Oracle Maintenance Support
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of the Army, specifically the US Army Contracting Command – Rock Island (ACC-RI), is conducting market research through a Sources Sought / Request for Information (RFI) for Oracle Maintenance Support. The government seeks to understand available support options, both from Oracle and independent third-party providers, for sustaining Previously Acquired Oracle Licenses (PALs) and to obtain a non-binding Rough Order of Magnitude (ROM) for these services. Responses are due by April 14, 2026, at 1500 Central Time.
Scope of Work
This RFI focuses on support and maintenance services for a range of Oracle products, including:
- Oracle Database Enterprise Edition (with Diagnostics, Tuning, Partitioning, Advanced Security packs)
- Weblogic Suite
- Oracle Database BI Server Edition
- Active Data Guard
- Business Intelligence Publisher/Processor & Named User Plus
- Oracle Programmer - Named User Perpetual & named user plus
- Internet Developer Suite
Support Services of Interest
The government is interested in comprehensive support services, which may include:
- Technical support for deployed environments
- Break/fix support and issue resolution
- Security, tax, and regulatory updates
- Operational guidance and workaround development
- 24x7 support for critical issues
- Customer support during normal business hours
Contract & Timeline
- Type: Sources Sought / Request for Information (RFI)
- Set-Aside: None specified (market research stage)
- Response Due: April 14, 2026, 1500 Central Time
- Published: April 9, 2026
Submission Details
Offerors are required to provide a non-binding, itemized, and unbundled Rough Order of Magnitude (ROM) for each listed product line. This pricing is solely for market research and cost analysis. Questions regarding this RFI should be submitted to Contract Specialist Mya Shatek (mya.a.shatek.civ@army.mil) or Contracting Officer Shelly Hitt (shelly.a.hitt.civ@army.mil).