V225--Special Needs Ground Transportation
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), Network Contracting Office 21, is soliciting quotes for Special Needs Ground Transportation services, specifically Nonemergent Wheelchair and Gurney Transportation, for the VA Palo Alto Health Care System and its Community-Based Outpatient Clinics in Palo Alto, CA. This is a 100% Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside. Quotes are due by March 27, 2026, at 11:00 AM PDT.
Scope of Work
The contractor will provide comprehensive 24/7 nonemergent wheelchair and gurney transportation services, including weekends and holidays. This involves supplying all necessary vehicles, personnel, management, supplies, and equipment. Key requirements include:
- Transport of miscellaneous items with patients (luggage, medical records, medication).
- Ensuring personnel are courteous, professional, and meet qualifications (valid driver's licenses, background investigations).
- Vehicles must comply with all federal, state, and local regulations and safety standards.
- Utilization of the VetRide Vendor Portal or VA-Approved Transportation Software for trip requests and claims.
- Adherence to VA information security and privacy requirements, including data protection.
- Capability for COVID-19 positive patient transport with specific protocols and PPE.
Contract Details
- Type: Firm-Fixed-Price, Indefinite Quantity.
- Period of Performance: A base period from April 15, 2026, to April 14, 2027, with potential option years.
- Estimated Value: Maximum contract value is $9,000,000.00 over its life, with a minimum guarantee of at least $2,000.00 at award.
- Set-Aside: This acquisition is a 100% Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside. Offerors must be verified and registered as an SDVOSB at the time of quote submission and maintain this status through award and performance.
Submission & Evaluation
- Quotes Due: March 27, 2026, at 11:00 AM PDT.
- Submission Method: Quotes must be emailed to jill.williams@va.gov as a single PDF document.
- Required Sections: The PDF must clearly include sections for Technical Capability, Past Performance, and Price.
- Evaluation Factors: Proposals will be evaluated based on Technical Approach, Past Performance, and Price. Technical Capability will be rated Acceptable/Unacceptable, focusing on the Performance Plan and Vehicle/Equipment resources. Past Performance will assess recent (within 5 years) and relevant work.
Important Notes
- Amendment 0001 provided answers to questions; the quote due date remains unchanged.
- A Past Performance Questionnaire is provided, outlining the type of information the government will seek from references. Bidders should review this to prepare.
- Wage Determination 2015-5641 Revision 29 (dated December 3, 2025) applies, detailing minimum wage rates and fringe benefits for Santa Clara County, CA.
- A Business Associate Agreement (BAA) will be required due to access to Protected Health Information (PHI).
- The Product Service Code is V225 (Ambulance Service) and the NAICS Code is 485991.