7 Separate Sites Phone Services

Questions & Answers / Clarifications

This document provides clarifications and answers to vendor questions regarding the "NCTAMS LANT N0018926RL014" opportunity, which concerns the replacement of existing Time-Division Multiplexing (TDM) commercial telephony services with an integrated voice services solution.

• Integrated Voice Services Scope: The term "integrated voice services" refers to a complete, end-to-end, self-contained voice solution, not broader UCaaS platforms or CRM integration.

• Contractor Facilities: The solution will be provided and managed from the contractor's own facilities, not on-premise by the government.

• Location Details: Specific building and room-level details for all 20,000 endpoints are not feasible to provide prior to award. Offerors should base proposals on PWS information; detailed site information will be provided post-award.

• Internet Connectivity: The solution must operate on an independent, vendor-owned and maintained distribution network. The government will not provide commercial Internet or NIPRNET access.

• Direct Inward/Outward Dialing: The omission of DID and DOD in the PWS was unintentional; these are fundamental requirements and an updated PWS will be provided.

• Inside Plant (ISP) Cabling: The contractor is required to utilize existing ISP cabling where available and suitable. Detailed building-level records are not available prior to award; the contractor will assess and use existing ISP during site surveys.

• End-User Instruments: The government does not centrally provide replacement instruments; commands purchase their own. The contractor's solution must support a variety of standard endpoint types.

• Transition Interoperability: Temporary interoperability between legacy TDM systems and the new VoIP platform is required during the transition phase to ensure continuous service.

• Cloud-Based Systems: A cloud-based system is defined by NIST. If a solution utilizes multi-tenant commercial cloud infrastructure for core call control, it must meet FedRAMP requirements.

• Site Survey Report: A previously procured site survey report will not be provided as part of this solicitation but may be considered post-award.

• An updated PWS will be provided to reflect the inclusion of Direct Inward Dialing (DID) and Direct Outward Dialing (DOD).

• Offerors must propose a solution that operates on a vendor-owned and maintained network and accounts for the variety of existing end-user instruments.

• Security authorization requirements remain in effect for any proposed cloud-based solution.

Amendment / Modification

This amendment (0002) to the solicitation N0018926RL014 makes the following changes:

• Questions Due Date: Extended from April 29, 2026, 1300 to May 5, 2026, 1000.

• Proposal Due Date: Changed from May 18, 2026, 1000 am to May 25, 2026, 1000 am EDT.

• PWS Update: Section 3.02 of the Performance Work Statement (PWS) has been updated to reflect the most recent guidance for FedRAMP20x.

• Questions due date

• Proposal due date

• PWS Section 3.02

• The deadline for submitting questions has been extended.

• The deadline for submitting proposals has been extended.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for the development and sustainment of a comprehensive commercial telephone contract to provide integrated voice services via Central Office based, dial tone facilities to defense activities within the NCTAMS LANT Area of Operations (AOR).

• The primary goal is the complete replacement of existing Time-Division Multiplexing (TDM) commercial telephony services with an Internet Protocol (IP) based solution, preferably Voice over IP (VoIP).

• Alternative or hybrid technological solutions (e.g., RF, cellular, satellite, secure wireless) will be considered if justified and capable of seamless integration.

• The solution must support approximately 19,773 endpoints across multiple locations.

• Locations and Endpoint Counts:

  • NAS Key West: 1,113 endpoints
  • NAVSTA Great Lakes: 2,300 endpoints
  • NAVSTA Norfolk: 10,560 endpoints
  • JEB Little Creek: 4,100 endpoints
  • NSA Mechanicsburg: 425 endpoints
  • NSA Philadelphia: 350 endpoints
  • PNYA: 925 endpoints

• Core Features (across most locations): Local/Long-Distance Dialing, Voicemail, Caller ID, E911, Call Waiting, Call Hold, Call Forwarding (Busy Line, Don't Answer, Variable), Call Transfer, Three-Way Calling, Direct Inward Dialing, Direct Outward Dialing.

• Specific Features: NAS Key West requires support for Primary and Secondary Crash Alarm Systems, providing instant, simultaneous, non-blocking voice conferencing with priority override.

