SB Solicitation: Firm Fixed-Price, Non-Personal Service Type, Commercial Item Purchase to provide IT Support Services for the Great Plains Area Office, Office of Information Technology, Aberdeen, South Dakota.
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Indian Health Service (IHS) Great Plains Area Office is soliciting proposals for Firm Fixed-Price, Non-Personal IT Support Services in Aberdeen, South Dakota. This 100% Small Business Set-Aside opportunity aims to secure comprehensive IT support for Enterprise Cisco Unified Communications (UC) and Collaboration systems, as well as Resource Patient Management System (RPMS) operations. Proposals are due April 17, 2026, at 12:00 pm CDT.
Scope of Work
The required IT Support Services encompass two main areas:
- Enterprise Cisco UC and Collaboration Support: This includes engineering, system administration, maintenance, troubleshooting, modernization, and Tier 2/Tier 3 support for Cisco UC/Collaboration systems. Key tasks involve migrating specific sites and users into the GPA Calling Cluster.
- Resource Patient Management System (RPMS) Systems Support: This covers clinical operations at nineteen facilities, including four 24/7 hospitals. Services include maintaining continuous RPMS/EHR operations, providing Tier 2 support, coordinating Tier 3 escalations, service restarts, disaster recovery, beta testing, patch installation, and server maintenance. The contractor must ensure 99% system uptime for RPMS and handle approximately 400-600 RPMS tickets annually.
All new IT systems (hardware and software) must operate in a pure IPv6 network environment, complying with NIST USGv6 Program standards. Only new equipment and parts with OEM warranties are permitted.
Contract Details
- Contract Type: Firm-Fixed Price, Non-Personal Service Type, Commercial Item Purchase.
- Period of Performance: One base year plus four one-year option periods.
- Set-Aside: 100% Small Business (SB).
- NAICS Code: 541519 (Other Computer Related Services), with a small business standard of $34.0 million.
Submission & Evaluation
- Submission Deadline: April 17, 2026, at 12:00 pm CDT.
- Submission Method: Electronically via email to david.jones@ihs.gov. Quotes must be on company letterhead, signed, dated, and include the solicitation number, company details, technical description, price, and a completed SF 1449.
- Evaluation Basis: Lowest Price Technically Acceptable (LPTA). The Government intends to award without discussions, so initial proposals should be the best offer.
- Evaluation Factors:
- Technical Factor 1: Past Performance: Evaluated based on recent (within 24 months) and relevant (Services business sector) CPARs from official US Government sources. Unsatisfactory or multiple marginal ratings will result in an "UNACCEPTABLE" rating. Unknown past performance is considered "acceptable."
- Technical Factor 2: Problem and Approach: Offerors must provide an explanation demonstrating how they will meet requirements for Performance-Based Service Delivery Summary, Completion of patient record, Prompt and continuous coverage, and Credentialing.
- Technical Factor 3: Management: Offerors must explain their management capabilities and responsibilities for Tour of Duty/Schedule, Description of Services, Contractor Responsibility, and Personnel Requirements.
- Factor 4: Price: Evaluation of the total proposed price (Base Year + all option years) for fairness and reasonableness. Unreasonably high or low prices may indicate a lack of understanding and lead to an "UNACCEPTABLE" rating.
Additional Notes
Offerors must be registered in SAM.gov with a UEI number and TIN. Electronic invoicing through the Invoice Processing Platform (IPP) is required. Questions must be submitted in writing by email no later than April 13, 2026, 12:00 p.m. CDT. Proposals must be firm until September 30, 2026.