M--Parking & Ticketing Services at Hoover Dam

Amendment / Modification

This amendment (0001) to Solicitation 140R3026R0003 extends the date and time for receipt of offers.

• The deadline for receipt of offers is extended.

• The new date and time for receipt of offers is April 9, 2026, at 2:00 P.M. PDT.

• Responses to offeror questions are forthcoming in a future amendment.

Form / Attachment / Pricing Sheet

This document is an Incident Log form, likely intended for use by contractors or government personnel to record details of any incidents that occur during the performance of a contract. It serves as a standardized method for documenting events that may impact operations, safety, or project timelines.

• Name Of Person Making Report
• Date and Time of Report
• Type of Incident
• Name(s) Of Persons(s) Involved
• Property or Equipment Involved
• Location of Incident
• Narrative Description of Incident
• Action Taken

Bidders may be required to use this form as part of their contractual obligations. Understanding the required fields and the level of detail expected for incident reporting is crucial for compliance. This form helps ensure consistent and thorough documentation of any events that could affect contract performance or require notification to the government.

Form / Attachment / Pricing Sheet

This document is a Performance Requirements Summary Chart that outlines the standards, acceptable performance levels (MER), superior performance incentives, and surveillance methods for various required services (RS) related to ticket sales, parking management, and incident communication. It serves as a reference for evaluating contractor performance.

• Required Services (RS): Details specific services such as traffic management, ticket sales, fee collection, financial record maintenance, and incident reporting.
• Standard: Defines the baseline expectation for each service.
• MER for Acceptable Performance: Specifies the minimum acceptable performance level and associated deductions for non-compliance.
• MER for Superior Performance: Outlines incentives for exceeding performance standards, including potential payment percentages.
• Method of Surveillance: Describes how performance will be monitored (e.g., physical inspections, customer complaints, report reviews).
• Maximum Payment Percent: Indicates the percentage of specific line items that can be affected by performance.

This chart is crucial for bidders to understand the performance expectations and evaluation criteria for the services required. It details the metrics by which their performance will be measured, including acceptable and superior performance thresholds, and the consequences of failing to meet these standards (deductions). Bidders should use this to assess their capability to meet or exceed these requirements and to understand how their performance will impact payment.

Form / Attachment / Pricing Sheet

This document is a sample daily report, likely intended as an attachment to a solicitation or contract. It details various revenue streams and financial transactions for a specific date (December 11, 2019).

• Revenue Breakdown: Includes revenue from parking, tours (commercial and non-commercial), visitor center admissions, special events, commercial film, and CUA fees.
• Transaction Details: Provides quantities sold, fees, and total amounts for each revenue category.
• Payment Methods: Details revenue received via cash, checks, Visa, Mastercard, American Express, and Discover.
• Reconciliation: Shows total revenue reported, revenue deposited, and any overages or shortages.
• Variation Log: A log of specific incidents or adjustments made to transactions on the reported date, such as refunds, voids, or complimentary tickets/parking.

This document provides insight into the operational and financial scope of a potential contract. Bidders can use this to understand the types and volume of transactions, revenue streams, and potential complexities (like those noted in the variation log) that may be associated with the opportunity. It helps in assessing the scale of operations and potential revenue generation.

Solicitation / RFP / RFQ

This document is a solicitation for Parking and Ticketing Services at Hoover Dam. The services fall under the Product/Service Code S216, described as HOUSEKEEPING-FACILITIES OPERATIONS SUPPORT.

The solicitation outlines a base period for services, followed by four option years. Each option year represents a potential extension of the parking and ticketing services.

• The solicitation number is 140R3026R0003.

• The issue date is February 25, 2026.

• The offer due date is March 26, 2026, at 1400 local time.

• The North American Industry Classification Standard (NAICS) code is 812930, with a size standard of $47.

• This is a Request for Proposal (RFP).

• The solicitation incorporates FAR 52.212-1, 52.212-4 by reference, and FAR 52.212-3 and 52.212-5 are attached.