• FedRAMP Requirements: Cloud-based solutions must have a DoW Moderate Impact FedRAMP Authorization to Operate (ATO) and comply with the FedRAMP 20x framework and DoD Cloud Computing Security Requirements Guide (CC SRG).

• System Compatibility: Must be compatible and interoperable with the current Information Systems Platform (ISP) infrastructure and end-user devices. Must support DoW-specific features like ACD, UCD, Call Trace, Pre-Set Conference, call forwarding, and voice mail.

• End-User Instruments: Must support continued use of existing endpoint types including digital and IP phones, VTC systems, STE, VoSIP devices, TSG-6 approved phones, and voice mail systems.

• Auxiliary Systems: Must interoperate with Enhanced 911 (E-911), Primary Crash Net (PCN), and Secondary Crash Net (SCN). Compliance with NG911 and 988 services is mandatory.

• NG911 Integration: Must enable advanced emergency communications features including text-to-911, multimedia messaging, and real-time data sharing, integrating with existing 911 and E911 services.

• Service Availability: Minimum service availability of 99.9% per calendar month, excluding government-approved maintenance windows.

• Ordering Period 1: 01 February 2027 - 31 January 2028

• Ordering Period 2: 01 February 2028 - 31 January 2029

• Ordering Period 3: 01 February 2029 - 31 January 2030

• Ordering Period 4: 01 February 2030 - 31 January 2031

• Ordering Period 5: 01 February 2031 - 31 January 2032

• FAR clause 52.217-8 Ordering Period: 01 February 2032 - 31 July 2032

• Security: Compliance with Homeland Security Presidential Directive (HSPD)-12 is required. Contractor employees may require DBIDs, background investigations (NACLC, SSBI), and access to IT systems, necessitating specific security protocols and documentation (e.g., SAAR-N form, annual IA training).

• Billing/Invoicing: Monthly invoices must be submitted via WAWF, detailing all charges, credits, and debits. A monthly detailed invoice report (PDF and Excel) is required. Charges must reflect the current month of service. Federal, State, and Local Government Taxes, Fees, Surcharges, and Tariffs must be accounted for and substantiated.

• Contractor Security Representative: Must be designated within three workdays of award.

Amendment / Modification

This amendment modifies the solicitation N0018926RL014 dated 23 Apr 2026.

• New Clause Added: FAR Clause 52.222-90, "Addressing DEI Discrimination by Federal Contractors" (Deviation 2026-00038), has been added.

• Clause Modified: FAR Clause 52.244-6, "Subcontracts for Commercial Products and Commercial Services" (Deviation 2026-00038), has been modified.

• Date Change: The effective date for the modification of FAR Clause 52.244-6 has been changed from Feb 2026 to Apr 2026.

• Contract Clauses

• Additional Information/Notes

This amendment incorporates new and modified FAR clauses. Bidders should review these changes to understand their impact on the solicitation and their potential proposals. The effective date for one clause has been updated.

Solicitation / RFP / RFQ

This solicitation seeks proposals for Integrated, Switched Voice and Data Telecommunications Services across multiple Navy installations. The government intends to award up to seven Indefinite-Delivery, Indefinite-Quantity (IDIQ) Contracts with Firm Fixed-Price (FFP) provisions.

• Provision of integrated, switched voice and data telecommunications services.

• Services are required at various Navy locations including NAS Key West, NAVSTA Great Lakes, NAVSTA Norfolk, JEB Little Creek, NSA Mechanicsburg, NSA Philadelphia, and PNYA.

• The Performance Work Statement (PWS) details specific requirements for each location.

• Contract Type: Indefinite-Delivery, Indefinite-Quantity (IDIQ) with Firm Fixed-Price (FFP) provisions.

• Period of Performance: The overall contract period is from February 1, 2027, to July 31, 2032, including potential option periods.

• Ordering Period: February 1, 2027, to January 31, 2032.

• Option to Extend Services: FAR 52.217-8 allows for an extension of up to six months.

• Proposal Submission Deadline: May 18, 2026, 10:00 AM Local Time.

• Proposals must be submitted electronically.

