LEASE - PASO ROBLES, CALIFORNIA - COMMUNITY BASED OUTREACH CLINIC (CBOC)

Amendment / Modification

• The response due date for the "Request for Lease Proposal - Paso Robles CBOC" has been changed.

• The original due date was March 27, 2026, at 5 PM PST.

• The new due date is April 10, 2026, at 5 PM PST.

• This amendment modifies the response due date.

• The deadline for submitting proposals has been extended to April 10, 2026, at 5 PM PST.

Forms / Attachments / Pricing Sheets

This document, "Exhibit E - 3517B General Clauses," outlines the standard clauses and terms that will be incorporated into a lease agreement for the acquisition of leasehold interests in real property. It serves as a comprehensive list of contractual obligations and rights for both the Lessor and the Government.

The document is organized into categories such as General, Performance, Payment, Standards of Conduct, Adjustments, Audits, Disputes, Labor Standards, Small Business, Cybersecurity, and Other. Each category contains specific clause numbers (e.g., GSAR 552.270-4, FAR 52.204-2), their titles, and references to the Code of Federal Regulations (CFR).

Key clauses include:

• Definitions (GSAR 552.270-4)
• Subordination, Non-Disturbance and Attornment (GSAR 552.270-23)
• Statement of Lease (GSAR 552.270-24)
• Default by Lessor (GSAR 552.270-10)
• Inspection – Right of Entry (GSAR 552.270-9)
• Fire and Casualty Damage (GSAR 552.270-7)
• Compliance with Applicable Law (GSAR 552.270-8)
• Alterations (GSAR 552.270-12)
• Acceptance of Space and Certificate of Occupancy (GSAR 552.270-29)
• Prompt Payment (GSAR 552.270-31)
• Assignment of Claims (FAR 52.232-23)
• Payment (GSAR 552.270-20)
• Contractor Code of Business Ethics and Conduct (FAR 52.203-13)
• Covenant Against Contingent Fees (GSAR 552.270-32)
• Anti-Kickback Procedures (FAR 52.203-7)
• Drug-Free Workplace (FAR 52.226-7)
• Price Adjustment for Illegal or Improper Activity (GSAR 552.270-30)
• Changes (GSAR 552.270-14)
• Examination of Records by GSA (GSAR 552.215-70)
• Audit and Records—Negotiation (FAR 52.215-2)
• Disputes (FAR 52.233-1)
• Equal Opportunity for Veterans (FAR 52.222-35)
• Equal Opportunity for Workers with Disabilities (FAR 52.222-36)
• Protecting the Government's Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment (FAR 52.209-6)
• Utilization of Small Business Concerns (FAR 52.219-8)
• Small Business Subcontracting Plan (FAR 52.219-9)
• Security Requirements (FAR 52.204-2)
• Personal Identity Verification of Contractor Personnel (FAR 52.204-9)
• Basic Safeguarding of Covered Contractor Information Systems (FAR 52.204-21)
• Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab and Other Covered Entities (FAR 52.204-23)
• Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment (FAR 52.204-25)
• Prohibition on a ByteDance Covered Application (FAR 52.204-27)
• Federal Acquisition Supply Chain Security Act Orders – Prohibition (FAR 52.204-30)

This document is crucial for any potential bidder responding to a solicitation for leasehold interests in real property. It details the mandatory clauses and conditions that will govern the lease agreement. Bidders must review these clauses to understand their obligations, responsibilities, and the terms under which the Government will operate as a tenant. This includes understanding requirements related to property maintenance, payment terms, compliance with laws, handling of alterations, default provisions, and various other legal and operational aspects of the lease. Failure to understand and comply with these general clauses could impact a bid's responsiveness or a contractor's ability to fulfill the lease requirements.

Solicitation / RFP / RFQ

This Request for Lease Proposals (RLP) seeks offers for a lease of approximately 5,155 American National Standards Institute/Building Owners and Managers Association (ANSI/BOMA) Occupant Area (ABOA) square feet, not exceeding 6,959 rentable square feet (RSF). The lease term will be 10 Years, 10 Years Firm, with Government termination rights after the firm term.

• Space: Modern, quality building construction with specific facade materials. Must be in good condition and acceptable to the Lease Contracting Officer (LCO). If not new, must have undergone modernization or adaptive reuse.