This acquisition is unrestricted.

• The issuing agency is the Bureau of Reclamation, Lower Colorado Region.
• Delivery is FOB Destination unless otherwise marked.
• Payment will be made by the administering office, which is also the Bureau of Reclamation, Lower Colorado Region.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for providing integrated on-site and web-based sales, management, and operation of parking and ticketing services at the Hoover Dam Visitor Center (HDVC) and related facilities.

• Manage and operate the HDVC tour ticket sales, including various tour offerings (Dam Tour, Power Plant Tour, Self-guided Exhibit tickets).

• Operate parking facilities at the Hoover Dam Parking Garage (HDPG) and Parking Lot 9, including fee collection and traffic management.

• Manage Commercial Use Authorization (CUA) permits and collect associated fees at the Checkpoint FCP.

• Develop and maintain a website for online sales of tour tickets and collection of special event and use fees.

• Provide real-time reporting of parking availability and tour wait times.

• Manage financial transactions, including revenue collection, deposit, and reporting, in accordance with federal regulations.

• Provide guest relations support and handle customer complaints.

• Timeliness of ticket sales and refunds (max 10 minutes wait).

• Adequate staffing for all operational areas.

• Safe, orderly, and courteous management of pedestrian and vehicle traffic.

• Website operational 24 hours a day.

• Daily collection and remittance of fees within 1 business day.

• Accurate and timely financial reporting.

• Maximum Error Rates (MER) and associated penalties for various services are detailed.

• The contract covers operations at the Hoover Dam Visitor Center, Parking Garage, Checkpoint FCP, and Parking Lot 9.

• Specific hours of operation are defined for each facility.

• Contractor personnel must comply with all security rules, regulations, and identification requirements (e.g., PIV cards).

• Adherence to Reclamation Safety and Health Standards and OSHA requirements is mandatory.

• Development and submission of various operational plans (e.g., Quality Control, Safety, IT, Contingency Operations, Transition and Staffing) are required.

• Contractor must provide specific materials and supplies, including computer equipment, ticketing stock, and wheelchairs.

Form / Attachment / Pricing Sheet

This document is a Wage Determination (No. 2015-5467, Revision No. 30) issued by the U.S. Department of Labor, Employment Standards Administration, Wage and Hour Division. It establishes the minimum wage rates and fringe benefits required for various occupations under the Service Contract Act for contracts performed in Arizona County of Mohave.

• Lists occupational codes and titles.
• Specifies the minimum hourly wage rate for each occupation.
• Details required fringe benefits, including Health & Welfare rates.
• Includes notes on Executive Orders 13706 (Paid Sick Leave) and 13658 (minimum wage adjustments).
• Outlines the process for conforming additional classifications and wage rates if an occupation is not listed.

This wage determination is crucial for bidders to understand the labor costs associated with performing services under a government contract in the specified geographic area. It directly impacts the pricing of proposals and ensures compliance with federal labor laws regarding minimum wages and benefits for service employees.

Form / Attachment / Pricing Sheet

This document outlines the uniform specifications for contractor employees and upper management contractor employees working at the Hoover Dam Parking Garage and Ticketing. It serves as a requirement for personnel identification and professional appearance.

Contractor Employees:

• Shirts: Must be button-up or polo style with collars. Blue shirts are prohibited to distinguish contractor staff from government employees (guides).
• Pants: Winter attire requires long dress pants (no denim). Summer attire allows for finger-tip length shorts or dress pants (no denim).
• Sweaters or Jackets: Must be coordinated in color and match the overall uniform.
• Shoes: Must be comfortable and closed-toed.
• Nametags: Required to be worn attached to shirts while on property.

Upper Management Contractor Employees:

• Uniforms must be the same as other contractor employees, but differentiated by color to indicate management status.

This attachment specifies the required attire for personnel performing services under the contract. Bidders must ensure their proposed employees will comply with these uniform standards.

Form / Attachment / Pricing Sheet

This document outlines the fee schedule and refund procedures for parking, tours, and admissions at the Hoover Dam Visitor Center. It details pricing for various services and specifies conditions for refunds.

