Kone Traction Elevator Preventive Maintenance Service

Solicitation / RFP / RFQ

This Request for Quotations (RFQ) seeks proposals for Kone Traction Elevator Preventive Maintenance services at the U.S. Embassy in Harare, Zimbabwe. The U.S. Government intends to award a firm-fixed-price contract to the responsible company offering the lowest acceptable price. The contract will be for a one-year period with two one-year optional periods.

• Routine monthly maintenance for all elevators, including scheduled visits, 24-hour call-back service (1-hour response for emergencies like entrapments or system-wide outages, 24-hour response for other call-backs).

• Provision of all necessary personnel, transportation, equipment, tools, repair parts, and materials.

• Maintenance must be in accordance with manufacturer's specifications.

• Includes examination, cleaning, lubrication, adjustment, repair, and replacement of various elevator components.

• Specific tasks include maintenance of machines, controllers, safety devices, ropes, sheaves, car/corridor stations, and more.

• Emergency service to correct major elevator problems after normal working hours.

• Supply and replacement of batteries for emergency lighting and maintenance of in-car emergency communication devices.

• Provision of spare parts (OEM or OEM-equivalent).

• A detailed maintenance checklist must be completed and signed for each visit.

• "Around-the-clock" trouble call service, with a 1-hour response time for emergency calls and a 1-working day response for non-emergency calls.

• Callback service for repeat malfunctions within 24 hours is included at no extra cost.

• Contract Type: Firm-fixed-price.

• Period of Performance: One base year with two one-year optional periods.

• Pricing: Includes monthly prices for routine maintenance, spares, and inspection. Defense Base Act (DBA) insurance and VAT are separate line items.

• Quotations are due by May 11, 2026, at 1700hrs (Harare Time).

• Submissions must be electronic to HarareGSOProcurement@state.gov in MS-Word, MS-Excel, or PDF format, not exceeding 30MB per file.

• Required documents for submission include: SF-1449, Section I (Pricing), Section 5 (Representations and Certifications), additional information as required in Section 3, and proof of SAM registration.

• Award will be made to the lowest priced, acceptable, responsible quoter.

• Evaluation will consider technical acceptability (past performance, experience, technical information) and responsibility (financial resources, ability to comply, integrity, organization, experience, skills, equipment, facilities, qualifications).

• Offerors must be registered in the System for Award Management (SAM) prior to proposal submission.

• Offerors must provide proof of SAM registration.

• Offerors must demonstrate prior experience with relevant past performance information and references.

• Offerors must have a permanent address and telephone listing in Harare, Zimbabwe, or plan to establish an office within 30 days of award.

• Offerors must include Defense Base Act (DBA) insurance premium costs.

• A pre-quotation conference and site visit will be held on May 4, 2026, at 10:00 AM (Harare Time) at the U.S. Embassy Harare. Interested offerors must email HarareGSOProcurement@state.gov by April 29, 2026, to arrange entry.

• The document includes extensive contract clauses (FAR and DOSAR) covering various requirements, including labor standards, insurance, permits, quality assurance, and prohibitions related to certain telecommunications equipment and transactions with Iran.

• Attachment 1 lists the elevators to be serviced (4 KONE elevators).

• Attachment 2 lists typical KONE spare parts.

• Attachment 3 details the maintenance tasks and schedule.

• Attachment 4 is the Pre-Quotation Conference/Site Visit Registration Form.