• Parking: Requires 0 structured/inside and 23 surface/outside parking spaces, secured and lit.

• Antenna Space: Government may require roof space for antenna installation.

• Accessibility: Space and parking must meet ABAAS, ADA, and VA's Barrier Free Design Guide standards. Entrance doors must be automatic. Space cannot be below ground, and an elevator is required if not at ground level. Must have T-3 communication and voice lines.

• Neighborhood: Must be connected to public sidewalks. Amenities like restaurants, retail shops, cleaners, and banks must be within immediate vicinity and accessible via continuous sidewalks. Transit accessibility (subway, light rail, bus rapid transit) within 2,640 feet is required.

• Environmental: No known hazardous conditions or recognized environmental conditions. Requires a Phase I Environmental Site Assessment (ESA) at Offeror's expense. Compliance with National Environmental Policy Act (NEPA) and National Historic Preservation Act (NHPA) requirements is necessary.

• Seismic Safety: Building must comply with Seismic Standards. Offerors must provide a Seismic Certificate or commitment to retrofit.

• Asbestos: Space must have no asbestos-containing materials (ACM) or only undamaged, nonfriable ACM.

• Energy Efficiency: Buildings generally must have an ENERGY STAR® label within 12 months prior to the proposal deadline, with specific exceptions and requirements for energy efficiency improvements.

• Lease Term: 10 Years, 10 Years Firm.

• Occupancy Date: Not explicitly stated, but implied to be after award and completion of improvements.

• Estimated Value: Not stated.

• Offers Due: March 27, 2026, by 5:00 PM PST.

• Submission Method: Email to GARRY.ALEXANDER@VA.GOV or via US Mail/hand delivery to Regional Procurement Office - West.

• Evaluation: Award will be made to the responsible Offeror whose offer is most advantageous to the Government, considering price and technical factors. Technical factors (Facility, Site, Past Performance, Experience) are significantly more important than price.

• NAICS Code: 531120 (Exception).

• Small Business Size Standard: Refer to SBA.GOV/SIZE-STANDARDS.

• HUBZone: HUBZone small business concerns may waive the price evaluation preference.

• The RLP package includes numerous documents such as Agency's Requirements, Security Requirements, GSA Forms, and specific evaluation criteria.

• Offerors must submit a comprehensive proposal including GSA Form 1364 (Proposal to Lease Space) and GSA Form 1217 (Lessor's Annual Cost Statement).

• Tenant Improvement (TI) allowance is $450.00 per ABOA SF. Building Specific Amortized Capital (BSAC) is included in the TI price.

Form / Attachment / Pricing Sheet

This document, titled "Program for Design - Team 6 Paso Annex (New Annex for Paso)," details the room-by-room breakdown and area summaries for a facility project. It serves as a planning document outlining the functional areas, room codes, room names, unit areas, net areas, construction phases, and construction types required for the design.

• Departmental Breakdown: Organizes space requirements by department (e.g., Community Based Outpatient Clinic, Mental Health Clinic, Pathology and Laboratory Medicine, Logistics Service, Staff Support Area, Support Area).
• Functional Areas: Further categorizes space within departments (e.g., Lobby/Reception Area, Patient Aligned Care Team Clinic, etc.).
• Room Details: Provides specific room codes, names, unit area (sq ft), net area (sq ft), construction phase, and construction type for each space.
• Area Summaries: Includes totals for room quantity, net area, and gross area for each department and functional area.
• Building Totals: Consolidates the total net and gross areas for the entire project.

This document is crucial for bidders to understand the scope and scale of the physical space requirements for the project. It provides detailed information on the types and sizes of rooms needed, which directly impacts design, construction, and potentially equipment procurement. Bidders can use this to assess their capabilities, estimate resource needs, and develop accurate proposals for design and construction services.

Form / Attachment / Pricing Sheet

This document outlines the "Security Requirements - Facility Security Level II" for a government facility. It details specific security measures and standards that the Lessor must implement and maintain. This document is crucial for bidders to understand the security obligations associated with the leased space.

