IMCOM-E Custodial MATOC

Questions & Answers / Clarifications

This document provides answers to vendor questions regarding Solicitation W564KV-24-R-0069 Amendment 0001, which pertains to the On-Ramping MATOC.

• Separate Bids for Sites: Vendors are informed that a separate bid for each site is not required. This amendment is for initiating on-ramping and bringing vendors into an established MATOC. Vendors are directed to review sections 52.212-1 and 52.212-2 of the solicitation.
• Task Frequency Requirements: The Performance Work Statement (PWS) provided is a sample. More specific tasks and their frequencies will be detailed at the Task Order level. Amendment 0001's purpose is to initiate on-ramping and add vendors to the MATOC vendor pool.
• Accuracy of Previous Documents: The government confirms that the answers provided in previously referenced documents (Questions and Answers Update Q6 W564KV24R0069 25 Oct 2024, Questions and Answers W564KV24R0069 15 Oct 2024 Version 2 Updated, and Questions and Answers W564KV24R0069 15 Oct 2024) are accurate.

This Q&A clarifies that the amendment is for on-ramping and adding vendors to an existing MATOC, not for separate bids per site. It also clarifies how task specifics and frequencies will be handled at the Task Order level, indicating that the current PWS is a sample.

Amendment / Modification

This document is Amendment 0001 to the solicitation W564KV-24-R-0069 for Custodial Services. It announces an "on-ramping" initiation to expand the vendor pool for the IMCOM-E custodial Multiple Award Task Order Contract (MATOC). The solicitation is specifically for new, interested vendors. Companies already in the vendor pool are instructed not to submit a proposal.

• The solicitation is a combined synopsis/solicitation for commercial items, prepared in accordance with FAR Subpart 12.6.

• Proposals are due by 21 April 2026, 10:00 AM Central European Summer Time (CEST).

• Proposals should be emailed to Kathryn.r.cortes.civ@army.mil, owen.g.ridenour.civ@army.mil, and kila.k.lindstrom.civ@army.mil.

• The NAICS code is 561720, Custodial/Janitorial Services, with a small business size standard of $22.0 Million.

• Offerors must register with Wide Area Workflow (WAWF) and System for Award Management (SAM).

• Offerors must complete FAR clause 52.212-3 (Offeror Representations and Certifications) or reference the electronic copy on SAM.

• Offerors must pay special attention to FAR Clauses 52.212-1 and 52.212-2.

• Proposals must include the Offeror's CAGE Code Number.

• Questions must be submitted within 10 calendar days of the posting date.

• The deadline for proposal submission is April 21, 2026.

• This amendment specifically targets new vendors for an on-ramping initiative.

Form / Attachment / Pricing Sheet

This document is an Experience Questionnaire designed to collect information from offerors regarding their relevant experience in providing custodial services. It is intended to be submitted as part of Volume II of a proposal.

• Contract Number and Period of Performance: To outline past experience.
• Contact Information: For the Government or commercial contracting activity representative.
• Relevant Experience: Offerors must indicate "YES" or "NO" for:
  • Performing custodial services at multiple buildings simultaneously.
  • Providing custodial services for at least two consecutive years.
  • Providing at least two categories of custodial services, with specific categories listed including Office/Administration Buildings, Customer Service Buildings, Childcare Centers, Gym Service, and Pool Deck Cleaning.
  • Providing custodial services valued at a minimum of €100,000.00 annual contract value. If "YES", the specific value must be indicated.
• Signature: For offeror's representative.

This questionnaire is crucial for bidders to demonstrate their qualifications and experience in custodial services. Accurate completion is required to assess the offeror's capability to meet the requirements of the opportunity.

Form / Attachment / Pricing Sheet

This document lists contractors identified for the IMCOM-E Custodial Services Multiple Award Task Order Contract (MATOC). It serves as a vendor pool, providing award numbers and minimum guarantee task orders (TOs) for selected contractors.

• Contractor Name
• CAGE Code
• UEI (Unique Entity Identifier)
• Award Number and Minimum Guarantee TO

This document is relevant to potential bidders as it identifies companies that have been awarded contracts or task orders under the IMCOM-E Custodial Services MATOC. It may indicate established relationships or capabilities within this specific service area.

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding Solicitation W564KV-24-R-0069 for a Custodial MATOC (Multiple Award Task Order Contract).

