W--PERL VIRTUAL QUEUING SYSTEM

Amendment / Modification

This amendment makes the following changes to the solicitation:

• Provides answers to contractor questions.

• Extends the quote due date to 11:59 PM HT on March 22, 2026.

• The quote due date has been extended.

• The deadline for submitting quotes has been extended to March 22, 2026, at 11:59 PM HT.

• All other terms and conditions of the original solicitation remain unchanged.

• An active SAM.gov registration is required for contract award consideration. Contractors without an active registration at the time of quote submission will be considered unresponsive and will not be considered for award. Bidders are advised to validate their SAM.gov registration status prior to submission.

• Christie Tapp, Contract Specialist: 360-869-3670 / christine_tapp@nps.gov

• Lei Yang, Contracting Officer: 671-688-0187 / lei_yang@nps.gov

Questions & Answers / Clarifications

This document provides answers to vendor questions regarding the Performance Work Statement (PWS) for a virtual queuing system.

• Concurrent Users: The system should support approximately 20-25 concurrent Government staff users for queue management and operational oversight.
• Hardware Requirements: The site requires six (6) sign-in kiosks, at least two (2) digital display monitors for directions and "now serving" information, one (1) standby callback kiosk, and one (1) tablet for staff use. All kiosks and the staff tablet need to be durable and support daily operation from 7:30 AM to 3:45 PM.
• Connectivity: The Contractor is responsible for furnishing and managing all internet and network connectivity services, including upgrading and integrating with existing infrastructure.
• SMS Volume: The current system uses 1.2-1.3 million SMS segments annually for notifications (enrollment, callback, extensions, operational alerts). Approximately 50% of daily visitors use the standby system.
• International SMS: International SMS delivery is required.
• Peak Visitation: Peak visitation occurs between Christmas/New Year's and summer, with 5,000-8,000 visitors daily. Half use the virtual queuing system, with potential for hundreds waiting for hours due to a capacity of 4,060 visitors per day.
• Authentication: Contractor-managed authentication is acceptable.
• Reporting: Desired reports include visitor usage (daily, monthly, annual), average wait times, languages used, current queue status, and number of guests served.
• Operating Hours: The system must be available and supported from 7:00 AM to 3:45 PM HST, seven days a week.
• Digital Signage: Signage components should complement existing displays and be updatable.
• ADA Accessibility: The system must provide accessibility through special needs features and multiple language translations.
• Installation: Installation and integration are expected to take 10-14 business days, with at least two training sessions and two on-site integration days. NPS staff will assist with security and site access. Installation around peak hours is possible but flexible.

These clarifications provide specific details on user numbers, hardware, software functionality, operational requirements, and installation timelines, which bidders should consider when preparing their proposals.

Questions & Answers / Clarifications

This document provides answers to vendor questions regarding the virtual queuing system for visitor management.

• System Replacement Rationale: The transition to a new system is driven by the National Park Service (NPS) assuming responsibility for an existing service that has proven beneficial, not due to issues with the current contractor's performance.
• User and Kiosk Requirements: The system requires approximately six staff users for check-in/call-back. It necessitates six sign-in kiosks with tablets for virtual queue registration (using QR codes or manual entry) and at least one check-in kiosk for visitors who have been called back. Kiosks need protective cases and heavy-duty charging cables.
• Visitor Volume: Annual visitation is approximately 1.6 million, with monthly averages around 134,000 and weekly averages near 31,000. Approximately 50% of visitors utilize the standby queue.
• SMS Usage: The current system uses approximately 1.2–1.3 million SMS segments annually for visitor notifications.
• Reporting Needs: The government requires reporting on visitor numbers (daily, monthly, annual), average wait times, languages used, current queue status, and total visitors served.
• Hardware and Connectivity: The system will include Wi-Fi hotspots. While iPads are mentioned, they will be used in covered areas and secured overnight. The contractor is responsible for installation, maintenance, and replacement of all hardware and software. The government may designate some items as Government-Furnished Equipment (GFE) post-proposal review.
• Physical Layout: Specific quantities for hardware are detailed, including touchscreen check-in kiosks (2+), QR code scanning kiosks (6), staff mini tablets (2+), digital signage media players (1+), LCD monitors (2-3), kiosk stands (7+), and HDMI cables/surge protectors (9+).
• Monitor Specifications: Desired LCD monitors are 36–43 inches. New mounting locations may be required.

These clarifications provide specific details on system functionality, hardware requirements, user volume, and operational needs, which bidders should incorporate into their proposals. The government will consider GFE designation after proposal submission.

Amendment / Modification

This amendment (Amendment 0001) to Solicitation 140P8226Q0004, dated 02/17/2026, serves to correct information previously provided in the continuation sheet. It is issued as a Request for Quotation (RFQ).

• The document indicates that it corrects information previously provided in the continuation sheet.

• The amendment does not appear to change the quote due date or submission instructions, which remain 11:59 P.M. HT on March 19, 2026, via email to Lei Yang at Lei_Yang@nps.gov.

• Questions/RFIs are due by 12:00 P.M. HT on March 2, 2026, to Lei Yang at Lei_Yang@nps.gov.

• Site visit RSVPs are also due by 12:00 P.M. HT on March 2, 2026, to Lei Yang at Lei_Yang@nps.gov.