• Definitions: Clarifies terms such as "Critical Areas" and "Design-Basis Threat (DBT)".
• Facility Entrances, Lobby, Common Areas, Non-Public, and Utility Areas: Covers employee access control, screening requirements, public restroom access, securing critical areas (mechanical, janitorial, electrical, telecom rooms, roofs), and visitor access control.
• Interior (Government Space): Addresses identity verification and formal key control programs.
• Sites and Exterior of the Building: Includes requirements for signage, landscaping (to minimize concealment opportunities), HAZMAT storage, placement of receptacles/containers, and parking.
• Security Systems: Details requirements for testing, maintenance, Video Surveillance Systems (VSS), Intrusion Detection Systems (IDS), and Duress Alarms. It specifies whether the Lessor or Government is responsible for design, installation, and maintenance.
• Structure: Outlines requirements for locking ground floor windows and protecting building systems like emergency generators and air intake grilles.
• Operations and Administration: Covers the Facility Security Committee (FSC), access to building information, and construction security plans.
• Cybersecurity: Prohibits connecting building systems to federal IT networks and outlines procedures for assessing and responding to cybersecurity incidents, along with recommended cyber protection measures for vendors.

Bidders must carefully review these security requirements to understand the scope of work, potential costs associated with implementing these measures (often priced as Building Specific Amortized Capital - BSAC, or included in operating rent), and their responsibilities in maintaining a secure facility. Failure to comply with these requirements could impact proposal evaluation and contract performance.

Forms / Attachments / Pricing Sheets

This document contains a series of seismic forms (A-F) and related instructions required for pre-award and post-award submittals related to seismic compliance for buildings. These forms are used to certify a building's compliance with seismic standards, particularly RP 8.

• Seismic Form A: Certificate of Seismic Compliance for Benchmark Buildings.
• Seismic Form B: Certificate of Seismic Compliance for Existing Buildings, evaluating against Life Safety Performance Level using RP 8 and ASCE/SEI 31.
• Seismic Form C: Pre-award Commitment for Building Retrofit (Part 1) or New Construction (Part 2), requiring engineer commitment and documentation.
• Seismic Form D: Offeror's Representation of Exemption from Seismic Standards, for buildings in moderate seismicity areas or specific low-seismicity, low-rise structures.
• Seismic Form E: Certificate of Seismic Compliance for Retrofitted Buildings (post-award).
• Seismic Form F: Certificate of Seismic Compliance for New Buildings (post-award).
• Definitions for "Engineer," "ASCE/SEI 31," "ASCE/SEI 41," "Seismic Certificate," and "RP 8" are provided.

Offerors must understand which forms are applicable to their proposed building (existing, new, retrofitted) and the specific seismic standards and evaluation methodologies required. Completion and submission of the correct forms, along with supporting documentation and engineer certifications, are critical for demonstrating compliance and will likely impact proposal evaluation and award.

Form / Attachment / Pricing Sheet

This document is a template for a GSA Lease Agreement (GSA Form L100). It outlines the standard terms and conditions for leasing space to the General Services Administration (GSA).

• Lease Identification: Includes fields for Lease Number and Building Number.
• Parties: Identifies the Lessor and the Government (acting through GSA).
• Premises Description: Defines the leased space, including Rentable Square Feet (RSF) and ANSI/BOMA Occupant Area (ABOA).
• Lease Term: Specifies a 10-year term with a 10-year firm period, subject to termination and renewal rights.
• Rent and Consideration: Details the structure of rent payments, including Shell Rent, Operating Costs, Tenant Improvements, Building Specific Amortized Capital (BSAC), and Parking.
• Incorporated Documents: Lists various exhibits and documents that are part of the lease agreement.
• Construction Standards: Outlines requirements for building shell components, labor standards, and work performance.
• Tenant Improvements: Details specifications for various interior components such as windows, doors, partitions, finishes, and lighting.
• Utilities, Services, and Obligations: Covers provision of services, access, normal hours, heating/cooling, and overtime HVAC.
• Additional Terms and Conditions: Includes clauses on security, no federally elected officials to benefit, daily occupancy data, and swing space.

This document serves as a template for a GSA lease. Potential bidders (lessors) can use this to understand the standard contractual terms, requirements, and specifications that will be applied to a lease agreement. It provides insight into the government's expectations regarding space, rent, construction, maintenance, and other obligations. Understanding these terms is crucial for developing accurate proposals and assessing the feasibility of the opportunity.

