Non-Temporary Storage of Retrograde (NTS-R)

Request for Information (RFI)

This RFI is issued by the United States Transportation Command (USTRANSCOM) to conduct market research. The government is seeking information on the availability and technical capability of businesses to provide non-temporary storage services for retrograde containerized household goods (HHG) for U.S. Department of War (DoW) personnel. This RFI is not a solicitation and does not obligate the government to any acquisition.

• Comprehensive, long-term storage services for HHG arriving from overseas on the East and West coasts of the United States.

• Services include receipt, storage, and release of HHG.

• Anticipated storage need: up to 30,000,000 lbs.

• Anticipated annual receipt: approximately 9,000,000 lbs. of crated-HHG.

• Anticipated annual release: approximately 3,000,000 to 9,000,000 lbs. of HHG.

• Contractor responsibilities include: advance documentation, storage entitlement monitoring, personnel notifications, fumigation (as needed), coordinating release/delivery, coordinating receipt with Transportation Service Providers (TSPs), traffic management, maintenance/repair of damaged crates, inspecting for damage, and settling claims.

• Facilities are expected to be located within 50 miles of the ports of Norfolk, VA (East Coast) and Oakland, CA (West Coast).

• Responses are limited to 12 pages (8.5" x 11", 12 point Times New Roman, 1-inch margins).

• Responses must be emailed to Mr. Andrew McClain and Ms. Taylor Luebbers.

• Deadline: 12:00 PM (CT), April 6, 2026.

• Submissions should only include responses to the questions in Section II of the RFI; company brochures or marketing materials are not requested.

• The RFI requests information on company size/status (Small Business, Veteran-Owned Small Business, etc.) and NAICS codes.

• Questions specifically address the ability to lease or own long-term storage facilities within the specified radii and meet warehouse requirements.

• All responses will be kept confidential and become government property.

• The government is not obligated to pay for any information received.

• The RFI anticipates a future Request for Proposal (RFP).

Request for Information (RFI)

USTRANSCOM is conducting market research to determine the availability and technical capability of businesses to provide non-temporary storage for Department of War (DoW) Household Goods (HHG) belonging to deployed military and civilian personnel. The scope includes providing DoW-approved storage facilities, operating authority, labor, materials, insurance, and other services for receiving, handling, storing, and releasing HHG. The government anticipates a need for storage of up to 30 million pounds (lbs.) of HHG, with annual receipts of approximately 9 million lbs. and annual releases of 3 to 9 million lbs. on both the East and West coasts. Storage facilities are expected to be located within 50 miles of Norfolk, VA, and Oakland, CA.

• Comprehensive, long-term storage services for HHG.

• Contractor-operated facilities for receipt, storage, and release.

• Compiling advance documentation for receipt and release.

• Providing entitlement/shipment notifications to DoW personnel.

• Fumigation of stored HHG (as needed).

• Coordinating release and delivery dates with DoW personnel.

• Coordinating receipt and release of HHG with Transportation Service Providers (TSPs).

• Traffic management functions.

• Maintenance and repair of damaged crates.

• Inspecting received HHG for damage.

• Settling claims for damage occurring in contractor's custody.

• Responses are limited to 12 pages (8.5" x 11", 12 point Times New Roman, 1-inch margins).

• Submissions are due by 3:00 PM (CT) on February 2, 2026.

• Responses should be emailed to Mr. Andrew McClain (andrew.s.mcclain2.civ@mail.mil) and Ms. Taylor Luebbers (taylor.e.luebbers.civ@mail.mil).

• The RFI is not an offer and does not obligate the government to pursue a follow-on effort.

• The government is not seeking company brochures or marketing materials; only responses to the questions in Section II.

• General Company Information (Name, POC, NAICS Code, Size/Status, Unique Entity ID, CAGE Code).

• Pricing structure for services (e.g., firm fixed price, storage rates, handling charges, tiered pricing).

• Understanding of DoW/federal government long-term storage and Non-Temporary Storage (NTS) services.

• Commercial experience in long-term storage, including commodities stored and methods.

• Familiarity with Defense Transportation Regulation (DTR) Parts II, IV, and V, and DoW/DP3 Claims and Liability Business Rules.

• Capabilities for reporting (invoicing, shipments processed/stored).

• Experience level of corporate and facility personnel.

• Barriers/issues in obtaining adequate storage capacity and mitigation plans.

• All responses will be kept confidential and become government property.

• The government will not pay for any information received.

• Responses to this RFI do not obligate the government to any future acquisition.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for non-temporary storage (NTS) of retrograde (NTS-R) containerized household goods (HHG) for U.S. Military Service Members, Department of War (DoW) Civilians, and U.S. Coast Guard civilians.

• The contractor shall provide personnel, supervision, training, licenses, permits, and equipment to manage storage facilities.

• Responsibilities include operating and managing storage facilities, handling-in HHG, storing HHG with adequate protection, handling-out HHG, and resolving loss or damage claims.

• Shipments must be prepared in Government Owned Containers (GOCs) in accordance with relevant regulations (DTR, JTR, PPCIG).

• The contractor assumes responsibility for HHG from receipt to transfer.

• Ramp-up Period: Contractor must be fully operational within 180 days of award.

• Sunset Period: A period following contract expiration for storing existing inventory, up to three years.

• Transition Period: Transfer of HHG and files within 90 days of notification.

• Facilities: Contractor shall operate warehouse storage facilities capable of storing up to 30 million gross pounds of HHG annually. Facilities must comply with all local, state, federal, and country fire, safety, and construction codes. A primary facility is required within a 50-mile radius of Norfolk, VA (East CONUS) and/or Oakland, CA (West CONUS).

• Climate Control: Facilities must maintain interior ambient temperature between 35°F and 75°F, and relative humidity between 30%-55% indoors.

• Handling-In: Within three Government Business Days (GBD) of receipt or last crate arrival.

• Handling-Out: Within release dates as per PWS.

• Claims Settlement: Within 60 days from the date the claim was filed.

• Cyber-Incident Reporting: No more than one late or unreported cyber-incident in a twelve (12) month period.

• System Availability: Contractor's IT system must be available 98% of the time.

• Background Checks: Required for personnel interacting with customers or handling shipments.

• Remote Climate-Sensor Monitoring: Facilities must be equipped with sensors to capture temperature and humidity 24/7.

• Firearms Handling: Specific procedures for identifying, verifying, and securing firearms.

• Information Technology (IT) Systems: Contractor must provide a secure, web-based IT system for managing HHG shipments, visibility, and Government data access. System availability must be 98%.

• Cyber Security: Compliance with NIST SP 800-171 and DFARS 252.204-7012 is mandatory. Reporting of cyber incidents is required.