• An active SAM.gov registration is required at the time of quote submission for consideration.

Form / Attachment / Pricing Sheet

This document is a Price Schedule template that bidders must complete to submit their proposed costs for the Virtual Queuing for Visitor Standby services at the Pearl Harbor Visitor Center (PHVC).

• The schedule is structured with a Base Year (CLIN 00010) and four Option Years (CLINs 00020-00050).
• Base Year (CLIN 00010) includes line items for Installation & Training, Virtual Queue Management Suite (Hardware & Software), and Texting Service, all as 'LOT' units.
• Option Years I-IV (CLINs 00020-00050) each include line items for Virtual Queue Management Suite (Hardware & Software), iPad/tablet Replacement (2 EA), and Texting Service.
• Bidders are required to fill in Unit Price and Extended Total for each line item.
• A 'TOTAL EVALUATED PRICE' field is provided at the end.

This attachment is essential for proposal preparation, as it dictates the format and specific line items for which pricing must be provided. Bidders must accurately complete this schedule to ensure their financial proposal is compliant and can be evaluated.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial services, issued as a Request for Quotation (RFQ) under Solicitation Number 140P8226Q0004. The government is procuring shuttle transportation services for visitors and staff between various locations related to the Pearl Harbor Visitor Center. The acquisition is a Total Small Business Set-Aside.

• Furnish labor, supervision, management, dispatch, vehicles (including back-up), maintenance, insurance, fuel, equipment, safety measures, and administrative support.

• Provide safe, reliable, and on-time shuttle transportation.

• Services are required between the Pearl Harbor Visitor Center (PHVC), Ford Island, the USS Utah Memorial, and the USS Oklahoma Memorial.

• The anticipated start date is on or before June 1, 2026.

• The contract type is not specified, but the government intends to award a Purchase Order or establish multiple-award Blanket Purchase Agreements.

• Quoted pricing shall be held valid for not less than 60 days.

• Quotes must be submitted electronically by 11:59 P.M. HT on March 19, 2026, to Lei_Yang@nps.gov.

• Questions/RFIs are due by 12:00 P.M. HT on March 2, 2026, to Lei_Yang@nps.gov.

• A site visit can be arranged upon request by emailing Lei_Yang@nps.gov by March 2, 2026.

• Offers will be evaluated based on Price, Technical, and Past Performance.

• The evaluation process is described in FAR 13.106-2(b)(4)(i) and/or (ii).

• This acquisition is a Total Small Business Set-Aside.

• An active SAM.gov registration is required at the time of quote submission and to be considered for award.

• The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular Number: 2025-06, Effective Date: 10/01/2025.

• Offerors must complete the attached Price Schedule and SF 1449.

• A technical proposal describing the commercially available virtual standby queuing system is required, addressing system architecture, enrollment methods, queue management, notification capabilities, accessibility, support, and hardware.

• Commercial product literature is also required.

• Offerors must describe their implementation and support approach and indicate whether they intend to self-perform or subcontract.

• Past performance information (at least three recent and relevant contracts) is required.

• The North American Industry Classification Standard (NAICS) code is 518210, with a size standard of $40.

Performance Work Statement (PWS)

The objective of this contract is to implement and maintain a commercial, off-the-shelf (COTS) virtual standby queuing system for the National Park Service – Pearl Harbor National Memorial. The system aims to reduce visitor wait times for the USS Arizona Memorial boat, improve safety by minimizing exposure to heat, and enhance the overall visitor experience.

The contractor shall provide a fully functional, end-to-end virtual standby queuing system. This includes:

• Software: Commercial, off-the-shelf (COTS) software with administrator dashboard, attendant web application, visitor mobile web application, check-in kiosk, SMS notifications (multi-language and international support), ADA compliance, alert posting capabilities, and digital signage.

• Hardware: Provisioning and maintenance of touchscreen kiosks, QR code scanners, mini tablets for staff, digital signage players, LCD monitors, and associated stands and cables.

• Services: Installation, configuration, system integration, testing, training for NPS staff, ongoing customer and technical support during operating hours (7:00 a.m. – 5:00 p.m. HST), preventive maintenance, repairs, replacements, and software updates.

• The system must be ADA-compliant and support multi-language functionality.

• NPS shall have access to the reservation messaging system for visitor notifications.

• Hardware must be maintained in good working order and replaced/repaired as necessary.

• Software updates and enhancements should be applied consistent with commercial standards.

• Contingency or failover capabilities should be maintained to minimize service interruption.

• Base Period: Beginning on or before April 1, 2026.

• Option Periods: Four one-year periods from April 2027 through March 2031.

• Place of Performance: Pearl Harbor National Memorial, Oahu, Hawaii.

• The contractor shall obtain and maintain all necessary permits and licenses.

• A pre-performance meeting with the Contracting Officer (CO) and Contracting Officer’s Representative (COR) is required.

• The contractor must maintain a quality control program consistent with standard commercial practices.

• The Government will receive the same warranty and service remedies provided to the contractor’s most favored commercial customers.

• Installation and training schedules must be coordinated with the COR to minimize operational disruption.

• Payments are generally made after work is complete for one-time services, or at varying frequencies for recurring services, based on contract terms and submission via IPP.