Renewal of Maintenance on KioWare
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Social Security Administration (SSA), specifically the OFC OF ACQUISITION GRANTS, has issued a Solicitation for the renewal of maintenance on KioWare software. This software is critical for supporting the Visitor Intake Process Rewrite (VIPR) kiosk project used by visitors to all SSA field offices. The agency utilizes KioWare to provide a secure, kiosk shell running on virtual machines with a centralized management infrastructure for monitoring and control. Responses are due by June 9, 2026.
Scope of Work
- Software Maintenance: Renewal of maintenance services for KioWare software.
- System Support: KioWare supports the VIPR kiosk project, which is utilized by visitors across all SSA field offices.
- Technical Functionality: Provides a secure kiosk shell on virtual machines, integrated with a centralized management infrastructure.
- Management Capabilities: Enables monitoring, control, and data provision for the VIPR kiosks.
- Future Requirement: This software is anticipated to be required for the foreseeable future.
Contract & Timeline
- Type: Solicitation
- Product Service Code: 7A21 (Business Application Off The Shelf Software Delivered By Perpetual License)
- Set-Aside: None specified
- Response Due: June 9, 2026, 6:00 PM EDT
- Published: June 3, 2026, 7:48 PM EDT
Evaluation
Specific evaluation criteria are not detailed in the provided information.
Additional Notes
For further information or to respond, contact MCGRATH, KEELIN at KEELIN.MCGRATH@SSA.GOV. Additional details may be available via the provided FedConnect link.