(Amdt No. 0002) SB Solicitation: Firm Fixed-Price, Non-Personal Service Type, Commercial Item Purchase to provide IT Support Services for the Great Plains Area Office, Office of Information Technology, Aberdeen, SD.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items to procure IT Support Services for the Great Plains Area Office, Office of Information Technology, Aberdeen, South Dakota. The Indian Health Service (IHS) intends to award a Firm-Fixed Price, Non-Personal Service Type contract.

• IT Support Services for the Great Plains Area Office, Office of Information Technology.

• Services include Enterprise Cisco UC/Collaboration and RPMS/EHR Systems Support.

• Specific tasks include unified communications engineering, system administration, maintenance, troubleshooting, modernization, and Tier 2/Tier 3 support for Cisco collaboration ecosystem and RPMS/EHR platforms.

• Migration of Billings into the GPA Calling Cluster.

• Support for nineteen facilities, including four 24/7 hospitals.

• Services will be provided primarily remotely, with potential for on-site work when authorized.

• All equipment and parts must be new, accompanied by OEM warranty, and free from gray market or counterfeit issues.

• Solutions must comply with IPv6 standards.

• Contract Type: Firm-Fixed Price, Non-Personal Service Type, Commercial Item Purchase.

• Period of Performance: One (1) year from the date of award, plus four (4) one-year option periods.

• Estimated Value: Not explicitly stated, but pricing is requested for Base Year and four Option Years.

• Submission Deadline: April 28, 2026, at 12:00 pm CDT.

• Submission Format: Quotes on company letterhead, signed and dated, including specific information such as technical description, warranty terms, pricing, representations and certifications from SAM.gov, and acknowledgment of amendments.

• Evaluation Basis: Lowest Price Technically Acceptable (LPTA).

• Evaluation Factors: Past Performance, Problem and Approach, Management, and Price.

• Proposals must meet all technical requirements and comply with terms and conditions.

• Award will be made to the lowest-priced proposal that meets acceptability standards for non-price factors.

• The Government intends to award without discussions.

• Set Aside: 100% Small Business (SB).

• NAICS Code: 541519 (Information Technology Value Added Resellers).

• Small Business Standard: 150 employees.

• Offerors must be registered in the System for Award Management (SAM.gov) and have a UEI number & TIN.

• No contract award will be made to vendors on the OIG Exclusions List.

• Quotes must be all-inclusive of all costs.

• Questions regarding the solicitation must be submitted by email no later than April 13, 2026, 12:00 p.m. CDT.

• Invoices must be submitted through the Invoice Processing Platform (IPP).

• Indian Preference clauses are included, requiring preference for Indian employment and subcontracting opportunities.

Amendment / Modification

This amendment makes the following changes to the solicitation:

• NAICS Code Revision: The NAICS code is revised from 541519 (Other Computer Related Services) to 541519 (Information Technology Value Added Resellers).
• Solicitation Closing Date Extension: The closing date for the solicitation has been extended to Tuesday, April 28, 2026, at 12:00 p.m. CDT.

• Item 14, "Description of Amendment/Modification", is updated to reflect the changes.

• The deadline for submitting offers has been extended to April 28, 2026.

• Bidders should ensure their offers align with the revised NAICS code.

Amendment / Modification

This amendment (No. 0001) to RFP 75H70626R00012 provides responses to vendor questions. The solicitation due date remains unchanged: Friday, April 17, 2026, at 12:00 p.m. CDT.

This amendment primarily addresses vendor questions, with no specific sections of the original solicitation being directly modified or replaced in this issuance.

Proposal deadlines and submission requirements remain unchanged. The amendment clarifies aspects of the solicitation in response to vendor inquiries.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items, constituting the only solicitation. The Indian Health Service (IHS) Great Plains Area intends to award a Firm-Fixed Price, Non-Personal Service Type contract for IT Support Services for the Great Plains Area Office in Aberdeen, South Dakota.

