Point of Contact (POC) prior to any installation.

• No aerial cable installations are authorized.

• Scheduled Outages: Notify Government POC 30 days in advance with detailed explanation and affected users.

• Unscheduled Outages: Notify Government POC verbally and follow up with documentation.

• Outage Procedures: Notification must include reason, duration, start/stop times, affected equipment, and restoration action.

• Outage Priority: Respond and restore services based on Telecommunications Services Priority (TSP) and Restoration Priority List (RPL).

• Catastrophic Outage: Respond NLT 1 hour, provide updates every 4 hours.

• Emergency Outage: Respond NLT 1 hour, restore NLT 8 hours.

• Serious Outage: Respond NLT 1 hour, restore NLT 24 hours.

• Routine Outage: Respond NLT 1 hour, restore NLT 2 calendar days.

• Continuous Operation: Local phone service 24/7/365 with 99.9% availability.

• Notification: Timely and detailed notification for outages (100% of time).

• Inspection: Government has the right to inspect all services.

• Grade of Service (GoS): Ensure end-to-end QoS for VoIP, video, and real-time traffic.

• Services support Davis-Monthan AFB, AZ.

• Specific location for rack space: Building 5150, Ironwood Street, DMAFB, AZ 85708.

• Government Provided Space and Services: Contractor must secure facilities, equipment, and materials. Government provides rack space, environmental controls, and primary/emergency conditioned power. Government provides security forces and fire protection services.

• Personnel: Contractor is responsible for ensuring sufficient qualified and certified personnel.

• Interconnection Agreements and Cutover Plans: Submit Initial Cutover Plan with technical quote; Final Cutover Plan NLT 10 working days after award.

• Safety, Health and Fire Protection: Follow local procedures and CFR 29, Part 1926.58.

• Monthly Billing: Provide electronic copy of billing records upon request.

• Customer Service Records (CSR): Provide detailed CSR upon request.

• Security Requirements: Designate Contract Manager, maintain employee listing, comply with REAL ID requirements, undergo security training, report suspicious activity, adhere to OPSEC, and manage key control.

• Controlled/Restricted Areas: Adhere to base procedures for entry.

• Privacy Act & CUI: Comply with regulations for safeguarding information.

• Essential Contractor Service: Provide a plan for continuation of services during crisis periods.

• Federal Holidays: Observe Federal holidays; may be required to provide services if deemed mission essential.

• Smoking: Adhere to Air Force restrictions on smoking.

• Illegal Substances: Possession or use is prohibited.

• Appendices: Include Site Specific Requirements (Appendix 1) and Definitions & Acronyms (Appendix 2).

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding the solicitation for SIP trunking and local telecommunication services.

• Incumbent Carrier: Lumen currently supports the 520-228 and 520-202 DID ranges, as well as 520-334-68xx and 520-334-69xx.
• Concurrent Calls: The baseline for concurrent calls was set at approximately 165 for DSN, with an assumption of 10-12% of DIDs as concurrent call requirement.
• SBC Ownership: The Government owns and operates its Session Border Controllers (SBCs).
• E911 Routing: E911 calls are handled internally by the Base Area Network and do not pass to the service provider or local carrier. 988 (National Suicide Hotline) is sent to the carrier.
• DID Porting: All 11,000 DIDs are expected to be ported at once by the winning provider.
• Service Scope: The request includes SIP trunking for local voice access to the PSTN. The Government is looking for approximately 43,000 calls per month with around 4.3 million total minutes. Peak simultaneous calls could be 200, with the ability to fluctuate. Bidders should specify pricing for unlimited long distance and packages of monthly minutes.
• CPE Location: Contractor-provided CPE must be located in building 5010. Site access requires background checks and a Real ID.
• Government Equipment: The Government uses Cisco C8300s as SBCs and Cisco CUCM version 15 for call handling.

These clarifications provide specific details on existing infrastructure, service requirements, and operational procedures that bidders must consider when preparing their proposals. Key areas clarified include E911 handling, DID porting timelines, and expected call volumes/minutes.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for essential Session Initiation Protocol (SIP) trunking services and features to support Davis-Monthan AFB (DMAFB), AZ, operating 24/7/365.

• Provide local access to designated circuit demarcation points using IP-based infrastructure for voice, video, and real-time communications.