• Evaluation Criteria: Award will be made to the responsible offeror whose proposal represents the best value, considering Technical Approach, Past Performance, Small Business Participation Plan, and Price. Technical and Past Performance are significantly more important than Price.

• Key Deadlines: Questions are due by April 29, 2026.

• The acquisition is currently UNRESTRICTED.

• NAICS Code: 517111 (Fiber Optic Network Construction) with a size standard of 1,500 employees.

• Small business concerns are encouraged to participate.

• Offerors may be chosen for multiple service locations if determined to be the best value for each location.

• Proposals must be submitted in five volumes: Technical Approach, Past Performance, Small Business Participation Plan, Price Proposal, and Small Business Subcontracting Plan (for other than small businesses).

• Specific page limitations apply to non-price volumes.

Form / Attachment / Pricing Sheet

This document is a "Past Performance Report Form" intended for use by the U.S. Naval Supply System (NAVSUP) Fleet Logistics Center Norfolk (FLCN). It is used to evaluate a contractor's past performance on previous contracts and efforts, which relates to their probability of successfully accomplishing work required for an upcoming solicitation.

The form requests detailed information about the contractor's performance, including:

• Company information (Name, POC, Email, Contract/PO Number, Amount, Type, Period of Performance, Business Address, Phone Number).
• Specific performance areas such as:
  • Quality (Recruiting, Retention, Meeting Contract Requirements, Customer Satisfaction, Rework/Deficiency Reports, Innovative Applications).
  • Timeliness (Meeting Performance Schedules, Timeliness of Submissions/Invoicing).
  • Responsiveness (Responding to Customer Concerns, Problem Isolation/Resolution, Cost Control).
• Additional Observations/Information (Strengths/Weaknesses, Satisfaction with Award, Similar Contracted Efforts, Recommendations for Other Contacts).

While this form is completed by the Government to evaluate past performance, bidders should be aware that their past performance on previous contracts will be assessed using this type of report. Understanding the criteria evaluated can help bidders prepare to provide relevant past performance information or to understand how their past performance might be perceived by the Government during the evaluation process for this solicitation.

Form / Attachment / Pricing Sheet

This document is a "Contractor Discrepancy Report" form. It is used to formally document and track discrepancies identified within a contract or task order. It serves as a record for communication between the government (COR - Contracting Officer's Representative) and the contractor regarding issues that need resolution.

• Contract Information: Fields for Contract Number and Task Order Number.
• Parties Involved: Fields for "TO" (Contractor's name and address) and "FROM" (Facility Name and address, including COR).
• Discrepancy Details: A section to describe the discrepancy, including any relevant references.
• Signatures and Dates: Sections for the COR's signature, contractor's representative's signature, and the Contracting Officer's signature, along with corresponding dates.
• Contractor Response: A section for the contractor to provide their response regarding the cause of the discrepancy and the corrective action taken.
• Government Comment: A section for government comments on the contractor's response.

While this is a form, it indicates a process for managing issues that may arise during contract performance. Bidders should be aware that such forms are used for formal communication and resolution of problems. If this form is attached to a solicitation, it might be an example of a required reporting document or a form to be used in the future for contract administration.

Statement of Work (SOW) / Performance Work Statement (PWS)

To ensure the Government has an effective and systematic method of surveillance for the services provided under the Performance Work Statement (PWS), verifying timely, accurate, and complete performance of all required services.

• Critical performance processes and requirements for Integrated, Switched Voice and Data Telecommunication Services in support of NCTAMS LANT.

• Assessment of schedule adherence for deliverables as set in the PWS.

• Evaluation of deliverables for data accuracy, timeliness, and usability.

• Assessment of contractor's past performance, including adherence to contract requirements, standards of good workmanship, schedule, cooperative behavior, and customer satisfaction.

• Deliverables: 100% inspection of all contract deliverables.

• Service Usability and Infrastructure Maintenance: Randomly on occasion, recording and monitoring service ticket data, submit and resolution dates, and random inspection of demarcation points.

• Overall Contract Performance: Assessed annually by the COR, aiming for a "Satisfactory" or higher rating.

• Invoicing: Monthly review and acceptance of invoices for timeliness and accuracy.

• Compliance with FAR Clause 52.222-50 (Combatting Trafficking In Persons): Monthly 100% compliance inspection by the COR, with non-compliance immediately reported.

