Government Contact Center Services Logical Follow-On
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The General Services Administration (GSA), specifically the FEDERAL ACQUISITION SERVICE / TTS FAC, has issued a Limited Sources Justification (LSJ) for a logical follow-on task order for Government Contact Center Services (gXCC). This action, under GSAR 538.7104-3, aims to ensure continuity of mission-critical services by awarding to the incumbent, Senture LLC, via their GSA Schedule contract (47QTCA25D002X). The justification was published on April 7, 2026. The place of performance is listed as Washington, CT.
Scope of Work
The services involve providing essential government contact center operations. The LSJ emphasizes the need to avoid interruption of these services, which became critical due to the termination of a previously awarded Government Experience Contact Center (gXCC) Services BPA that is currently undergoing corrective action following a protest.
Contract & Timeline
- Type: Limited Sources Justification for a logical follow-on task order
- Authority: GSAR 538.7104-3, Federal Supply Schedule order exceeding the simplified acquisition threshold
- Incumbent: Senture LLC (GSA Schedule contract 47QTCA25D002X)
- Period of Performance: Estimated 4-month base period with two 1-month optional periods
- Published: April 7, 2026
Justification Details
The decision to pursue a logical follow-on with Senture LLC is based on several factors:
- Continuity of Services: To prevent disruption of mission-critical contact center operations.
- Economy and Efficiency: Awarding to the incumbent minimizes ramp-up time, system access provisioning, and workforce onboarding, thereby avoiding significant costs and delays associated with a new vendor.
- Incumbent Performance: Senture LLC has demonstrated satisfactory performance on the current task order.
Additional Notes
This justification indicates that the Contracting Officer will determine if the quote is fair and reasonable and represents the best value to the Government. The document also notes that the broader gXCC BPA, once awarded, is intended to support multiple task orders for various agencies.