Offutt Telecommunication Services

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for essential Local Telecommunication Services (LTS), Long Distance Telecommunication Services (LDTS), and International Telecommunication Services (ITS) for Offutt AFB, NE. The LTS will support operations 24 hours a day, seven days a week, 365 days a year.

• Provide all labor, tools, facilities, materials, and services for local access to designated circuit demarcation points.

• Services include equipment, wiring, and infrastructure compatible with the Government's current infrastructure.

• Access to the local exchange, including operator assistance functions.

• Program, provision, and deliver a Session Initiation Protocol (SIP) trunk with Offutt's existing 20,000 phone numbers.

• Provide and install transmission equipment and cables for local exchange access and transport service circuits to Government-provided floor space at demarcation locations.

• Coordinate with the Government Point of Contact (POC) for installations.

• Aerial cable installations are not authorized.

• Outage Management:

  • Scheduled Outages: Notify Government POC 30 calendar days in advance with a detailed explanation.
  • Unscheduled Outages: Notify Government POC verbally and follow up with documentation.
  • Response & Restoration: Timeframes vary based on outage type (Catastrophic: 1-hour response, TBD restoration; Emergency: 1-hour response, 8-hour restoration; Serious: 1-hour response, 24-hour restoration; Routine: 1-hour response, 2-day restoration).
  • Performance Thresholds: 99.9% availability for continuous operation of local phone service; 100% timely and detailed notification for outages; 100% timely response and restoration for all outage types.

• Grade of Service: Ensure end-to-end Quality of Service (QoS) for packetized voice grade traffic to meet International Telecommunication Union (ITU) standards.

• Period: Not explicitly stated, but implies ongoing service.

• Place: Offutt AFB, NE.

• Government Provided Space and Services: Government will provide rack space, environmental controls (humidity, temperature), primary and emergency conditioned power, and wall space.

• Personnel: Contractor must ensure sufficient personnel with required qualifications and certifications.

• Government Emergency Telecommunications Service (GETS): Contractor must have access to GETS via Numbering Plan Area (NPA) (710) for emergency situations.

• Interconnection Agreements and Cutover Plans: Non-incumbent contractors must submit Interconnection Agreements (IAs). An Initial Cutover Plan is required with the quote, and a Final Cutover Plan is due 10 working days after award.

• Safety, Health and Fire Protection: Follow local procedures and CFR 29, Part 1926.58.

• Manpower Reporting: Report all labor hours via the Contractor Manpower Reporting Application (eCMRA).

• Billing and Service Reporting: Establish a single Billing Telephone Number (BTN) or Account Telephone Number (ATN). Bill monthly through Wide Area Work Flow (WAWF). Provide Customer Service Records (CSR) upon request.

• Site Specific Requirements (Appendix 1): Includes DID Directory Numbers (20,000 total), SIP Trunks (2 provided, 200 concurrent calls each), and Public Listings (50).