Not explicitly detailed in this document, but implied to be in support of NCTAMS LANT.

• Acceptable Quality Levels (AQLs) include: >95% of deliverables submitted timely and without rework; tidy work area and organized cable management; work done safely and in accordance with industry best practices.
• Incentives/Disincentives: Failure to achieve satisfactory performance may result in contract termination and loss of future contracts. Contract Discrepancy Reports (CDRs) may be issued for unacceptable performance. Contractors are incentivized to provide quality products to maximize profit.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for a comprehensive commercial telephone contract to provide integrated voice services via Central Office based, dial tone facilities to defense activities within the Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT) Area of Operations (AOR).

• Replacement of existing Time-Division Multiplexing (TDM) commercial telephony services with a Voice over Internet Protocol (VoIP) implementation.

• Support for approximately 19,773 endpoints across multiple locations.

• Key locations include:

  • NAS Key West (1,113 endpoints)
  • NAVSTA Great Lakes (2,300 endpoints)
  • NAVSTA Norfolk (10,560 endpoints)
  • JEB Little Creek (4,100 endpoints)
  • NSA Mechanicsburg (425 endpoints)
  • NSA Philadelphia (350 endpoints)
  • PNYA (925 endpoints)

• Required features include Local and Long-Distance Dialing, Voicemail, Caller ID, E911, Call Waiting, Call Hold, various Call Forwarding options, Call Transfer, Three-Way Calling, Direct Inward Dialing, and Direct Outward Dialing.

• Minimum service availability of 99.9% per calendar month, excluding government-approved maintenance windows.

• The period of performance spans five ordering periods from February 1, 2027, through January 31, 2032, with an additional FAR clause ordering period through July 31, 2032.

• Locations include NAS Key West (FL), NAVSTA Great Lakes (IL), NAVSTA Norfolk (VA), JEB Little Creek (VA), NSA Mechanicsburg (PA), NSA Philadelphia (PA), and PNYA (PA).

• FEDRAMP Requirements: If a Cloud-based solution is proposed, the vendor must have a DoW Moderate Impact FedRAMP Authorization To Operate (ATO) issued by GSA. The proposal must address compliance with DoW impact-level 2 and FedRAMP ATO/certification.

• System Compatibility: The solution must be compatible and interoperable with the current Information Systems Platform (ISP) and end-user instruments. It must support Next Generation 911 (NG911), crash nets, and other applicable services.

• End-User Instruments: Support for existing digital and IP phones, VTC systems, STE, VoSIP devices, and other approved peripheral devices.

• Auxiliary Systems: Interoperability with Enhanced 911 (E-911), Primary Crash Net (PCN), Secondary Crash Net (SCN), and NG911 services is mandatory.

• NG911 Integration: Enable advanced emergency communications features including text-to-911, multimedia messaging, and real-time data sharing.

• Security: Contractor employees require physical access to federally controlled facilities and/or access to DON or DOD computer/network/systems. This includes obtaining a 5512 DBIDs and potentially undergoing background investigations (NACLC, SSBI) depending on access level (IT-I, IT-II, IT-III).

• Reporting: Monthly invoices and detailed invoice reports are required via WAWF. A Monthly Statement Report is also required.

Form / Attachment / Pricing Sheet

This document is a "Past Performance Report Form" requested by the U.S. Naval Supply System (NAVSUP) Fleet Logistics Center Norfolk (FLCN). Its purpose is to gather information from agencies/companies regarding a contractor's past performance on previous contracts. This information will be used to evaluate the contractor's likelihood of successfully accomplishing the work required for an upcoming contract award.

The form requests details about the company submitting the report, including:

• Company's Name, POC, Title/Position, Email Address, Contract/Purchase Order No., Contract Amount, Contract Type, Period of Performance, and Business Address.

It also includes sections for the reporting entity to provide feedback on the contractor's performance in areas such as:

• Quality (Recruiting, Retention, Meeting Contract Requirements, Customer Satisfaction)
• Timeliness (Meeting performance schedules, submission of reports/invoicing)
• Responsiveness (Responding to customer concerns, problem isolation and resolution)
• Cost Control
• Additional Observations/Information (Strengths, weaknesses, satisfaction with award, similar efforts, and other contacts).