• Parking Fees: Garage and remote site parking fees for private passenger and commercial vehicles.
• Tour Fees: Pricing for Powerplant Tours (Adults, Juniors, Children) and Dam Tours (Ages 8 and Older).
• Admissions: General Admission fees for ages 4 and up, with free admission for younger children.
• Special Products/Services: Pricing for School, Youth & Nonprofit Group tours, Private Dam Tours, and Wheelchair Rental.
• Upgrading: Information on how visitors can upgrade their admission from Visitor Center to Powerplant tours.
• Refund Policy: Conditions for obtaining refunds for purchased tickets, including cancellation timelines and specific approval requirements.
• Complimentary Tickets: Categories of individuals eligible for free admission.
• Employee/Contractor Parking: Details on no-charge parking for authorized personnel.

This fee schedule is relevant for understanding the pricing structure of services offered at the Hoover Dam Visitor Center. It may inform potential bidders about the operational costs and revenue streams associated with ticketing and parking services, which could be pertinent if the opportunity involves managing or operating these services.

Form / Attachment / Pricing Sheet

This document is an example ticket for Hoover Dam tours and parking, likely provided as an attachment to a solicitation or contract related to ticketing services. It outlines the information captured for each transaction.

• Ticket Information: Non-transferable and non-refundable.
• Special Condition: In case of elevator unavailability during the Power Plant Tour, the ticket may be exchanged for a Visitor Center ticket with a refund for any difference.
• Transaction Details: Includes Point of Sale, Reservation ID, Ticket Number, and Corresponding Transaction Number.
• Tour/Admission Details: Captures Tour Type, Type of Admission, Cashier, Date Purchased, Total Amount, and Payment Type.
• Parking Charge Details: Similar fields for parking transactions.
• Auditing Purposes: Sections are marked to be torn off for auditing.

This example ticket illustrates the type of transactional data and ticketing system information that may be relevant to a bidder responding to an opportunity for parking and ticketing services at Hoover Dam. It provides insight into the required fields and operational details of the current system.

Form / Attachment / Pricing Sheet

This document, "Attachment 8 - Title 43," contains the full text of 43 CFR Part 423, "Public Conduct on Bureau of Reclamation Facilities, Lands, and Waterbodies." It serves as a regulatory attachment to a solicitation or other government record, providing the detailed rules and regulations governing public conduct on Bureau of Reclamation properties.

• Scope: Covers a wide range of public activities including areas open/closed to public use, rules of conduct, authorization of otherwise prohibited activities, special use areas, and violations/sanctions.
• Specific Regulations: Details rules on trespassing, vandalism, public events, advertising, natural and cultural resources, weapons, fires, hunting, fishing, trapping, camping, sanitation, animals, swimming, and operating vehicles, vessels, and aircraft.
• Definitions: Provides definitions for key terms used throughout the regulations.
• Permitting: Outlines procedures for obtaining permits for otherwise prohibited or restricted activities.

Bidders responding to opportunities involving Bureau of Reclamation facilities, lands, or waterbodies must understand and comply with these regulations. This document is crucial for understanding any operational constraints, safety requirements, or conduct expectations that may impact performance, personnel, or equipment when working on or near these properties. It helps bidders assess the full scope of requirements and potential challenges associated with an opportunity.

Form / Attachment / Pricing Sheet

This document, "140R3026R0003 Attachment 9 Wristband Sample," provides a visual sample of wristbands intended for use with the Hoover Dam tours. It serves as a specification for the physical appearance of the wristbands.

• Two distinct wristband designs are shown:
  • One red wristband labeled "HOOVER DAM Dam Tour"
  • One blue wristband labeled "HOOVER DAM Power Plant Tour"
• Both wristbands feature a "XXXX" marking on the left side, likely indicating a serial number or unique identifier area.
• The "HOOVER DAM" logo is present on both.