• Personnel Requirements & Logistics: Specific requirements for personnel and logistics will be identified through individual Task Orders, not in this initial MATOC solicitation.
• Award Structure: Awards will be made to all contractors submitting a qualifying offer, as per provisions 52.212-1 and 52.212-2. No grace period will be provided, but on-ramping procedures are included for the 10-year ordering period.
• Real-World Events: Contingencies for significant real-world events (e.g., conflict) will be addressed at the Task Order level, not the MATOC level.
• Subcontractor Certifications: Offerors may provide subcontractor certifications (e.g., DIN EN ISO 9001:2015, Environmental Management DIN EN ISO 14001) if they possess them. Refer to provisions 52.212-1 and 52.212-2 for details.
• Evaluation Factors: Evaluation factors are detailed in provision 52.212-2 of the solicitation.
• Site Visits: The availability of site visits will be indicated at the Task Order level.

This Q&A document clarifies aspects of the solicitation but does not appear to alter the overall requirements or deadlines. It emphasizes that detailed requirements will be defined in subsequent Task Orders. Bidders should review provisions 52.212-1 and 52.212-2 for specific evaluation and submission criteria.

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding Solicitation W564KV-24-R-0069 for the Custodial MATOC (Multiple Award Task Order Contract).

• Personnel Requirements & Logistics: Specific personnel requirements and logistics will be defined at the Task Order level, not within this MATOC solicitation.
• Award Structure: Awards will be made to all qualifying offerors, not limited to a single entity. There is no grace period for restructuring, but an on-ramping procedure is included for adding contractors over the 10-year ordering period.
• Real-World Events: Contingencies for real-world events (e.g., conflict) will be addressed at the Task Order level, not the MATOC level.
• Subcontractor Certifications: Offerors must provide DIN certifications (DIN EN ISO 9001:2015 and DIN EN ISO 14001) for subcontractors, as detailed in provisions 52.212-1 and 52.212-2.
• Evaluation Factors: Evaluation factors are outlined in provision 52.212-2 of the solicitation.
• Site Visits: The availability of site visits will be indicated in solicitations at the Task Order level.
• Pricing: Price proposals are not required for the establishment of the MATOC vendor group. Awards will be made based on qualification IAW FAR 15.304(c)(1)(ii) without price consideration. Refer to FAR Provisions 52.212-1 and 52.212-2.

This Q&A document clarifies that detailed requirements, including quantities, specific building information, and work hours, will be defined in individual Task Orders issued under the MATOC. It also confirms that pricing is not a factor for the initial MATOC award.

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding Solicitation W564KV-24-R-0069 for the Custodial MATOC (Multiple Award Task Order Contract).

• Personnel Requirements & Logistics: Specific personnel requirements and logistics will be defined at the Task Order level, not within this MATOC solicitation.
• Award Structure: Awards will be made to all qualifying offerors, with no grace period. However, an "on-ramping" procedure is included for adding contractors over the 10-year ordering period.
• Real-World Events: Contingencies for real-world events (e.g., conflict) will be addressed at the Task Order level.
• Subcontractor Certifications: Offerors must provide the subcontractor's Facilities Management DIN EN ISO 9001:2015 and Environmental Management DIN EN ISO 14001 certifications as per solicitation criteria.
• Evaluation Factors: Evaluation factors are detailed in provision 52.212-2 of the solicitation.
• Site Visits: The availability of site visits will be indicated at the Task Order level.

This Q&A document clarifies that detailed requirements, including quantities, specific building information, work hours, and consumables, will be addressed in individual Task Orders issued under the MATOC. It also confirms the award structure and the process for handling specific vendor inquiries. No changes to the overall solicitation structure or deadlines are indicated, but it emphasizes that certain details are deferred to the Task Order level.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items for Custodial Services, prepared in accordance with FAR Subpart 12.6. It constitutes the only solicitation, and proposals are being requested. The acquisition is for services throughout U.S. Army Garrisons (USAGs) in Germany and installations within the European Theater, covering a dispersed geographic area including USAG Rhineland-Pfalz, USAG Wiesbaden, USAG Stuttgart, USAG Bavaria, Belgium and Luxembourg (Benelux), Black Sea (Bulgaria and Romania), and other outlying areas.

