Customs and Border Protection electronic fingerprinting service

Solicitation / RFP / RFQ

This Request for Quote (RFQ) seeks proposals for Electronic Fingerprinting Services to support the Department of Homeland Security, U.S. Customs and Border Protection (CBP), specifically for the Office of Human Resources Management (HRM) and other offices. The government intends to establish a single-award Blanket Purchase Agreement (BPA) with an Open Market contractor for these recurring services.

• The services are consistent with industries in the 561611 Investigation and Personal Background Check Services sector.

• The primary contract type will be a Blanket Purchase Agreement (BPA) with Fixed Unit Price orders.

• Services will be provided within a 60-mile radius of the candidate's zip code across the 48 contiguous United States, Alaska, Hawaii, Washington D.C., Puerto Rico, U.S. Virgin Islands, Guam, Northern Mariana Islands, and Saipan.

• The estimated total value for the BPA is approximately $9,000,000.00. This is not a ceiling or floor.

• The BPA ordering period is estimated to begin on June 24, 2026, and expire on June 23, 2031 (five 12-month annual ordering periods).

• Task Orders will generally be issued for no more than 12 months, but may include option periods.

• Submission Deadline: Emailed response (Price & PowerPoint Submission) and Oral Quotation (Oral Presentation) due by 9:00 am ET on April 6, 2026.

• Submission Method: Electronic mail to richard.m.kirby@cbp.dhs.gov. PDF documents are not permitted, except for the Cover Letter.

• Evaluation Factors: Quotes will be evaluated on Factor 1: Technical Approach (Non-Price), Factor 2: Past Performance (Non-Price), and Factor 3: Price. Factor 1 is most important, followed by Factor 2, then Factor 3.

• Oral Presentation: Required, consisting of introductions, Quoter's presentation, break, government caucus, interactive dialogue, and closing remarks. Limited to 45 minutes.

• The solicitation is for services best represented by PSC Code: R430 Support- Professional: Physical Security And Badging.

• The small business size standard for this NAICS code is $25,000,000.

• All questions regarding this RFQ must be submitted in writing via email to Richard M. Kirby by April 1, 2026, 9:00 pm ET.

• Offerors are responsible for ensuring their quotation is submitted and received on time.

• The government may select a quote for award with a price below, at, or exceeding $9,000,000.00 if it provides the best value.

Statement of Work (SOW)

This Statement of Work (SOW) outlines the requirements for providing automated electronic fingerprint collection services for U.S. Customs and Border Protection (CBP) employees, contractors, consultants, and applicants. The goal is to support CBP's background investigation process for national agency checks (NAC).

• Services: The contractor shall provide all necessary fingerprinting facilities, personnel, electronic data transmission, and equipment for automated electronic fingerprint processing.

• Scheduling: Implement a web-based, self-scheduling capability for candidates, coordinating with CBP's Hiring Center (HC), Office of Professional Responsibility (OPR), and Office of Information and Technology (OIT).

• Data Capture: Electronically capture fingerprints for all CBP candidates requiring background investigations.

• Reporting: Maintain a web-based data system for CBP access, tracking communications, fingerprint status, and providing various reports (ad hoc, weekly, monthly).

• Geographic Coverage: Provide services nationwide, including all 48 continental United States, Alaska, Hawaii, Washington D.C., Puerto Rico, U.S. Virgin Islands, Guam, and Saipan, within a 60-mile radius of the candidate's zip code.

• Data Integration: Ensure all collected data is exposed for integration via web services, including relationship and unique identifiers.

• Accuracy: All information and fingerprint administration services must be at least 95% accurate.

• Timeliness: Fingerprinting must be administered within ten (10) business days of the request from CBP. Scheduling attempts must be made within one (1) business day of receiving a request.

• Availability: Web services must be available 24/7. Customer service for scheduling must be available 9:00 am - 5:00 pm ET, Monday-Friday.

• Reporting: Submit reports within three (3) business days of request, unless otherwise specified.

• Period: Not explicitly defined in the SOW, but implies an ongoing need.

• Place: Services to be performed at contractor-provided facilities nationwide, within a 60-mile radius of the candidate's zip code.

• Security: Strict adherence to Federal Information Security Management Act (FISMA), NIST, and DHS security control requirements. All Personally Identifiable Information (PII) must be encrypted and handled confidentially. Contingency and Incident Response Plans are required.

• Accessibility: All Information and Communications Technology (ICT) must conform to Section 508 Standards.

• Enterprise Architecture: Compliance with DHS and CBP Enterprise Architecture (EA), Technical Reference Models (TRM), and related policies.

• Equipment: Contractor-furnished equipment includes computers, cameras, scanners, driver license readers, and signature pads.

• Transition: A 60-day transition period is required post-award for setup, testing, and training.

Forms / Attachments / Pricing Sheets

This document provides Service Contract Act (SCA) wage determinations for various counties across multiple states. It is crucial for bidders to consult this document to understand the minimum wage and benefit requirements for service employees working under the contract, as mandated by the SCA.

• Wage Determination Number: Unique identifier for each wage determination.
• State and County/ies: Specifies the geographic location(s) covered by the determination.
• Location Description: Provides a more detailed description of the covered area.
• Revision #: Indicates the revision number of the wage determination.
• Service: Identifies the type of service the wage determination applies to (e.g., Standard (Area-Wide) Wage Determination).
• Last Revised Date: The date the wage determination was last updated.
• Non-SCA Service Description(s): Lists any services that are not covered by the SCA.

Bidders must use this information to accurately calculate labor costs for their proposals. Failure to comply with the specified minimum wages and benefits can lead to non-compliance and potential disqualification. It is essential to identify the specific wage determination applicable to the performance location(s) of the contract and ensure all proposed labor rates meet or exceed these requirements.