This attachment specifies the required appearance and branding for wristbands that may be part of the contract deliverables. Bidders should review this sample to understand the expected design and quality of wristbands if they are to be supplied under the contract.

Form / Attachment / Pricing Sheet

This document is a Past Performance Questionnaire (PPQ) used by the U.S. Department of the Interior, Bureau of Reclamation, Lower Colorado Basin, to gather feedback on a firm's past performance. It is intended to help assess the firm's suitability for future contracts.

• Past Performance Information: Fields to record details about the contract being evaluated, including the firm's name and address, contract number, project title, dates, amounts, and a description of the work.
• Evaluator Information: Fields for the evaluator's name, company, contact details, and their relationship to the project.
• Rating Scale: A scale from 'O' (Outstanding) to 'U' (Unacceptable) with definitions for each performance level.
• Specific Performance Areas: Questions assessing the firm's relationship with the contract team, corporate management, quality control, ability to meet schedules, and any disciplinary actions (cure notices, etc.).
• Award Consideration: Questions about whether the evaluator would award another contract to the firm and customer satisfaction.
• Additional Remarks: A section for detailed comments.
• Overall Rating: A final rating for the firm.

Bidders may be asked to complete this questionnaire by a government agency as part of the evaluation process for a contract. Understanding the questions and rating criteria can help in preparing to provide accurate and comprehensive feedback on past performance. The completed questionnaire directly influences the government's assessment of a bidder's past performance, which is often a significant evaluation factor.

Form / Attachment / Pricing Sheet

This document is a template for a Subcontracting Plan, required by Federal Acquisition Regulation (FAR) 52.219-9. Offerors are required to submit and negotiate this plan with the Contracting Officer upon request. It outlines how the contractor intends to utilize small businesses (including various subcategories) for subcontracting opportunities.

• Type of Plan: Requires selection between Individual, Master, or Commercial Plan, with associated value estimations.
• Goals: Detailed breakdown of planned subcontracting percentages and dollar values for various small business categories (SB, HUBZone SB, SDB, WOSB, VOSB, SDVOSB, ISBEE) for the base contract period and each option period.
• Description of Supplies/Services: Identification of principal types of supplies and services to be subcontracted and the types of businesses targeted.
• Method for Developing Goals: Explanation of the methodology used to establish subcontracting goals.
• Method for Identifying Sources: Lists methods for finding potential subcontractors, including SAM.gov, SBA resources, and trade associations.
• Indirect Costs: Specifies whether indirect costs are included in subcontracting goals and how they are allocated.
• Administration: Details the individual responsible for administering the subcontracting program.
• Equitable Opportunity: Outlines efforts to ensure fair competition for small businesses.
• Inclusion of FAR Clauses: Assurances regarding the inclusion of FAR 52.219-8 and 52.219-9 in subcontracts.
• Reporting Requirements: Commitment to cooperate with studies and submit periodic reports (ISR, SSR) via eSRS.
• Record Maintenance: Description of records to be maintained to demonstrate compliance.
• Assurances: Statements of commitment regarding good faith efforts, written explanations for non-compliance, subcontractor communication, and timely payments.

Bidders must understand that submitting a compliant and well-defined subcontracting plan is a requirement for this opportunity. This document serves as the template for that plan. Bidders should review the required elements, particularly the goals and methods for identifying and utilizing small businesses, to ensure they can meet the government's expectations. The plan details how the prime contractor will engage with small businesses, which is crucial for potential subcontractors.

Form / Attachment / Pricing Sheet

This document is an Excel template for a Price Schedule, specifically designed for the solicitation 140R3026R0003. It provides a structured format for bidders to input their pricing for various schedules and contract line-item numbers (CLINs) related to Parking & Ticketing Services at Hoover Dam.