• The core requirement is for custodial services, with varying frequencies dependent on usage and cleaning standards.

• Services are to be performed in accordance with applicable U.S. laws, local laws, regulations, standards, provisions, and directives.

• The Sample Performance Work Statement (PWS) outlines potential needs.

• This is a Multiple Award Task Order Contract (MATOC) solicitation.

• Award will be made to all qualified offerors without price consideration initially. Pricing will be considered after contract award for task order selection.

• The contract type is hybrid firm fixed price (FFP) and time and materials (T&M) Task Orders.

• The ordering period is 120 months (inclusive of optional ordering periods).

• The contract has a minimum guaranteed amount of €500.00 and a maximum contract value of $220,000,000.00.

• Proposals are due by 4 November 2024, 10:00 AM Central European Summer Time (CEST).

• Proposals must be submitted via email only to the specified email addresses.

• The subject line for emails must be "Submission of Custodial Proposal W564KV-24-R-0069".

• Questions must be submitted via email within 10 calendar days of the posting date.

• Proposals will be evaluated in three steps: Acceptability, Likelihood to Offer Fair and Reasonable Pricing, and Responsibility.

• Evaluation factors include Experience (Factor 1), Supplier Performance Risk System (Factor 2), and ISO Certifications (Factor 3).

• Price is not an evaluation factor for this solicitation but will be considered for task order selection.

• This acquisition is for full and open competition.

• NAICS code is 561720, Custodial/Janitorial Services, with a small business size standard of $22.0 Million.

• Offerors must be registered in the System for Award Management (SAM).

• Offerors must include their CAGE code in their proposal.

• Payment will be made via electronic funds transfer through Defense Finance and Accounting Service (DFAS) using Wide Area Workflow (WAWF).

• Offerors must complete FAR clause 52.212-3 (Offeror Representations and Certifications) or reference the electronic copy on SAM.

• The solicitation incorporates provisions and clauses in effect through Federal Acquisition Circular 2024-06.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for providing custodial services for U.S. Army Garrisons under the Installation Management Command Directorate-Europe (IMCOM-E). The objective is to maintain the condition and cleanliness of all covered facilities and present a professional appearance.

• Scheduled Cleaning Services: For all covered facility types, adhering to the PWS performance standards.
• As Ordered / Requested Tasks: Including cleaning exterior windows to prevent algae/moss/mold growth and special event support cleaning.
• Limited Minimal Tasks: For immediate health and appearance maintenance, such as emptying trash, litter pickup, sweeping, mopping, vacuuming, wiping high-touch surfaces, and cleaning restrooms.
• Services Not Included: Biohazard cleaning, decontamination of areas with "pandemic" positive personnel, toilet overflow, mold cleaning, or flood cleaning resulting from inclement weather or waterline breaks.

Services must maintain the condition and cleanliness of facilities and present a professional appearance. Specific tasks and frequencies are detailed in Part 8, Attachment/Technical Exhibit Listing, TE-4.

• Work will be performed throughout the entire area occupied by the specified Installation Name and pertinent locations. A map is located in Part 8, Attachment/Technical Exhibit Listing, TE 6.

• Normal hours of operation are Monday through Friday, excluding Federal holidays, unless otherwise coordinated.

• Security: May require service to highly classified facilities, necessitating security training and escorts. Personnel must comply with identity verification requirements and undergo AT Level I training.

• Personnel: Must be legal U.S. residents (CONUS) or primarily U.S. residents (OCONUS), and able to communicate clearly in English. Key personnel (Project Manager, Quality Control Manager) are required.

• Quality Control: Contractor must develop and maintain an effective quality control program.

• Safety: Compliance with OSHA, Army Safety Program, and development of a Safety Plan is required. Spill prevention and control measures are also mandated.

• Environmental Compliance: Utilization of environmentally preferable and bio-based products, and minimization of hazardous waste.

• Reporting: Various reports are required, including Schedule of Services, Scheduled/Unscheduled Cleaning Work Reports, Access and Condition Reports, and Contractor Management Reporting (SCR).

• Attachments: The document references numerous attachments (TEs) detailing specific tasks, frequencies, deliverables, workload data, facility lists, and floor plans.

Form / Attachment / Pricing Sheet

This document, "Attachment 1A - Potential Geographical Locations for Custodial MATOC," lists potential geographical locations for the Custodial MATOC (Master Agreement Task Order Contract). It serves to inform potential bidders about the areas where services might be required.