Solicitation / RFP / RFQ

This document, "SOLICITATION PROVISIONS (Acquisition of Leasehold Interests in Real Property)," outlines the instructions and terms for offerors responding to a solicitation for the acquisition of leasehold interests in real property. It details the procedures for submitting proposals, modifications, and revisions, as well as conditions for late submissions and withdrawals.

• Proposals must be submitted on prescribed Government forms or copies thereof, and signed. Any erasures or changes must be initialed.

• Offerors must acknowledge receipt of any amendments to the solicitation.

• Specific instructions are provided for submitting proposals via paper media, electronic commerce, or facsimile.

• Data submitted by offerors may be subject to restrictions on disclosure and use, requiring specific marking.

• The Government intends to award a lease to the responsible offeror whose proposal represents the best value.

• The Government reserves the right to reject any or all proposals.

• Proposals must be submitted by the specified closing date and time. Late proposals are generally not considered unless they meet specific exceptions (e.g., mailed by a certain date, Government mishandling, Express Mail, electronic transmission).

• Offerors may submit modifications to proposals before the closing date or in response to amendments.

• Revised proposals may be submitted only if requested or allowed by the Contracting Officer.

• The Government may conduct discussions with offerors within the competitive range.

• Proposals will be evaluated based on factors and subfactors outlined in the solicitation, with the goal of awarding to the best value.

• The Government may limit the number of proposals in the competitive range to ensure efficient competition.

• Offerors should submit their best terms from a price and technical standpoint in their initial proposal.

• Offerors are required to be registered in the System for Award Management (SAM) at the time of award and maintain registration throughout contract performance.

• Offerors must provide their unique entity identifier and EFT indicator, if applicable.

• Specific provisions address representations and disclosures related to the Federal Acquisition Supply Chain Security Act (FASCSA) Orders.

• The document includes provisions related to definitions, amendments, submission of proposals, lease award, service of protest, facsimile proposals, and SAM registration.

Form / Attachment / Pricing Sheet

This document is "Exhibit F - Form 1364 Proposal to Lease Space." It is a form that potential bidders must use to submit a proposal for leasing space as part of the overall opportunity.

• The form is titled "Proposal to Lease Space" and is designated as "Form 1364."
• It requires bidders to provide details related to a proposal for leasing space.

Bidders interested in this opportunity must complete and submit this form as part of their proposal. It is a critical component for outlining their lease space proposal.

Form / Attachment / Pricing Sheet

This document, GSA Form 1217 (Rev. 11/2016), is the Lessor's Annual Cost Statement. It is used to collect estimated annual costs for services, utilities, and ownership expenses from lessors as part of the rental consideration for government leases. Bidders should use this form to detail their costs associated with providing the leased space.

• Section I: Estimated Annual Cost of Services and Utilities: Covers costs for cleaning, heating, electrical, plumbing, air conditioning, elevators, and miscellaneous services.
• Section II: Estimated Annual Cost of Ownership Exclusive of Capital Charges: Covers real estate taxes, insurance, building maintenance and reserves for replacement, lease commission, and management.
• Lessor's Certification: Requires the lessor to certify that the entered amounts represent their best estimate of annual costs.

This form is critical for bidders to accurately estimate and present their operational costs for providing leased space. The detailed breakdown of services, utilities, and ownership expenses helps the government evaluate rental charges and ensure they are consistent with prevailing market scales. Bidders must complete this form carefully to support their proposals.

Form / Attachment / Pricing Sheet

This document, GSA Form 12000, is a "Prelease Fire Protection and Life Safety Evaluation for an Office Building." It is used to evaluate the fire protection and life safety features of a building being considered for lease by the Government. It consists of two parts:

• Part A: To be completed by the Offeror or their representative for spaces located below the 6th floor. It includes questions about general building information, other uses in the building, automatic fire sprinkler systems, fire alarm systems, exit signs & emergency lighting, and elevators.

• Part B: To be completed by a professional engineer for spaces located on or above the 6th floor. It requires a detailed narrative report evaluating the building's fire safety conditions, including deficiencies and recommended corrective actions.