The core requirement is to provide IT Support Services, encompassing both Enterprise Cisco Unified Communications (UC) and Collaboration Support, and Resource Patient Management System (RPMS) Systems Support. This includes:

• Unified communications engineering, system administration, maintenance, troubleshooting, modernization, and Tier 2/Tier 3 support for Cisco UC/Collaboration systems.

• RPMS/EHR systems support for clinical operations.

• Migration of specific sites and users into the GPA Calling Cluster.

• Support for approximately 400-600 RPMS tickets per year.

• Ensuring 99% system uptime for RPMS.

• Providing new equipment and parts, with OEM warranties.

• All IT systems must operate in a pure IPv6 network environment.

• Contract Type: Firm-Fixed Price, Non-Personal Service Type, Commercial Item Purchase.

• Period of Performance: One year from the date of award, with four one-year option periods.

• Estimated Value: Not explicitly stated, but pricing is requested for Base Year and four Option Years.

• Submission Deadline: April 17, 2026, at 12:00 pm CDT.

• Submission Method: Email to david.jones@ihs.gov.

• Evaluation Basis: Lowest Price Technically Acceptable (LPTA).

• Evaluation Factors:

  • Technical Factor 1: Past Performance (evaluated based on recent and relevant CPARs).
  • Technical Factor 2: Problem and Approach (explanation of how requirements will be met).
  • Technical Factor 3: Management (explanation of management capabilities).
  • Factor 4: Price.

• Award Intent: To award without discussions; proposals must be the best offer.

• This RFQ is issued as "100% Small Business (SB)".

• NAICS Code: 541519 (Other Computer Related Services).

• Small Business Standard: $34.0.

• Contractors must be registered in the System for Award Management (SAM.gov).

• No contract award will be made to vendors on the OIG Exclusions List.

• Quoted unit pricing must be all-inclusive.

• Offerors must complete the SF 1449 (11/2021).

• Electronic invoicing via the Invoice Processing Platform (IPP) is required.

• Specific clauses regarding Indian Preference, Pro-Children Act, Crime Control Act, and Non-Discrimination are incorporated.

Statement of Work (SOW)

To provide comprehensive IT support services for the Indian Health Service (IHS) Great Plains Area (GPA), encompassing both Enterprise Cisco Unified Communications (UC) and Collaboration Support, and Resource Patient Management System (RPMS) Systems Support. The goal is to ensure reliable and efficient health information systems, modernize IT infrastructure, and improve access to care.

• Enterprise Cisco UC and Collaboration Systems: Support includes voice, video, telehealth, conferencing, and communication. Specific tasks involve engineering services for migrating Billings into the GPA Calling Cluster, and managing Cisco UC operations, including troubleshooting, system administration, maintenance, and modernization.

• RPMS/EHR Systems: Support covers clinical operations at nineteen facilities, including four 24/7 hospitals. This includes maintaining continuous RPMS/EHR operations, providing Tier 2 support, coordinating Tier 3 escalations, restarting services, disaster recovery, beta testing, patch installation, and server maintenance.

• Period of Performance: One (1) year base period with four (4) one-year option periods.

• Place of Performance: Primarily remote support using IHS-approved secure connectivity. On-site work requires written authorization from the COR. Support may involve phone or VPN access, with all travel requiring pre-approval.

• Maintain 99% system uptime for RPMS systems.

• Ensure all RPMS systems follow standard configuration guidelines.

• Provide proactive monitoring to detect potential issues early.

• Deliver monthly performance and activity reports, quarterly optimization reports, and updated documentation after major changes.

• Security: All personnel must pass background checks and comply with IHS/HHS security requirements, safeguarding PII and PHI.

• Personnel Qualifications: Requires senior-level Tier 3 Cisco UC engineers and 4-5 experienced RPMS/IRIS personnel, coordinated by a Project Manager. All staff must hold required IHS credentials.

• Accessibility: Services must conform to 36 CFR Part 1194 accessibility standards.

• Government-Furnished Resources: IHS will provide system access, administrative permissions, documentation, network diagrams, and maintenance coordination.