OCONUS Medical Q-Coded Services

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for a strategic sourcing acquisition program for Medical Q Coded services outside the continental United States (OCONUS), specifically within the Indo-Pacific Command/Pacific Rim Command (INDOPACOM/PAC-RIM) regions, including facilities in Japan and Korea. The objective is to establish Firm Fixed-Price (FFP), Indefinite Delivery Indefinite Quantity (IDIQ) contracts for health care professional staff services.

• The services encompass credentialed and non-credentialed contract workers in various labor categories to support mission requirements in OCONUS MTFs, clinics, health activities, and satellite locations.

• DHA anticipates awarding five separate single-award IDIQ contracts, each covering a distinct labor segment: Direct Patient Service Providers, Mental Health, Nursing Services, Medical Support, and Dental Services.

• Services include recruiting, qualifying, managing, and providing qualified medical contract staff for direct patient care, associated support services, health activities, and analytical support.

• The scope excludes Advisory and Assistance (A&AS), Information Technology (IT), Hospital Environmental Cleaning (HEC), Nonprofessional Medical Services (NPMS), and TRICARE Health Plan (THP).

• Performance will be assessed based on Key Performance Summary metrics, including Overall Fill Percentage, ULO Identification, Package Acceptance Percentage, and Data Commitment (Accuracy and Timeliness).

• Minimum Acceptable Quality Levels (AQLs) are defined for these metrics.

• The period of performance will be defined at the time of order placement.

• Performance locations are primarily within the INDOPACOM/PAC-RIM regions, as identified in Technical Exhibit 3.

• Contract workers must be able to read, write, and speak English.

• Compliance with all applicable federal, state, and local laws and regulations/directives, policies, and procedures at the place of performance is required.

• Contractors must comply with data privacy and security requirements, including HIPAA and the Privacy Act.

• Specific requirements for contract worker qualifications, including licensure, certification, and background checks, will be identified at the time of order placement.

• Provisions for planned and unplanned closures, telework arrangements, and relocation costs are detailed.

• Special considerations for contracts performed in Japan and Korea, including Status of Forces Agreement (SOFA) provisions, are outlined.

Form / Attachment / Pricing Sheet

This document, "Technical Exhibit 4 - Contract Worker Labor Category Titles," lists various labor categories relevant to the contract. It serves as a reference for identifying the types of personnel and their associated qualifications or positions.

• IDIQ Title: Indicates the Indefinite Delivery/Indefinite Quantity (IDIQ) title under which the labor category falls (e.g., Direct Patient Service Providers, Mental Health, Dental Services, Medical Support, Nursing Services).
• Labor Category Titles: Provides the specific job titles or roles within each IDIQ title (e.g., Acupuncturist, Certified Medical Assistant, Dentist, Registered Nurse, Physician).
• Type: Classifies the position as Non-Credentialed (N), Credentialed (C) only, or Credentialed and Privileged (P).
• Standard Qualifications: Notes that labor categories marked with '1' have standard qualifications identified in Exhibit 5 of the contract or the Task Order Performance Work Statement. Categories marked with '3' have standard qualifications listed under the Medical Support Services Labor Segment.

This exhibit is crucial for bidders to understand the range of labor categories and associated credentialing requirements that may be needed for contract performance. It helps in assessing the personnel resources required and ensuring that proposed staff meet the specified qualifications for different roles within the opportunity.

Form / Attachment / Pricing Sheet

This document, "Technical Exhibit 5 - Contract Worker Standard Qualifications," outlines the minimum qualifications and core duties for various labor categories. It serves as a reference for Task Order Contracting Officers (TOCOs) to establish minimum requirements for contract workers, with the understanding that these may be modified in Task Orders based on specific Performance Work Statement (PWS) requirements.

• Labor Categories: Details specific roles such as Allergy Technician, Audiologist, Cardiac Catheterization Technician, and many others.
• Minimum Qualifications: For each labor category, specifies required degrees, education, certifications, and experience.
• Core Duties: Outlines the primary responsibilities and tasks associated with each labor category.

This exhibit is crucial for potential bidders as it defines the expected qualifications and responsibilities for personnel who will perform services under the contract. Bidders must ensure their proposed workforce meets or exceeds these standards to be considered compliant. Understanding these requirements is essential for accurate staffing plans and proposal development.