• Part A: Yes/No/N/A questions covering building address, general information (square footage, number of floors), other building uses (restaurants, storage, etc.), sprinkler systems, fire alarm systems (including voice/alarm capabilities), exit signs, emergency lighting, and elevator safety features.

• Part B: Requires a detailed report addressing:

  • General Information (citations, building pictures, floor count, square footage, hazardous areas).
  • Occupancy Classifications.
  • Building Construction Type.
  • Vertical Openings (enclosures for stairs, elevators, shafts).
  • Means of Egress (exit stairs, doors, corridors, signage).
  • Automatic Fire Suppression Systems (sprinklers, standpipes).
  • Fire Alarm System (installation date, type, maintenance, notification capabilities).
  • Elevators (inspection certificates, recall operation, emergency communication).

• Offeror's Statement: Attestation of accuracy for the information provided.

• Statement of Fire Protection Engineer: Attestation by the engineer and inclusion of findings, corrective actions, and code references.

• Offeror's Statement of Correction: Offeror's commitment to complete any required work at their own expense prior to lease acceptance.

This form is critical for bidders proposing leased office space. It outlines the specific fire protection and life safety criteria the Government requires for a building. Bidders must ensure that the proposed space and building meet these requirements, or be prepared to address any deficiencies identified. The completed form, particularly Part B by a professional engineer, will be a key component in the Government's evaluation of the suitability of the offered space.

Form / Attachment / Pricing Sheet

This document is a representation form required by FAR 52.204-24, "Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment (NOV 2021)". It requires offerors to represent whether they provide or use covered telecommunications equipment or services as part of their offered products or services to the Government.

• Prohibition: Outlines the prohibition under Section 889(a)(1)(A) and (B) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019, which restricts the procurement or use of certain telecommunications equipment and services.
• Definitions: Provides definitions for terms such as "backhaul," "covered telecommunications equipment or services," and "critical technology."
• Procedures: Instructs offerors to review the System for Award Management (SAM) for excluded parties.
• Representation: Requires offerors to state whether they "will" or "will not" provide covered telecommunications equipment or services, and whether they "does" or "does not" use such equipment or services.
• Disclosures: If an offeror represents "will" or "does," they must provide detailed disclosures regarding the covered equipment or services, including the entity that produced it, descriptions, and explanations of its proposed use.

Bidders must carefully review this form and complete it accurately. Failure to provide the required representations and disclosures may impact their ability to be considered for award. The information provided here is critical for compliance with federal regulations concerning telecommunications and video surveillance equipment.

Form / Attachment / Pricing Sheet

This document is a Department of Labor Wage Determination for Los Angeles County, California, effective December 12, 2025. It specifies the prevailing wage rates and fringe benefits for various construction-related trades.

• General Decision Number: CA20250022
• Effective Date: 12/12/2025
• Geographic Area: Los Angeles County, California
• Construction Types: Building, Heavy (Heavy and Dredging), and Highway
• Listed Trades: Includes wage rates for Asbestos Workers/Insulators, Fire Stop Technicians, Asbestos Removal Workers, Boiler Makers, Bricklayers, Marble Setters, Marble Finishers, Tile Finishers, Tile Layers, Terrazzo Finishers, Terrazzo Workers/Setters, Carpenters (various specialties), Divers, Drywall Installers/Lathers, Modular Furniture Installers, Electricians (Inside, Intelligent Transportation Systems), Communications & Systems Workers, Line Construction workers, Elevator Mechanics, Power Equipment Operators (Dredging, All Other Work, Cranes, Piledriving & Hoisting, Tunnel Work), Ironworkers, Brick Tenders, Laborers (Tunnel, General, Gunite, Striping), Plaster Clean-Up Laborers, Plaster Tenders, Painters, Drywall Finishers/Tapers, Glaziers, Soft Floor Layers, Plasterers, Cement Masons/Concrete Finishers, Plumbers/Pipefitters, Roofers, Sprinkler Fitters, Sheet Metal Workers, Truck Drivers, and Welders.
• Modification History: Lists 16 modifications with publication dates from January 2025 to December 2025.

This document is crucial for any bidder on a federal or federally-funded construction project in Los Angeles County that is subject to prevailing wage requirements. It establishes the minimum hourly wage rates and fringe benefits that must be paid to workers employed on the project, ensuring compliance with labor laws. Bidders must incorporate these rates into their cost proposals to ensure accurate and compliant bidding.