• Grand Totals Sheet: Provides an overview of total costs for the Base Year and four Option Years, plus an option to extend. All totals are currently set to $0.
• Schedule Sheets (Sch. 1 - Sch. 6): Detail specific CLINs and descriptions for services such as On-Site and Reserved Ticket Sales Operations, Parking Operations, Traffic Management, Fee Collection Point Operations, Financial Management, and Parking Guidance System Operation & Maintenance. Each schedule covers a specific period (Base Year, Option Year 1-5).
• Instructions: Clearly outlines that only cells highlighted in yellow require bidder input. Bidders are explicitly instructed not to alter formulas or non-yellow cells. The inputs are used to auto-calculate the Price Schedule Summary.

This template is crucial for bidders to accurately propose their pricing for the services outlined in the solicitation. Bidders must complete the yellow-highlighted cells with their unit prices and amounts, ensuring they adhere to the provided structure and instructions. The completed price schedule will be a key component of the proposal submission.

Solicitation / RFP / RFQ

This solicitation is for parking garage and ticketing sales services at Hoover Dam, located approximately 8 miles northeast of Boulder City, Nevada. The contract will be a firm-fixed-price type with a base year and four one-year option periods. The government intends to award one contract without discussions, based on the offeror's initial proposal.

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide janitorial and related services for the parking garage and ticketing operations.

• Contract Type: Firm-Fixed-Price

• Period of Performance: 1 base year + 4 option years (total 5 years)

• Proposals must be submitted electronically via email to the Contract Specialist.

• Technical merit is considered more important than pricing in the award evaluation process.

• Offerors are advised that a technical proposal must be submitted with their offer.

• Key Deadlines:

  • Site Visit: Wednesday, March 11, 2026, at 9:00 A.M. Pacific Time.
  • Written Questions Due: March 13, 2026.
  • Offer Submission: See Standard Form 1449 for date and time.

• This solicitation is for full and open competition; it does not have a set-aside.

• NAICS Code: 812930, Parking Lots and Garages

• Small Business Size Standard: $47 Million

• Offerors must have a Unique Entity Identifier (UEI) and be registered and active in the System for Award Management (SAM).

• Offerors must review Section E, Proposal Instructions, and Part E - Solicitation Provisions for detailed submission requirements and evaluation factors.

Solicitation / RFP / RFQ

This pre-solicitation notice announces the Bureau of Reclamation's requirement for the management of parking garage operations and tour ticket sales at Hoover Dam, Nevada. The contractor will be responsible for implementing and operating an integrated On-Site Tour Ticket Sales and Reservations System, as well as managing parking facilities and a Use Fee Collection Point.

• Ticketing: Seamless management of tour ticket sales for a high-volume tourist destination (average 500,000 tickets/year, $9M revenue). Must include full-service Point of Sale (POS) for online, in-person, off-site, and advance sales, revenue management, tour types, daily electronic reporting, and visitor experience enhancements.

• Parking: Seamless management of multiple parking facilities (average 400,000 tickets/year, $2.9M revenue). Must include full-service POS for various inputs and revenue types, daily electronic reporting, cash management, and visitor experience enhancements like real-time space availability.

• Commercial Use Authorization (CUA) Collection: Personnel, equipment, and services to operate an integrated system for Visitor Center Admission, tour tickets, parking, and overflow lots.

• Contract Type: Firm-Fixed-Price (FFP)

• Period of Performance: 1-year base period plus four 1-year option periods.

• Competition: Anticipated as full and open competition/unrestricted.

• Subcontracting: A subcontracting plan will be required.

• Evaluation: Award will be made using the Lowest Price Technically Acceptable (LPTA) source selection process.

• Site Visit: A pre-proposal site visit will be scheduled; details to be provided with the solicitation.

• RFP Issuance: Anticipated on or about February 28, 2026. Documents will be available electronically via www.sam.gov.

• Questions: No questions will be accepted or answered prior to the formal solicitation issuance.

• This acquisition is anticipated to be unrestricted.

• Offerors must have a current registration on the System for Award Management (SAM).

• All dates are estimates and subject to change.

• Offerors are responsible for checking www.sam.gov for the most current information and amendments.

• The point of contact is Kristen Turner, Contract Specialist, at khturner@usbr.gov.