The document is organized by US Army Garrison (USAG) regions in Germany, Romania, Bulgaria, Poland, and Belgium/Netherlands (BENELUX).

Within each USAG region, specific bases, barracks, training areas, airfields, and other facilities are listed.

This attachment is crucial for bidders to understand the potential geographic scope of the Custodial MATOC. It helps in assessing the logistical capabilities, resource allocation, and potential operational challenges associated with servicing these diverse locations. Bidders should review these locations to determine if they have the capacity and presence to support requirements across these areas. The document also notes that these locations are subject to change throughout the lifecycle of the MATOC.

Form / Attachment / Pricing Sheet

This document is IRS Form W-14, "Certificate of Foreign Contracting Party Receiving Federal Procurement Payments." It is used by foreign entities to provide information to the acquiring U.S. agency regarding their status for federal procurement payments, particularly concerning potential tax exemptions under international agreements or specific procurement rules.

• Part I: Identification: Collects information about the foreign contracting party and the acquiring U.S. agency, including names, addresses, country of incorporation, and contract/reference numbers.
• Part II: Exemption Based on an International Agreement: Allows the foreign party to claim relief from tax under Section 5000C pursuant to an international agreement (e.g., a tax treaty).
• Part III: Exemption Based on an International Procurement Agreement or Goods/Services Produced/Performed in the U.S.: Addresses exemptions related to international procurement agreements or if goods/services are produced/performed within the United States.
• Part IV: Explanation: Requires detailed explanations for claims made in Part II or Part III, including the specific agreement, basis for entitlement, countries of manufacture/service provision, and methods for allocating contract prices between exempt and nonexempt amounts.
• Part V: Certificate: A sworn statement by the foreign person (or authorized representative) affirming the truthfulness and completeness of the information provided, acknowledging tax obligations, and confirming compliance with relevant regulations.

Foreign entities bidding on U.S. federal contracts may need to complete and submit this form to their acquiring agency. Understanding the requirements of Form W-14 is crucial for foreign contractors to correctly claim any applicable tax exemptions or to provide necessary information regarding their tax status related to U.S. federal procurement payments. Failure to provide accurate information could impact payment processing or tax liabilities.

Form / Attachment / Pricing Sheet

This document provides instructions for completing Form W-14, "Certificate of Foreign Contracting Party Receiving Federal Procurement Payments." This form is used by foreign persons who receive specified federal procurement payments from the U.S. government and are seeking to claim an exemption from the 2% tax imposed by Section 5000C of the Internal Revenue Code.

• Purpose of Form: To establish foreign contracting party status and claim exemptions based on international agreements or U.S. production/performance.
• Who Must Provide: Foreign contracting parties receiving specified federal procurement payments.
• When to Provide: Before earning or receiving payments, ideally when submitting an offer, but no later than contract execution. Revised forms are required within 30 days of a change in circumstances.
• Exemptions: Instructions detail how to claim exemptions based on qualified income tax treaties (Part II) or international procurement agreements/U.S. production/services (Part III).
• Definitions: Clarifies terms such as "acquiring agency," "foreign contracting party," "international procurement agreement," and "specified federal procurement payment."
• Appendices: Lists countries with qualified income tax treaties that exempt nationals (Appendix A) and those that exempt only individual nationals (Appendix B).

Foreign entities bidding on U.S. government contracts that involve specified federal procurement payments must understand and potentially complete Form W-14 to claim any applicable tax exemptions. This document is crucial for determining tax liabilities and ensuring compliance with U.S. tax regulations related to federal procurement.

Form / Attachment / Pricing Sheet

This document is an attachment (Attachment 5) titled "Likelihood to Offer Fair and Reasonable Pricing Document." It serves as a certification for potential bidders.

• Bidders must certify that their company follows generally accepted accounting practices.
• Bidders must certify that they have not knowingly submitted cost or pricing data that was incomplete, inaccurate, or not current to the Government over the past five (5) years.
• The form includes a space for the company name to be inserted and requires a signature and date.

This document requires bidders to attest to their adherence to fair and reasonable pricing practices and accurate data submission. It is a mandatory certification that bidders must complete and submit as part of their proposal to demonstrate their commitment to providing truthful and accurate cost and pricing information.