Form / Attachment / Pricing Sheet

This document is a template for performing facility Infection Control Risk Assessments (ICRAs) for construction, renovation, and maintenance activities. It provides minimum requirements for categorizing activity types and patient risk to determine necessary infection prevention precautions.

• Activity Categorization (Table 1): Defines four categories (A, B, C, D) for construction, renovation, and maintenance activities based on scope, duration, and dust/debris generation.
• Affected Area Assessment (Table 2): Requires identification of the activity area and adjacent areas that will be affected, along with the services/types of areas and points of contact.
• Patient Risk Category (Table 3): Classifies patient risk levels (Low, Medium, High, Highest) for different types of healthcare areas.
• Level of Infection Prevention and Control Precautions (Table 4): Determines the required precaution level (I, II, III, or IV) by cross-referencing the Activity Category and Overall Patient Risk Category.
• Required Control Measures (Table 5): Details specific control measures for each precaution level, ranging from basic dust control to critical barrier construction and negative pressurization.
• Completion Measures (Table 6): Outlines cleaning, HVAC, and water system requirements upon completion of the activity.
• Permit Form: A fillable permit form for Level III and IV activities that must be posted at the project site.

This document is crucial for any contractor performing construction, renovation, or maintenance within a VHA facility. It outlines the mandatory infection control protocols that must be followed, directly impacting project planning, execution, and compliance. Bidders must understand these requirements to accurately estimate costs and timelines and to ensure they can meet the stringent infection control standards to protect patient safety.

Form / Attachment / Pricing Sheet

This document, GSA Form 3518 (Rev. 01/22), titled "REPRESENTATIONS AND CERTIFICATIONS (Acquisition of Leasehold Interests in Real Property)," requires offerors to provide specific representations and certifications related to their business status and compliance. It is a mandatory attachment for offers.

• Small Business Representations (FAR 52.219-1): Includes definitions and representations regarding small business, small disadvantaged business, women-owned small business (WOSB), economically disadvantaged women-owned small business (EDWOSB), veteran-owned small business, and service-disabled veteran-owned small business concerns. It also specifies the NAICS code (531120, with exceptions) and the small business size standard ($41.5 Million).
• Women-Owned Business (Other Than Small Business) (FAR 52.204-5): A representation for offerors who are women-owned businesses but not classified as small businesses.
• Previous Contracts and Compliance Reports (FAR 52.222-22): Requires representation on participation in previous contracts subject to the Equal Opportunity clause and filing of compliance reports.
• Affirmative Action Compliance (FAR 52.222-25): Requires representation on the development and maintenance of affirmative action programs.
• Certificate of Independent Price Determination (FAR 52.203-02): Certifies that prices were determined independently and without collusion.
• Certification and Disclosure Regarding Payments to Influence Certain Federal Transactions (FAR 52.203-11): Requires certification regarding payments made to influence federal transactions.
• Certification Regarding Responsibility Matters (FAR 52.209-5): Requires certifications regarding debarment, suspension, proposed debarment, civil judgments, and delinquent Federal taxes.
• Compliance with Veterans' Employment Reporting Requirements (FAR 52.222-38): Requires certification of filing the VETS-4212 Report if applicable.
• Prohibition on Conducting Restricted Business Operations in Sudan—Certification (FAR 52.225-20): Certifies that the offeror does not conduct restricted business operations in Sudan.
• Prohibition on Contracting with Entities Engaging in Certain Activities or Transactions Relating to Iran—Representation and Certifications (FAR 52.225-25): Requires representations and certifications regarding activities related to Iran.
• Taxpayer Identification (FAR 52.204-3): Requires the Offeror to provide their Taxpayer Identification Number (TIN) and type of organization.
• Unique Entity Identifier (FAR 12.5204-6): Requires the Offeror to provide their Unique Entity Identifier (UEI).
• System for Award Management (SAM) – FEMA (JAN 2022): Requires registration in SAM prior to award.

This form is critical for bidders to complete accurately as it directly impacts their eligibility for award and compliance with federal regulations. Failure to provide accurate representations and certifications can lead to disqualification or penalties. Bidders must carefully review each section and provide truthful responses based on their business status and operations.