R615--Beneficiary Locator and Outreach Services VBA Philadelphia - Insurances Services
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA) Veterans Benefits Administration (VBA) has issued a Request for Information (RFI) for Beneficiary Locator and Outreach Services. The VA Insurance Service and Operations Center (INS) requires assistance in locating difficult-to-find beneficiaries and establishing contact to facilitate the completion of life insurance claims. This RFI aims to gather data on vendor capabilities, methodologies, technologies, and cost metrics. Responses are due April 30, 2026.
Purpose
This RFI seeks to:
- Gain insight into current industry capabilities and best practices for beneficiary locator and outreach services.
- Understand cost structures and pricing models for such services.
- Assess potential vendors' abilities to meet requirements stipulated in the accompanying Performance Work Statement (PWS).
Scope of Information Sought
Vendors are requested to provide information on their capabilities to support the following areas:
- Electronic address search
- Genealogical research
- Encrypted file transfer solutions
- Claims outreach mailings
- Return mail processing for returned outreach letters
Information Requested from Vendors
Responses should include details on:
- Company Information: Name, contact information, point of contact, and company overview.
- Service & Technology Capabilities: Description of specific services aligned with PWS tasks, processes for locating beneficiaries, types of technologies used (e.g., CLEAR, Enformion), reporting capabilities, sample case studies, and experience with VA or similar government agencies.
- Cost Structure: Pricing models (e.g., per transaction, subscription, tiered), estimated cost metrics for complex genealogical research, and factors influencing cost variability.
- Compliance and Security: Approach to ensuring compliance with VA, federal, and industry standards, and data protection/privacy measures.
- Key Personnel: Qualifications and labor categories of key team members.
Submission Guidelines
Responses must be in Microsoft Word or compatible format, not exceeding 20 pages plus a cover page. Font type shall be Times New Roman 12pt (10pt for tables). The email subject line must be "RFI Response: Beneficiary Locator Service".
Key Documents
The RFI references a Performance Work Statement (PWS) which details the scope of work, including specific services, case tiers (Tier 1: 6-12 months, Tier 2: 1-2 years, Tier 3: 2+ years since death), performance standards (e.g., 90% success rate for Tiers 1 & 2, 70% for Tier 3), and special requirements like security and project management. An Appendix C (VA6500.6) outlines mandatory information and information system security/privacy language for VA contracts.
Disclaimer
This RFI is for informational and planning purposes only and does not constitute a solicitation. Responses will not obligate the Department of Veterans Affairs to any contractual action, and all submitted information will remain confidential.
Contract & Timeline
- Type: Request for Information (RFI) / Presolicitation
- Response Due: April 30, 2026, 7:00 PM ET
- Published: April 28, 2026, 7:09 PM ET
- Set-Aside: None specified