Notice of Intent to Consolidate Platform One Help Desk Support Services
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The AFLCMC/HNCK Platform One contracting office has issued a Notice of Intent to Consolidate Help Desk Support Services for Platform One in San Antonio, TX. This notice indicates the intent to bundle requirements for a non-personnel services contract. The government plans to solicit offers for a solution that will provide comprehensive helpdesk support. Responses are due May 8, 2026.
Scope of Work
This requirement is for dedicated Help-Desk support services for Platform One, aimed at enhancing user support. Key functionalities include:
- Effectively addressing and resolving user inquiries and issues.
- Efficient organization, prioritization, and delegation of help desk tickets using Platform One-approved collaboration tools (e.g., JIRA).
- Delivering automated email updates to users on issue status.
- Meticulously tracking issue progression from initiation to resolution.
- Coordinating seamlessly with Platform One internal teams and commercial vendors for timely corrective actions.
This effort involves the consolidation of two existing Basic Ordering Agreement (BOA) orders: FA830723FB044 and FA830723FB046. Market research supports this consolidation as necessary, justified, and in the best interest of the government.
Contract & Timeline
- Type: Notice of Intent to Consolidate/Bundle (leading to a non-personnel services contract)
- Duration: One-year base period with four (1-year) option periods
- Set-Aside: None specified
- Response Due: May 8, 2026, 5:00 PM (UTC)
- Published: April 8, 2026, 8:12 PM (UTC)
Evaluation
The government intends to solicit and negotiate with the vendor that provides the most technically capable solution under the current Commercial Solutions Opening (CSO) on Platform One Solutions Marketplace (P1SM), in accordance with 10 U.S.C. 3458 and DFARS 212.70.
Additional Notes
This is a notice of intent for planning purposes and does not constitute a solicitation. The resultant contract will be for non-personnel services.