• Include all necessary equipment, wiring, and infrastructure compatible with Government systems without additional cost.

• Ensure access to local exchange and operator assistance functions.

• Services exclude residential or business services for non-Government entities.

• Adhere to FCC, PUC, DoD, AF, and industry standards.

• Install transmission equipment and cables to Government-provided floor space.

• Coordinate all installations with the Government Point of Contact (POC).

• Aerial cable installations are not authorized.

• Continuous operation of local phone service 24/7/365 with 99.9% availability.

• Timely and detailed notification for scheduled outages (NLT 30 days prior).

• Response and restoration times for various outage priorities (Catastrophic, Emergency, Serious, Routine) as defined in the PWS, coordinated with the Government POC and adhering to Telecommunications Services Priority (TSP) and Restoration Priority List (RPL).

• Quality of Service (QoS) implementation for end-to-end latency and packet jitter for VoIP, video, and real-time traffic.

• Services support Davis-Monthan AFB, AZ.

• Specific location for demarcation points is identified in Appendix 1.

• Outages: Detailed procedures for scheduled and unscheduled outages, including notification, response, and restoration timelines based on outage category.

• Government Provided Space and Services: Contractor will be provided rack space, environmental controls, and emergency power. Government will provide security and fire protection services.

• Personnel: Contractor is responsible for qualified personnel, including OEM certifications.

• Interconnection Agreements and Cutover Plans: Submission of IAs and a detailed Cutover Plan is required.

• Safety, Health and Fire Protection: Adherence to local procedures, CFR 29 Part 1926.58, and OSHA guidelines.

• Billing: Monthly billing records to be provided electronically upon request.

• Customer Service Records (CSR): Electronic CSRs to be provided upon request.

• Security Requirements: Designation of a Contract Manager, maintenance of employee listings, adherence to REAL ID requirements for base access, security training, reporting requirements, incident notification, pass and identification management, traffic laws, and random searches. Prohibition of weapons, firearms, and ammunition. Compliance with FOUO, physical security, key control, travel restrictions, and controlled/restricted area access procedures.

• Privacy Act & CUI: Compliance with privacy regulations and protection of Controlled Unclassified Information (CUI).

• Continuation of Essential Contractor Service: Contractor must provide a plan for continuing essential services during crisis periods.

• Federal Holidays: Services may be required on Federal Holidays if deemed mission essential.

• Smoking: Adherence to Air Force restrictions on smoking.

• Illegal Substances: Prohibition of illegal substance possession and use.

• Appendices: Includes Site Specific Requirements (Appendix 1) and Definitions & Acronyms (Appendix 2).

Form / Attachment / Pricing Sheet

This document is a U.S. Department of Labor Wage Determination under the Service Contract Act (SCA). It establishes the minimum wage rates and fringe benefits that must be paid to various occupational classifications of service employees working on federal contracts in Pima County, Arizona. Bidders must use this information to ensure compliance with labor laws when preparing their proposals.

• Occupational Listing: Provides a comprehensive list of job titles and their corresponding minimum hourly wage rates.
• Fringe Benefits: Details required health and welfare benefits, paid sick leave (EO 13706), vacation time, and paid holidays.
• Executive Order Applicability: Notes the applicability of Executive Orders 13706 (Paid Sick Leave) and 13658 (Minimum Wage) and their specific requirements.
• Hazardous Pay: Outlines differential pay rates for working with ordnance, explosives, and incendiary materials.
• Uniform Allowance: Specifies requirements for providing and maintaining uniforms.
• Conformance Process: Explains the procedure (using Standard Form 1444) for classifying and determining wages for occupations not explicitly listed in the determination.

This wage determination is critical for bidders to accurately calculate labor costs for their proposals. Failure to comply with the specified wage rates and fringe benefits can lead to contract non-compliance. Bidders should pay close attention to the listed occupations, their corresponding rates, and the general fringe benefit requirements. If the contract requires services from occupations not listed, bidders must follow the conformance process outlined.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items for Local Telephone Services at Davis-Monthan Air Force Base. The government intends to award a Firm-Fixed Price (FFP) contract.

• Non-Recurring Charges (NRCs) as required.

• Monthly recurring telecommunication services.

• Cutover services.

