Market Survey: Telecommunications Services for the Federal Aviation Administration (FAA), Enterprise Service Center (ESC)

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding the Infrastructure Technical/Management Support Services RFI/MS.

• Certifications: CompTIA A+ certification is acceptable for Desktop PC repair. The certification referred to as "NE++" is clarified as CompTIA Network+.
• Government Furnished Equipment (GFE): The GFE list will be available with the solicitation.
• Contractor-Provided Equipment: Contractors are only required to supply trucks and cell phones; other equipment like fusion splicers or OTDRs are not required to be contractor-provided.
• Staffing Levels: The current staffing consists of thirteen (13) personnel, including a Telecommunications Project Manager, Lead Telecommunications Technician, Technicians, Specialists, and Network Engineers. Future staffing may differ.
• Asset Information: The government will not provide a high-level asset breakdown with model and count information at this time.
• Monitoring Tools: SolarWinds is one of several monitoring tools used by the group.
• Ibwave Certification: The requirement for Ibwave Design Level 3 certification with five years of holding will not be relaxed to foster greater competition.
• Labor Categories: All listed labor categories are on the existing contract. Positions must be staffed strictly in accordance with defined labor categories, and cross-utilization is not permitted.
• On-Site Requirements: All work must be performed at the Mike Monroney Aeronautical Center. Telework is situational only.
• Workload Metrics: For FY25, estimated volumes for trouble tickets and work requests are 3,304.
• Productive Hours: Offerors should assume 1,856 productive hours per year applies to all labor categories for pricing, unless otherwise stated.

Some questions regarding submission instructions (e.g., resume requirements, evaluation criteria) are "Not decided yet." The government confirmed this is a standalone contract. The requirement is as stated, with no further clarification on whether it's a consolidation or expansion of prior contracts.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Statement of Work (SOW) outlines the requirements for a support services contractor to provide technical and management support for the Mike Monroney Aeronautical Center (MMAC) telecommunications infrastructure.

• Maintain, repair, troubleshoot, and perform changes to the MMAC telecommunications infrastructure.

• Provide specialized knowledge, skills, and ability for installation, connectivity, and removal of voice, data, and video circuitry, facilities, and equipment.

• Includes LAN and WAN connections, telephone adds/moves/changes, fiber/copper paths and terminations, and problem determination/resolution.

• Responsible for installation of conduit, wiring, and hardware, including in-building horizontal and riser cable, and outside plant cable.

• Complete work orders issued via an automated system for telecommunications services.

• Review and electronically file technical documents, such as architectural plans, floor plans, and test reports.

• Evaluate technical proposals to improve MMAC infrastructure and provide recommendations.

• Act as the primary trouble ticket responder for FAA systems outages.

• Perform managerial support tasks including developing and maintaining management, scheduling, and tracking systems.

• Perform configuration management for MMAC infrastructure changes/upgrades.

• Provide administrative support tasks including inventory control and issuance of equipment and supplies.

• Contractor coverage required during core hours (6:00 am - 6:00 pm CT business days).

• Key personnel require twenty-four (24) hour, seven (7) days a week response or as needed.

• Work order classifications and reaction times are defined (P1: Immediate, P2: 24 hours, P3: Customer Scheduled Date, P4: 10 business days).

• Trouble ticket response time is a maximum of two (2) hours during normal business hours for single user outages.

• Monthly status reports are required via email.

• Quality Control Plan (QCP) must be provided within 10 calendar days of contract award.

• Place of Performance: Federal Aviation Administration, Mike Monroney Aeronautical Center, Office of Information Technology (AMK), Oklahoma City, Oklahoma.

• Hours of Operation: On-site workforce from 6:00 a.m. to 6:00 p.m. during normally scheduled government workdays. Technicians available on-call 24/7 for emergency services.

• Period of Performance: Base period June 1, 2027 to May 31, 2028, with four (4) one-year option periods (June 1, 2028 - May 31, 2032).

• Contractor must provide qualified personnel with specific education and experience requirements for various roles (e.g., Project Manager, Technicians, Engineers).

• Contractor must provide personal protective equipment (PPE) and ensure personnel have completed required training (e.g., Confined Space Training).

• Government Furnished Items (GFE) include facilities, equipment, utilities, and services. Contractor must provide vehicles and emergency communication equipment.

• Contractor personnel require security investigations based on position risk level (Moderate Risk for listed labor categories).

• Contractor must comply with telework procedures and Continuity of Operations Planning (COOP) requirements if applicable.

• Invoices must be submitted within 30 calendar days.

• Contract Data Requirements List (CDRL) deliverables include Contract Employee Listing, Government Furnished Report, Training Report, and Quality Control Plan.

Form / Attachment / Pricing Sheet

This document is a "Business Declaration" form. It is used to collect information about a business entity for the purpose of determining its ownership and eligibility for contracts set-aside for certain types of businesses. The information provided is voluntary, but failure to furnish it may result in ineligibility for set-aside contracting.

• Firm Information: Name, address, telephone numbers, DUNS number, Tax Identification Number.
• Person Making Declaration: Name, telephone number, position held.
• Controlling Interest: Details on the racial/ethnic background of controlling interest, gender, and veteran status (including 8(a) certification and Service Disabled Veteran status).
• Management Responsibility: Confirmation of who is responsible for day-to-day management and policy decisions.
• Business Classification: North American Industry Classification (NAIC) code, nature of business, years in business, number of employees.
• Ownership Type: Sole Ownership, Partnership, or Other.
• Gross Receipts: Financial data for the past three years.
• Small Business Status: Questions to determine if the firm qualifies as a small business, service-disabled veteran-owned small business, socially and economically disadvantaged small business, or woman-owned small business.
• Declaration and Signature: A statement affirming the truthfulness of the provided information, with fields for signature, typed name, date, and title.

Bidders must complete and submit this form if it is required as part of a solicitation. The information provided will be used by the government to verify the business's size, ownership, and eligibility for specific contract set-asides. Accurate completion is crucial for participation in such opportunities.