Enterprise Endpoint Hardware Services (EEHS) Request for Information (RFI)

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding the Enterprise Endpoint Hardware Services (EEHS) and Enterprise Endpoint Support Services (EESS) procurement. It clarifies details about the scope, requirements, and evaluation criteria for potential bidders.

• Procurement Model: JPL is transitioning to a Device-as-a-Service (DaaS) model for PC procurement. The EEHS and EESS contracts will be awarded to a single vendor each, though the same vendor could be awarded both.
• Scope: The procurement covers Enterprise Endpoint Hardware Services (EEHS) and Enterprise Endpoint Support Services (EESS). EEHS focuses on hardware and lifecycle logistics, while EESS handles end-user support and operational presence. Apple devices are mandatory, comprising approximately 40% of the fleet.
• Asset Transition Value (ATV): A mandatory assumption of approximately $5M in legacy assets is required. Detailed asset information will be provided post-award. The ATV is a pre-determined calculation and must be paid in full to ManTech.
• Small Business Participation: While teaming is acceptable, JPL has not yet determined specific set-aside options (e.g., SDVOSB, HUBZone). They are considering a NAICS code change to 541519 (IT VAR exception) to better accommodate small businesses.
• Timeline: The RFP is anticipated for mid-2026 (May-July timeframe), with an award expected mid-2027. Pricing (Rough Order of Magnitude) is required at the RFI stage.
• Security: CMMC Level 2 may be required in the future. NIST 800-171 is not currently a requirement but may be in the future. All support personnel must be U.S. Persons.
• TAA Compliance: TAA compliance is preferred but not a hard requirement, especially for items like Apple Macbooks.

This Q&A document clarifies key aspects of the upcoming RFP, including the DaaS model, the mandatory legacy asset assumption, and specific hardware requirements. Vendors should use this information to refine their understanding of the scope and prepare their proposals. The RFP release is anticipated in mid-2026.

Amendment / Modification

This document is Addendum 1 to the Request for Information (RFI) No. ST-2641-02262026 for JPL Enterprise Endpoint Hardware Services.

It provides clarifications for the subject RFI.

The set of Questions and Answers (Q&A) for Addendum 1 is located in the "Attachments" section of the SAM.Gov RFI posting.

This addendum primarily serves to provide Q&A for the original RFI.

Respondents should refer to the "Attachments" section of the SAM.Gov RFI posting for the Q&A related to this addendum. Any questions should be directed via email to Sara Tan, Subcontracts Manager.

Request for Information (RFI)

The Jet Propulsion Laboratory (JPL) is seeking information from qualified vendors regarding their capability to provide computer hardware and manage its lifecycle for end users. This RFI is for planning purposes and to identify potential qualified sources, particularly Small Businesses, for a future solicitation. Responses may influence decisions regarding a Small Business Set-Aside procurement.

JPL is exploring a "Managed Device Lifecycle" model, potentially a "PC-as-a-Service" approach. Vendors are expected to provide and manage the lifecycle of approximately 7,250 Windows/Linux devices (5,000 Windows, 250 Linux) under a fixed-price model, and facilitate flexible acquisition of Apple Mac computers. Key services include:

• Procurement and financing of hardware.
• Warehousing and logistics for rapid deployment.
• Imaging and provisioning (e.g., Microsoft Autopilot/Intune, JAMF).
• Lifecycle management, including asset tracking and scheduled refreshes (3-4 years).
• Hardware-level warranty and repair management.
• NIST 800-88 compliant data sanitization at end-of-life.
• Management of a legacy fleet (approx. 8,000 assets) including intake, tracking, and phased refresh.

This RFI is for planning purposes only and does not constitute a solicitation. The current support subcontract for similar services (Institutional Computing Environment - ICE) expires December 31st, 2027. The anticipated successor subcontracts (EESS and EEHS) are expected to have 10-year periods of performance.

• RFI Questions Due: March 12, 2026
• JPL Response to Questions: March 19, 2026
• RFI Responses Due: March 25, 2026
• Responses should be submitted electronically per instructions on page 2.
• JPL will host three webinars to address questions live (dates: March 10, March 12, March 17, 2026).

JPL is seeking information from Small Businesses across all socioeconomic categories. The relevant NAICS code is 541513 "Computer Facilities Management Services" with a size standard of $37 million. Responses may be used to determine a Small Business Set-Aside.

• Information provided is subject to unlimited rights by JPL.
• The RFI details specific hardware configurations for Standard Laptops, High Performance Mobile Workstations, and High Performance Desktops.
• Vendors are asked to provide preliminary pricing, technical alignment, and narrative responses on transition strategy, imaging, Apple program management, and OEM partnerships.