• Contract Type: Firm-Fixed Price (FFP)

• Period of Performance: Base Year (1 June 2026 - 31 May 2027) plus Four (4) 1-Year Option Periods.

• Place of Performance: Davis-Monthan AFB, Tucson AZ, 85707.

• Evaluation Basis: Lowest Price Technically Acceptable (LPTA).

• Technical Acceptability: Based on Corporate Experience and meeting minimum requirements outlined in the Performance Work Statement (PWS).

• Price Evaluation: Based on completeness and reasonableness.

• Questions Due: 20 April 2026, 4:00 PM (Arizona Local Time/Mountain Standard Time).

• Answers Provided: 22 April 2026, 4:00 PM.

• Quotes Due: 1 May 2026, 4:00 PM.

• Set-Aside: Woman-Owned Small Business (WOSB) concerns.

• NAICS Code: 517111 with a small business size standard of 1,500 employees.

• Registration: Offerors must be registered in the System for Award Management (SAM).

• This solicitation incorporates Federal Acquisition Regulation (FAR) provisions and clauses in effect through FAC 2026-01, implementing the Revolutionary FAR Overhaul.

• Applicable Wage Determination: WD 2015-5473 Rev 27, 02 Dec 2025.

• Attachments include: Provisions and Clauses, Pricing Schedule, Wage Determination, Performance Work Statement, and Contractor Environmental Guide.

Forms / Attachments / Pricing Sheets

This document lists clauses and provisions that are incorporated by reference into a solicitation or contract. It serves as a reference for offerors and contractors to identify applicable regulatory requirements.

• Clause Number: The unique identifier for each clause or provision (e.g., 252.201-7000).
• Alt No/Dev No: Indicates alternate or deviation numbers if applicable.
• Clause Title: A brief description of the clause's subject matter.
• Year-Mo: The year and month of the clause's last revision.
• Section: The section of the contract or solicitation where the clause is located (e.g., SEC G, SEC I).

Bidders must review these clauses and provisions to understand the legal and regulatory requirements that will govern any resulting contract. This includes understanding requirements related to:

• Contract administration (e.g., Contracting Officer's Representative, payment requests)
• Compliance and prohibitions (e.g., acquisition of covered defense telecommunications equipment, combating trafficking in persons, restrictions on business operations)
• Representations and certifications (e.g., small business status, foreign person status)
• Other important terms and conditions that may impact proposal preparation and contract performance.

Form / Attachment / Pricing Sheet

This document, "Attachment 2: Pricing Schedule," provides the structure for bidders to submit their pricing for the services required under the opportunity. It outlines the various CLINs (Contract Line Item Numbers) and option periods for which pricing is to be provided.

• CLIN 0001: Non-Recurring Charges (NRCs) for Davis Monthan.
• CLIN 0002: Monthly Recurring Charges for telecommunication services for Davis Monthan.
• CLIN 0003: Cutover services for Davis Monthan.
• Option Line Item 1001 & 1002: Pricing for Option Period 1 (NRCs and Monthly Recurring Charges) for Davis Monthan.
• Option Line Item 2001 & 2002: Pricing for Option Period 2 (NRCs and Monthly Recurring Charges) for Davis Monthan.
• Option Line Item 3001 & 3002: Pricing for Option Period 3 (NRCs and Monthly Recurring Charges) for Site Name, ST and Davis Monthan respectively.
• Option Line Item 4001 & 4002: Pricing for Option Period 4 (NRCs and Monthly Recurring Charges) for Davis Monthan.
• Each CLIN specifies the quantity (e.g., 1 Job, 12 Months) and indicates a Firm Fixed Price contract type.
• Product Service Code (PSC): D304, Signal Code: A, Program: S10 are noted for each CLIN.

Bidders must use this schedule to detail their proposed costs for all base period and option period services. This information is critical for proposal submission and will be used by the government for evaluation. The schedule requires pricing for both non-recurring and monthly recurring charges across multiple option periods.

Form / Attachment / Pricing Sheet

This document, the "Contractor Environmental Guide," provides essential information for contractors working on Davis-Monthan Air Force Base (AFB). It outlines federal, state, and local environmental regulations, as well as the installation's Environmental Management System (EMS) requirements. The guide aims to assist contractors in understanding and adhering to these regulations to protect the environment.

