Patient Point Or Equal Digital Signage
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The VA Northern California Health Care System is soliciting proposals for a Customizable Communication Platform (PatientPoint or Equal) involving digital signage installation and maintenance. This Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside opportunity aims to enhance patient communication across multiple facilities in Northern California. Offers are due by May 18, 2026, at 1500 PDT.
Purpose & Overview
This solicitation seeks a contractor to provide a state-of-the-art patient communication system, including the removal of existing equipment and the installation of new digital signage. The platform will deliver educational information, safety messages, and service-line promotions to patients in high-traffic areas such as lobbies and waiting rooms within the VA Northern California Health Care System.
Key Requirements & Deliverables
- System Provision: Installation, servicing, and ongoing maintenance of a patient communication system.
- Hardware: Approximately 60 commercial-grade, new screens (50-65 inches, 1920x1080 resolution) distributed across the Mather VAMC campus and various Community Based Outpatient Clinics (CBOCs) in Northern California and the East Bay.
- Branding & Content: System must feature VA's brand name and colors, with the ability to display customizable content per screen.
- Software: Provision of software for message management, installation on customer computers, support, maintenance, and training.
- Support: A dedicated customer service representative for content updates within 12 hours, and troubleshooting/repair of system issues within 3-5 business days.
- Installation: Professional installation, requiring coordination with the VANCHCS Public Affairs Officer and Information Specialist, adhering to dust/infection control measures.
- Connectivity: Vendor must provide stand-alone Wi-Fi or equivalent cellular service for system connectivity.
- Brand Name or Equal: The solution must be Brand Name or Equal To Choisys Technology/PatientPoint Solution.
Contract Details
- Type: Firm-Fixed-Price contract.
- Period of Performance: A base period from June 1, 2026, to May 31, 2027, with multiple option periods extending the potential contract duration up to May 31, 2031.
- Set-Aside: This is a total set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBs).
- NAICS Code: 541519 (Other Computer Related Services), with a size standard of 150 Employees.
Submission & Evaluation
- Offers Due: May 18, 2026, at 1500 PDT.
- Questions Due: May 12, 2026, at 1500 PDT.
- Submission Method: All responses and questions must be submitted via email to Victoria Torres at victoria.torres@va.gov.
- Quote Requirements: Quotes must include a technical description, delivery timeline, and pricing.
- Evaluation Factors: Proposals will be evaluated based on Technical capability, Delivery Time, and Price.
Eligibility
Offerors must be certified Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) and listed in the SBA certification database.