This form is to be completed by entities that have previously contracted with the offeror. Bidders should be aware that their past performance will be evaluated using this questionnaire. The form guides the evaluator to assess critical aspects of performance that are relevant to the successful execution of government contracts.

Other / Unclassified

This document is a Contract Administration Plan (CAP) for a Fixed-Price, Indefinite Delivery, Indefinite Quantity (IDIQ) contract. It outlines the roles and responsibilities of various government personnel involved in contract administration, including the Procuring Contracting Officer (PCO), Contract Administration Office (CAO), Paying Office, Ordering Officer, and Contracting Officer's Representative (COR).

This document is crucial for understanding the administrative structure and points of contact for the contract. It clarifies who is responsible for different aspects of contract management, such as:

• PCO: Pre-award duties, contract changes, and post-award conferences.
• CAO: General contract administration as per FAR.
• Paying Office: Invoice payments.
• Ordering Officer: Issuing task orders, evaluating proposals for orders, obligating funds, authorizing performance, and monitoring direct costs.
• COR: Technical interface, contract surveillance, quality assurance, acceptance of services/deliverables, invoice review, and administrative duties.

It also details the limitations on the Ordering Officer and the COR's authority, emphasizing that only the PCO/CAO can modify contract terms. The document also specifies the minimum and maximum quantities and prices for the IDIQ contract across various sites, totaling $43,050,000. It includes a note regarding the use of minimum funding for IDIQ contracts, referencing a GAO decision.

Forms / Attachments / Pricing Sheets

This document is an Excel spreadsheet containing pricing details for Integrated Voice Services via Central Office based, dial tone facilities. It outlines CLINs (Contract Line Item Numbers) and associated pricing for various service locations.

• Service Locations: Naval Station Norfolk, NSA Mechanicsburg, NSA Philadelphia, PNYA Services, Great Lakes, Key West, and Little Creek.
• CLIN Descriptions: Includes Analog Seats, NG911, Implementation & Transition Services, Analog Telephone Adapters (ATA), and ATA License.
• Periods of Performance: Details for the Base Ordering Period (February 1, 2027 - January 31, 2032) and the FAR Clause 52.217-8 Option Period (February 1, 2032 - July 31, 2032).
• Pricing Structure: Provides Unit Price, Quantity, Estimated Monthly Cost, Number of Months, and Not-to-Exceed (NTE) costs for both annual and 6-month periods.

This spreadsheet provides detailed pricing breakdowns for different service locations and contract periods. Bidders should use this information to understand the cost structure for the required voice services and to prepare their own pricing proposals. Note that all 'Total' and 'NTE' cost fields in the provided data are listed as 0.0, indicating that specific cost figures are not populated in this version of the document.

Form / Attachment / Pricing Sheet

This document is a "Past Performance Information Form" that potential offerors must complete and submit as part of their proposal. It is designed to gather detailed information about the offeror's previous performance on similar contracts.

• Name of Offeror: The name of the bidding company.
• Contract Number, order number, or identifier: Details of the contract being referenced.
• Customer Name & Location: Information about the customer for the past contract.
• Customer Point of Contact: Name and title of the customer's point of contact, including telephone number and email address (to be verified).
• Total dollar value: The total value of the effort, broken into annual increments. For ordering vehicles, both the estimated contract amount and the amount actually performed should be shown.
• Period of Performance and dollars: The duration and dollar value for the period of performance. At least one year of performance must have been completed prior to the solicitation's closing date.
• Number of personnel (FTE) performing per year (avg.): The average number of full-time equivalent personnel involved.
• Detailed description of the work performed: A description sufficient to demonstrate relevance to the current solicitation's scope.
• Scope: A summary of the work performed.
• Magnitude: An indication of the scale or size of the work.
• Subcontractor(s) Utilized: Details on any subcontractors used, the extent of their work, and their annual dollar value.

This form is critical for bidders to demonstrate their relevant past performance. Accurate and complete submission of this form will be essential for the government's evaluation of the offeror's ability to successfully perform the work described in the solicitation.