• Obligations: Contractors must comply with all environmental regulations and the Davis-Monthan AFB EMS.
• Responsibilities: Contractors are responsible for environmental protection during contract execution, including new construction, renovations, demolition, and maintenance.
• Environmental Issues: Covers hazardous material management, recovered materials usage, protection of native plants and birds, dust control, air emissions, stormwater discharges, C&D debris disposal, and waste management.
• Reporting Requirements: Mandates reporting of spills (both large and small), accidents, and environmental violations.
• Specific Requirements: Details procedures for hazardous material review, asbestos determination, lead-based paint testing, C&D debris diversion, air quality permits, and stormwater pollution prevention.
• Appendices: Includes detailed guidance on Safety Data Sheets (SDS) submission, hazardous material worksheets, C&D debris plans, waste management, spill response, and emergency contacts.
• Training: Requires completion of Air Force EMS Awareness training for relevant personnel.

This guide is critical for any contractor planning to work at Davis-Monthan AFB. It clearly defines environmental compliance obligations, responsibilities, and specific procedures that must be followed. Understanding and adhering to these requirements is essential for successful contract performance and avoiding potential penalties. Bidders should review this document thoroughly to assess their capability to meet these environmental standards.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) defines the performance-based requirements for essential Session Initiation Protocol (SIP) trunking services and features supporting Davis-Monthan AFB (DMAFB), AZ. The services will support the installation 24 hours a day, seven days a week, 365 days a year.

• Provide all labor, tools, facilities, materials, and services to perform and provide local access to designated circuit demarcation points.

• Services include any equipment, wiring, or infrastructure to ensure compatibility with Government infrastructure without additional Government expense.

• Access to the local exchange must include operator assistance functions.

• Services exclude residential or business services for non-Government entities or Government contractors.

• Follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards.

• Provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s).

• Connect to Government-provided power connection points and termination frames.

• Coordinate with the Government Point of Contact (POC) prior to any installation.

• Aerial cable installations are not authorized.

• Continuous operation local phone service 24/7/365 with 99.9% availability.

• Timely and detailed notification for scheduled outages (NLT 30 days prior).

• Timely response and restoration for Catastrophic, Emergency, Serious, and Routine outages, as per defined timeframes.

• Services support Davis-Monthan AFB (DMAFB), AZ.

• Outages: Procedures for scheduled and unscheduled outages, including notification, response, and restoration times based on outage category (Catastrophic, Emergency, Serious, Routine).

• Government Provided Space and Services: Government will provide rack space, environmental controls, and primary/emergency conditioned power. Government will provide security forces and fire protection services.

• Personnel: Contractor is responsible for ensuring sufficient qualified personnel.

• Interconnection Agreements and Cutover Plans: Non-incumbent contractors must submit Interconnection Agreements (IAs) and an Initial Cutover Plan with their technical quote. A Final Cutover Plan is due NLT ten (10) working days after contract award.

• Safety, Health and Fire Protection: Adhere to local procedures, CFR 29 Part 1926.58, and OSHA guidelines.

• Monthly Billing: Provide electronic copy of billing records upon request.

• Customer Service Records (CSR): Provide detailed CSR upon request.

• Security Requirements: Designate a primary contract manager and alternates, maintain employee listings, comply with REAL ID requirements, and adhere to security training, reporting, and access control protocols.

• Traffic Laws: Comply with all base traffic regulations.

• Controlled/Restricted Areas: Adhere to local base procedures for entry.

• Privacy Act & CUI: Ensure employees understand and comply with Privacy Act and Controlled Unclassified Information (CUI) protection.

• Operations Security (OPSEC): Adhere to OPSEC requirements, including restrictions on discussing government operations and posting information.

• Continuation of Essential Contractor Service: Contractor must provide a plan for continuing essential services during crisis periods.

• Federal Holidays: Contractor generally not required to provide routine services on holidays, but may be required if deemed mission essential.

• Smoking: Adhere to Air Force restrictions on smoking.

• Illegal Substances: Possession or use of illegal substances is prohibited.

• Appendix 1 – Site Specific Requirements: Details specific services and features, including Government telephone system configuration and Direct-In-Dial (DID) Directory Numbers.

• Appendix 2 - Definitions & Acronyms: Provides definitions for terms and acronyms used in the PWS.