GRSM SVC CUSTODIAL CONTRACT

Form / Attachment / Pricing Sheet

This document is a price schedule template for bidders to complete. It outlines the locations for which pricing is required and provides columns for 'Cost Per Month' and 'Yearly Cost'.

• Locations:
  • Sugarlands Visitor Center
  • Sugarlands Visitor Center Comfort Stations
  • Sugarlands Office/Employee Workspace Facilities
• Pricing Columns: Cost Per Month, Yearly Cost
• Total: A field for 'Total Yearly Cost' is included.

Bidders must complete this price schedule to provide their proposed costs for services at the specified locations. This information will be a critical component of their proposal and likely used in the evaluation process.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Statement of Work outlines the requirements for custodial services at the Great Smoky Mountains National Park, aiming to maintain cleanliness and a positive visitor experience across various park facilities.

• Locations: Services are required at Sugarlands Visitor Center (Visitor Use/Visitor Service Facilities and Office/Employee Workspaces) and associated comfort stations.

• Tasks: Includes cleaning of restrooms, visitor areas, offices, floors, windows, exhibits, trash removal, and handling of specific issues like graffiti and clogged toilets.

• Supplies: Contractor is responsible for providing cleaning agents, tools, and equipment, with an emphasis on using sustainable "green" products. Government will furnish toilet paper, paper towels, hand soap, and trash/sanitary bags.

• Frequencies: Cleaning schedules vary by facility type, with daily, weekly, and "as needed" tasks specified. Visitor areas require multiple cleanings per day, while office spaces are cleaned weekly.

• All cleaning must meet specific standards outlined in Section 3.2, ensuring fixtures are clean, free of streaks, stains, and debris.

• Quality Control: Services must be completed to the satisfaction of the Contracting Officer's Representative (COR). Deficiencies must be corrected within 4 hours (or by 8:00 a.m. if reported after 4:30 p.m.). Repeated deficiencies may lead to contract termination.

• Performance Period: One-year contract, commencing the month after award.

• Period: One Year.

• Place: Great Smoky Mountains National Park, Gatlinburg, TN.

• Staffing: All personnel must pass a Tier 1 background investigation and FBI fingerprint check. A PIV credential is required for unsupervised access to office/employee workspace facilities.

• Insurance: Contractor must be fully insured.

• Safety: Adherence to OSHA regulations (20 CFR 1910) and provision of appropriate Personal Protective Equipment (PPE) is required. Specific training for blood-borne pathogens is mandated.

• Uniforms: Employees must wear distinctive, clean uniforms with identification badges.

• Security: Contractor is responsible for securing facilities and managing access. Lost or damaged credentials incur costs for the contractor.

• Communication: Contractor representative must be available weekdays from 8:00 am to 4:30 pm.

• HEPA Vacuums: Only certified HEPA filtration vacuums are acceptable.

• Restrictions: No physical contact with historic artifacts, no audible listening devices, and adherence to the park's "No Smoking Policy" are required.

Solicitation / RFP / RFQ

This document is a combined synopsis/solicitation for custodial services for the Great Smoky Mountains National Park (GRSM). The National Park Service (NPS) is seeking to procure these services. The resulting award will be a Firm Fixed Price contract for a period of one (1) year.

• The core requirement is for custodial services as defined in the Statement of Work (SOW).

• Services are to be performed in accordance with specifications provided.

• The contract will be awarded using FAR Part 13.5 Simplified Procedures for Commercial Products and Commercial Services.

• Contract Type: Firm Fixed Price

• Period of Performance: One (1) year, specifically from 09/01/2026 to 08/31/2027.

• Estimated Value: Not explicitly stated, but the NAICS size standard is $22 Million.

• Site Visit: June 10, 2026, at 08:00 AM EST. Location: Great Smoky Mountains National Park, 1420 Little River Road, Gatlinburg, TN 37738. Email confirmation required by June 8, 2026, 4:00 PM EST.

• Questions Due: June 12, 2026, 04:00 PM EST. Email questions to marilia_mateo@ios.doi.gov with subject line: QUESTIONS – 140P5426Q0027. Answers will be posted as a SAM.gov amendment.

• Quotes Due: June 22, 2026, 04:00 PM EST. Submit quotes via email to marilia_mateo@ios.doi.gov with subject line: QUOTE – 140P5426Q0027.

• Evaluation Criteria: Best value to the Government based on pricing, ability to perform services, completion time, and past performance (including no active SAM.gov exclusions). Factors are listed in relative order of importance: Past performance/similar history, Technical capability, and Price.

• This is a Total Small Business set-aside.

• Companies must have a valid Unique Entity ID (UEI) and an active System for Award Management (SAM.gov) registration.

• Offerors must be self-certified under NAICS 561720 in SAM.gov.

• SCA Wage Determinations for Tennessee and North Carolina are applicable.

• The contracting office will not provide hardcopies or email copies of the solicitation.

• No phone calls regarding the solicitation.

• Offerors must complete SF-18 (Blocks 13, 14, 15, 16), provide a formal quote on company letterhead, detail technical approach, and SAM UEI.

• Electronic invoicing via the Invoice Processing Platform (IPP) is required.

Form / Attachment / Pricing Sheet

This document is a Wage Determination issued under the Service Contract Act, specifically for the state of North Carolina. It lists the minimum wage rates and fringe benefits required for various occupations performing contract work in specific counties of North Carolina.

• Geographic Area: North Carolina Counties of Alleghany, Ashe, Avery, Cherokee, Clay, Graham, Jackson, Macon, McDowell, Mitchell, Polk, Swain, Transylvania, Watauga, and Yancey.
• Occupational Listings: Provides a comprehensive list of job classifications (e.g., Administrative Support, Automotive Service, Health Occupations, Information Technology) with corresponding minimum hourly wage rates.
• Fringe Benefits: Indicates that fringe benefits are required and follow the occupational listing, with specific details provided later in the document (e.g., Health & Welfare, Vacation, Holidays).
• Executive Orders: References Executive Order 13706 (Paid Sick Leave) and Executive Order 13658 (Minimum Wage), outlining their applicability and requirements.
• Conformance Process: Details the procedure for requesting additional classifications and wage rates if an occupation is not listed.

This document is crucial for bidders to understand the minimum labor costs associated with performing services in the specified North Carolina counties. It directly impacts proposal pricing and ensures compliance with federal labor laws for any contract awarded under this wage determination.

Form / Attachment / Pricing Sheet

This document is a Wage Determination issued by the U.S. Department of Labor, Employment Standards Administration, Wage and Hour Division, under the Service Contract Act. It specifies the minimum wage rates and fringe benefits required for various occupations performing work on federal contracts in specific geographic areas.

• Wage Determination Number: 2015-4643, Revision No. 31
• Date of Last Revision: 5/13/2026
• Geographic Area: Tennessee Counties of Anderson, Blount, Campbell, Grainger, Knox, Loudon, Morgan, Roane and Union.
• Occupational Listings: Provides a detailed list of occupations with corresponding minimum hourly wage rates.
• Fringe Benefits: Indicates that fringe benefits are required and follow the occupational listing (specific details are not provided in this excerpt but are typically detailed in a separate section or related documents).
• Footnotes: Includes numbered footnotes that provide additional context or exceptions for specific occupations (e.g., computer employees, night pay, hazardous pay, uniform allowance).

Bidders must use this document to understand the minimum wage and fringe benefit requirements for service employees working on the contract. This information is crucial for accurately calculating labor costs in their proposals and ensuring compliance with federal regulations. Failure to adhere to these wage determinations can result in penalties.