Form / Attachment / Pricing Sheet

This document, Technical Exhibit 3, lists the current performance locations for the contract. It details the countries, higher headquarters, specific Military Treatment Facilities (MTFs), and associated networks where services may be performed.

• Countries: Japan, Korea
• Higher Headquarters: U.S. Naval Hospitals, Medical Groups, and Army Health Clinics.
• MTFs: Specific clinics and detachments within various bases and locations.
• Networks: PACRIM, Central, Indo-Pacific.

This exhibit is crucial for bidders to understand the geographical scope and potential operational areas for the contract. It highlights the specific locations and facilities where performance may be required, which can impact logistical planning, resource allocation, and understanding of the operational environment. The note indicates that performance locations may change during the contract's life, and ordering activities may provide support to multiple states.

Sources Sought Synopsis

This is a market research announcement to determine the availability of potential contractors for an "outside the continental United States (OCONUS) Medical Q Coded Services Enterprise Strategic Sourcing Program." The Defense Health Agency (DHA) is seeking information to identify parties interested in and capable of providing full-time equivalent health care professional staff services to the Army, Navy, and Air Force medical services within the Indo-Pacific Command (INDOPACOM) region. This includes services for Military Treatment Facilities (MTFs), Branch Health Clinics, and Dental Clinics in locations such as Japan and Korea. The goal is to inform the acquisition strategy for future procurements.

The DHA anticipates awarding five (5) separate single-award Indefinite Delivery/Indefinite Quantity (IDIQ) contracts for the following service areas:

• Direct Patient Service Providers

• Mental Health Services

• Nursing Services

• Medical Support Services

• Dental Services The anticipated North American Industry Classification System (NAICS) code is 621111 – Offices of Physicians.

• Five (5) separate single-award IDIQ contracts are anticipated.

• Each IDIQ is expected to have different periods of performance start dates.

• Task Orders may include personal and non-personal services.

• Interested parties must submit a response by 10 March 2026.

• Responses must be emailed to pedro.a.reyes10.civ@health.mil, kenyadah.m.gamble.civ@health.mil, and shannon.lacom2.civ@health.mil.

• Telephone inquiries will not be accepted or acknowledged.

• No feedback or evaluations will be provided.

• The government will evaluate market information to assess potential market capacity, resources, project management capabilities, and ability to provide services under a performance-based acquisition contract.

Based on the responses, the requirement may be set-aside for small businesses or procured through full and open competition. Multiple single awards may be made.

• This announcement is for market research only and does not constitute a request for proposals.
• The government assumes no financial responsibility for any costs incurred in responding.
• No award will be made from this Sources Sought announcement.
• Contact persons for questions are Ms. Kenyadah M. Gamble, Ms. Shannon La Com, and Mr. Pedro A. Reyes.

Form / Attachment / Pricing Sheet

This document, "Technical Exhibit 5 - Contract Worker Standard Qualifications," outlines the minimum qualifications and core duties for various medical support labor categories. It serves as a reference for understanding the skill sets and responsibilities required for potential positions within the scope of a contract.

• Clerical Labor Categories: Includes Medical Office Secretary, Medical Appointment Clerk, General Office Clerk, Medical Administration Specialist, Release of Information Clerk, Medical Mail Clerk, Medical Readiness Clerk, and Administrative Assistant.
• Certified Labor Categories: Details requirements for Medical Coder I, II, and III, Medical Coding Auditor, Medical Coding Compliance Specialist, Medical Coding Trainer, and Medical Records Clerk.
• Technical Labor Categories: Outlines qualifications for Medical Logistics Supply Technician, Biomedical Equipment Technician (BMET), Respiratory Fit Testing Technician, Occupational Health and Safety Technician, Public Health Technician, Medical Equipment Management Office Specialist, and Medical Logistics Supply Specialist.
• Minimum Qualifications: For each role, specifies required education (e.g., High School Diploma, Associate's Degree, Bachelor's Degree) and any necessary certifications.
• Core Duties: Provides a detailed list of the primary responsibilities and tasks associated with each labor category.

This exhibit is crucial for bidders to understand the specific personnel qualifications and roles that may be required under the contract. It helps in assessing the availability of qualified personnel, developing staffing plans, and ensuring that proposed candidates meet the defined standards for each labor category. Bidders should pay close attention to the education, certification, and core duties listed for each position to align their proposals with the government's expectations.

