G099--San Francisco Low Demand Safe Haven Services

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines requirements for a contractor to provide residential programming and services as part of the Health Care for Homeless Veterans (HCHV) Low Demand Safe Haven (LDSH) Program in the City and County of San Francisco. The program aims to offer community-based, short-term residential services to eligible Veterans who need immediate housing and supportive services to transition to permanent housing.

• Provide 24-hour staffed, short-term residential services for hard-to-reach, chronically homeless Veterans with mental illness and/or substance use disorders (SUD).

• Offer private or semi-private accommodations for up to 22 Veterans.

• Provide safe and secure housing 24/7, including access to shared or private toileting/bathing facilities, personal storage, and secure medication storage.

• Offer laundry services and personal hygiene kits.

• Provide access to a safe room or sobering lounge for monitoring.

• Ensure access to prepared meals (at least three nutritious meals and snacks daily) and accommodate dietary restrictions.

• Provide wraparound case management, care coordination, and supportive services, including assistance with permanent housing, healthcare linkage, mental health/SUD support, vocational assistance, income increase, and independent living skills.

• Engage Veterans using harm reduction strategies.

• Facilitate transition to permanent housing as a primary goal.

• Maintain a minimum occupancy rate of 80% (90-100% preferred).

• Target values for exits to permanent housing (e.g., 55% or more) and negative exits (e.g., 20% or less) will be communicated annually.

• Contractor must adhere to specific reporting requirements for referrals, supportive services, care plans, critical incidents, admissions/discharges, and quarterly performance.

• Contract covers up to five years, including one 12-month Base Year and four additional 12-month Ordering Periods.

• Services are to be provided within the City and County of San Francisco, CA, with easy access to the San Francisco VA Downtown Clinic and the San Francisco VA Medical Center.

• Eligibility: Veterans must be enrolled in or eligible for VA healthcare and meet the definition of homelessness.

• Admissions: Low-demand, non-intrusive environment; same-day admissions encouraged; no denial based solely on abstinence, treatment compliance, or specific history (e.g., legal history, income, student status, pre-existing conditions, willingness to engage in specific treatment).

• Staffing: Requires a Program Manager, sufficient case management/counseling personnel (recommended ratio of 1:10), and 24/7 onsite staff with CPR/BLS certification.

• Security: Strict adherence to VA information security and privacy language, including data protection, encryption, and incident reporting.

• Facilities: Must meet all applicable safety, sanitation, fire, and accessibility standards, including an aggressive plan to address bed bug infestation.

Sources Sought Synopsis

This document is a Sources Sought Synopsis, not a solicitation or request for quotes/proposals. Its purpose is to gather market research information to aid the Department of Veterans Affairs (VA), Network Contracting Office (NCO) 21, in making acquisition decisions for low demand safe haven emergency residential services for beneficiaries of the San Francisco VA Health Care System. The VA is seeking to identify potential vendors, specifically Service-Disabled Veteran-Owned, Veteran-Owned, and other Small Businesses.

The contractor will provide 24-hour staffed, short-term residential services for chronically homeless Veterans with mental illness and/or substance use disorders (SUD). These "low demand" or non-intrusive programs aim to build trust and motivate Veterans towards treatment and housing. The typical length of stay is 4-6 months, with potential extensions.

• Place of Performance: San Francisco, CA
• Period of Performance: Approximately five years, beginning around March 1, 2027.

Interested and responsible vendors should submit a response to Emily.Trinh@va.gov by May 26, 2026, 12:00 PM PST. The response should include company information, socio-economic status, a description of the company's low demand safe haven program, facility details in San Francisco, capacity, accommodation types (private/semi-private), admission practices, standard service practices, and subcontracting plans.

Vendors are asked to provide estimated pricing for "Low Demand Safe Haven Services" based on an estimated quantity of 8052 days (calculated as 22 beds/day x 366 days for the first year). This is for market research only and not a request for quote.

• Limitations on Subcontracting: For small businesses (including SDVOSB and VOSB), at least 50% of personnel costs must be for the concern's own employees (FAR 52.219-14).
• Service Contract Act: Will apply.
• Invoicing: Monthly invoices only.
• SAM.gov Registration: Required for all vendors providing goods/services to the Federal Government.
• Attachments: A DRAFT Performance Work Statement (PWS) is attached for further details.

This notice is for information and planning purposes only and does not constitute a solicitation or commitment to award a contract. All response costs are the responsibility of the responder.