Service Contract: Maintenance and support for government owned Hamamatsu Nanozoomer S60 S/N, 000453
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The National Institutes of Health (NIH), under the Department of Health and Human Services, is seeking a contractor to provide maintenance and support services for a government-owned Hamamatsu Nanozoomer S60 brightfield scanner (Serial # 000453). This presolicitation aims to secure a service protection plan ensuring continuous operational readiness at the Molecular Pathology Unit in Maryland. Responses are due by June 22, 2026.
Scope of Work
The contractor shall provide all labor, materials, and equipment for comprehensive maintenance, including preventive maintenance and timely repairs. Services require technically qualified, factory-trained Hamamatsu technicians with in-depth knowledge of the instrument's mechanical and proprietary software aspects, including full access rights to the operating software. All services, including travel, labor, and replacement parts (excluding consumables), must be performed on-site in accordance with the manufacturer's standard commercial practices.
Key Requirements & Performance Standards
- Preventive Maintenance: One planned preventive maintenance per contract period, including thorough cleaning, calibration, inspection, and testing, performed by factory-trained personnel.
- Emergency Service: On-site emergency repair service with a one-hour initial response and four-hour on-site response by a qualified factory-trained representative during normal working hours (M-F, excluding Federal Holidays).
- Replacement Parts: All required replacement parts (excluding consumables) to be furnished at no additional cost, new to original specifications, with earliest next-day delivery.
- Software Updates/Service: Provision of software service and updates per manufacturer's procedures, including telephone access for technical support and troubleshooting. Advance government approval is required for all software updates.
- Technical Support: Unlimited clinical technical telephone support (24/7) for troubleshooting and clinical application support (M-F, 8 am-9 pm, excluding Federal holidays).
Contract & Timeline
- Type: Presolicitation
- Set-Aside: None specified
- Response Due: June 22, 2026, 1:00 PM EDT
- Published: June 11, 2026
Place of Performance
Molecular Pathology Unit, Maryland (MD 20892), United States.
Contact Information
Primary Point of Contact: John Burton (burtonjo@mail.nih.gov)