Form / Attachment / Pricing Sheet

This document, "Exhibit 5 - IDIQ #2 Mental Health Contract Worker Standard Qualifications," outlines the minimum qualifications and core duties for various labor categories required for the "IDIQ #2 Mental Health" opportunity. It serves as a reference for Task Order Contracting Officers (TOCOs) to establish minimum requirements for contract workers, though TOCOs may modify core duties in the Performance Work Statement (PWS) to meet specific needs.

• Labor Categories Detailed: Certified Drug and Substance Counselor, Clinical Psychologist, Marriage and Family Counselor, Psychiatric Technician, Physician Assistant, Psychometrist, Recreational Therapist, Registered Art Therapist, Clinical Social Worker, Social Worker Case Manager, Clinical Nurse Specialist, Licensed Practical/Vocational Nurse, Nurse Practitioner, Registered Nurse, Registered Nurse - Case Manager, Registered Nurse - Medical Evaluation Board Liaison, Registered Nurse - Referral Management Center, Registered Nurse - Surgical Case Reviewer, Registered Nurse - Utilization Management, and Physician - Psychiatry.
• Minimum Qualifications: For each category, specific requirements for Degree, Education, Certification, Experience, and Licensure are listed.
• Core Duties: A description of the primary responsibilities and tasks associated with each labor category is provided.

This document is critical for potential bidders as it defines the specific professional qualifications and experience required for personnel who will be performing services under the IDIQ contract. Bidders must ensure their proposed workforce meets or exceeds these minimum qualifications to be considered compliant and competitive. Understanding these requirements is essential for staffing plans and proposal development.

Form / Attachment / Pricing Sheet

This document, "Exhibit 5 - IDIQ #3 Nursing Services Contract Worker Standard Qualifications," outlines the minimum qualifications and core duties for various labor categories of nursing personnel. It serves as a reference for Task Order Contracting Officers (TOCOs) to establish minimum requirements for contract workers, though core duties may be modified in the Task Order Performance Work Statement (PWS).

• Labor Categories Detailed:
  • Certified Nursing Assistant (CNA)
  • Certified Nurse Midwife (CNM)
  • Certified Registered Nurse Anesthetist (CRNA)
  • Clinical Nurse Specialist (CNS)
  • Licensed Practical/Vocational Nurse (LPN/LVN)
  • Licensed Practical Nurse – Referral Management Center
  • Nurse Practitioner (Advanced Practice Nurse)
  • Registered Nurse (RN)
  • Registered Nurse - Case Manager
  • Registered Nurse - Medical Evaluation Board Liaison
  • Registered Nurse – Referral Management Center
  • Registered Nurse – Surgical Case Reviewer
  • Registered Nurse – Utilization Management
• For each category, the document specifies:
  • Minimum Qualifications (Degree, Education, Certification, Experience, Licensure)
  • Core Duties (specific responsibilities and tasks)

This exhibit is crucial for potential bidders as it defines the required qualifications and experience for the nursing personnel they will need to provide under any resulting Task Orders. Bidders must ensure their proposed staff meet or exceed these minimum standards to be considered compliant. Understanding these requirements is essential for accurate staffing plans and proposal development.

Form / Attachment / Pricing Sheet

This document, Exhibit 5 - IDIQ #5 Dental Services Contract Worker Standard Qualifications, outlines the minimum qualifications and core duties for various labor categories within dental services. It serves as a reference for Task Order Contracting Officers (TOCOs) to establish minimum requirements for personnel performing dental services under the IDIQ contract. Bidders should use this exhibit to understand the required qualifications for personnel they propose to fulfill contract requirements.

• Labor Categories Detailed:
  • Dental Assistant
  • Registered Dental Hygienist
  • Dental Laboratory Technician (General, Removable Prosthodontics, Porcelain Application, Prosthesis Finishing, CAD-CAM)
  • Dentist (General and Specialty, including Pediatric, Orthodontist, Oral Surgeon, Oral Pathologist)
• Minimum Qualifications: Specific educational degrees, certifications, licenses, and experience required for each labor category.
• Core Duties: Detailed responsibilities and tasks associated with each labor category.
• Flexibility: TOCOs may modify core duties in the Task Order Performance Work Statement (PWS), but minimum qualifications will not be lowered.

This document is critical for bidders to ensure their proposed personnel meet the specified minimum qualifications for each labor category. Understanding the core duties will also help in assessing the scope of work and required expertise for personnel. Failure to meet these qualifications could impact proposal evaluation and contract award.