Dell Hardware Warranty Support

SOL #: 000HCRGE-2026-94826Combined Synopsis/Solicitation

Overview

Buyer

Health And Human Services

Centers For Disease Control And Prevention

CDC OFFICE OF ACQUISITION SERVICES

ATLANTA, GA, 30333, United States

Place of Performance

Atlanta, GA

NAICS

Computer Facilities Management Services (541513)

PSC

Computing Support Services For Physical And Virtual Servers Operating Stand Alone, Virtually, Or In Public/Private Cloud Environments. Includes Support Services For Traditional Mainframe Computers And Operations Running Legacy Operating Systems. (DB02)

Set Aside

No set aside specified

Original Source

https://sam.gov/opp/bbff054cb6c14b458259597d1b4c9153/view

Timeline

Posted

Feb 24, 2026

Last Updated

Apr 1, 2026

Submission Deadline

Apr 8, 2026, 12:00 PM

Qualification Details

Fit reasons

NAICS alignment with historical contract wins in similar service areas.
Scope strongly matches core technical capabilities and delivery model.

Risks

Past performance thresholds may require one additional teaming partner.
Potential clarification needed on staffing minimums before bid/no-bid.

Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The Centers for Disease Control and Prevention (CDC), specifically its Office of Advanced Molecular Detection, is seeking Dell Hardware Warranty Support for its High Performance Computing Center of Excellence. This is a sole-source acquisition for brand-name warranty renewal services, with an estimated value of $688,831. The proposed vendor is Sterling. Responses are due by April 8, 2026.

Scope of Work

The requirement is to provide extended warranty support for specific Dell PowerEdge hardware models, including R440, R730, R540, R640, R740, and R750. The support includes:

ND (Next Business Day Onsite): Remote or on-site support as needed.
PS (ProSupport Technical Support): Technical support as needed.
PSS (Post Standard Support)
KK (Keep Your Hard Drive) Support will be provided remotely or on-site, with no travel involved.

Contract & Timeline

Type: Combined Synopsis/Solicitation (Sole Source Acquisition)
Duration: A Base Period from April 1, 2026, to March 31, 2027, followed by four Option Periods extending through March 31, 2031, totaling five years.
Estimated Value: $688,831
Set-Aside: Sole Source (Brand Name Justification provided)
Response Due: April 8, 2026, 12:00 PM ET
Published: April 1, 2026
Place of Performance: Atlanta, GA (support provided remotely/on-site)

Justification & Relevance to Bidders

The acquisition is justified as sole-source because only Dell-manufactured genuine parts and Dell-trained technicians can adequately support the specific Dell configurations within the CDC's High Performance Computing Center of Excellence. Using non-Dell parts would void the warranty, and third-party vendors are restricted to using Dell-certified service, technicians, and parts. This indicates the government's intent to procure from Sterling. Bidders offering competing services would need to demonstrate how they meet these stringent Dell-specific requirements for future similar procurements.

Deliverables & Reporting

Deliverables: A copy of the extended warranty (within 10 business days after each Period of Performance start) and Hardware Replacement Support (as needed).
Reporting Contacts: Dhwani Batra (bun3@cdc.gov), Olga Stuchlik (hus0@cdc.gov), and Parish Roberts (xrv5@cdc.gov).

Special Requirements

Extensive requirements are detailed regarding Information Security, Privacy Act, Controlled Unclassified Information (CUI), and IT procurement standards, including mandatory training, encryption, and incident response protocols.