Form / Attachment / Pricing Sheet

This document is a Past Performance Questionnaire (PPQ) required for bidders to submit as part of their response to a solicitation. It is designed to gather feedback from previous contracting officers or points of contact regarding a bidder's past performance on similar contracts.

• Section A: Contractor/Quoter Information: Fields for the bidder's company details, including name, address, and NAICS code.
• Section B: Contract/Project/Task Order Information: Fields to detail the specific contract or project being assessed, including period of performance, contract number, contracting office, performance location, contracting officer details, award and effective dates, completion date, awarded and current dollar value, contract type (competitive/non-competitive), and key subcontractors.
• Section C: Past Performance Survey: This section requires the assessing official to rate the contractor's performance in various categories (Quality of Service, Schedule Control, Cost Control, Federal Information Security Controls, Management of Key Personnel, Utilization of Small Business Concerns, Adapting to Change, Transition-in/Transition-out) using a defined rating scale (Exceptional to Unsatisfactory). Narrative comments are required to explain each rating.
• Recommendation: A final section for the assessing official to provide a recommendation on whether to award to the contractor.
• Assessing Official Information: Fields for the name, title, phone, email, agency, and signature of the official completing the questionnaire.

Bidders must ensure their references (contracting officers or points of contact) complete this questionnaire accurately and submit it directly to the designated government email address (richard.m.kirby@cbp.dhs.gov) by the specified deadline (April 4, 20126, 12:00 PM Eastern Time). Failure to submit this questionnaire or providing incomplete/inaccurate information may negatively impact the evaluation of the bidder's past performance.

Form / Attachment / Pricing Sheet

This document is an Excel spreadsheet serving as a pricing template for electronic fingerprint services. It outlines the structure for providing pricing across five ordering periods.

• CLIN 10: Covers "eFingerprint Collection" categorized for different offices (HC, OIT, OPR, OIT/MGD).
• Ordering Periods: Pricing is broken down into five distinct ordering periods.
• Quantities: Specific quantities are listed for each category within each ordering period.
• Rates and Totals: Columns are provided for "RATE" and "TOTAL" for each CLIN, though all total prices are currently listed as 0.0.
• Sheets: The spreadsheet contains multiple sheets detailing pricing for "All Combined," "Fingerprints - HC," "Fingerprints - OIT_MGD," and "Fingerprints - OPR."

Bidders are expected to use this template to input their proposed rates and calculate total prices for electronic fingerprint collection services. The quantities provided indicate the expected volume of services required over the ordering periods. The current zero values in the "TOTAL" columns suggest that this is a template for bidders to complete with their specific pricing proposals.

Form / Attachment / Pricing Sheet

This document is a pricing template (Attachment A) for Solicitation 20156753, related to eFingerprint Collection services. It outlines the structure for bidders to provide pricing across a base year and four option years.

• CLINs (Contract Line Item Numbers): Primarily CLIN 10 for eFingerprint Collection.
• Categories: eFingerprint Collection is broken down into categories: HC (likely Human Capital/Resources), OIT (Office of Information Technology), MGD (Management and Guidance Division), and OPR (Office of the Principal Representative).
• Quantities (QTY): Specific quantities are listed for each category per ordering period/year.
• Rates and Totals: Fields for rates and total prices are included, though all values are currently listed as 0.0.
• Ordering Periods/Years: The template covers a Base Year and four Option Years, with specific quantities increasing in some categories over time.

Bidders must use this template to submit their pricing for the eFingerprint Collection services. While the provided template shows all zero values, it indicates the structure and expected quantities for each service component and contract period. Bidders need to populate this template accurately with their proposed rates and total prices to respond to the solicitation.

Form / Attachment / Pricing Sheet

This document is Attachment C, a Past Performance Questionnaire related to the CBP Fingerprinting Requirement. It is designed to gather information from references about a contractor's past performance on previous contracts, task orders, or projects. This information will be used by the Government to evaluate a contractor's capability and capacity to successfully perform requirements in a pending solicitation.

• Contractor/Offeror Information: Fields for Company Name, Division Name, Street Address, City, State, Zip Code, and NAICS Code.
• Contract/Project/Task Order Information: Details about the contract being assessed, including Period of Performance, Contract Number, Contracting Office, Location of Performance, Contracting Officer, Award Date, Completion Date, Awarded Dollar Value, Current Contract Dollar Value, Contract Type, and Key Subcontractors.
• Small Business Utilization: Questions regarding subcontracting plans and reports.
• Past Performance Survey: A rating system (Exceptional, Very Good, Satisfactory, Marginal, Unsatisfactory, Unknown) for various performance areas, including Quality of Service, Schedule Control, Cost Control, Federal Information Security Controls, Management of Key Personnel, Utilization of Small Business Concerns, Adapting to Change, and Transition-in/Transition-out. Each rating requires a narrative explanation.
• Recommendation: A final recommendation section for the assessing official.
• Assessing Official Information: Fields for the name, title, phone number, email address, and agency of the assessing official.

Bidders should ensure their references are aware of this questionnaire and are prepared to complete it accurately and thoroughly. The information provided by references directly impacts the evaluation of past performance, which is a critical factor in award decisions. The deadline for submission of the completed questionnaire to richard.m.kirby@cbp.dhs.gov is Mid March, 2026, at 9:00 AM Eastern Time.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Statement of Work (SOW) outlines the requirements for providing automated electronic fingerprint services for U.S. Customs and Border Protection (CBP) employees, contractors, consultants, and applicants as part of their background investigations.

• The contractor will provide all necessary fingerprinting facilities, personnel, equipment, and electronic communication for an automated fingerprint process.

• Services include scheduling fingerprint appointments (with an automated self-scheduling capability), capturing electronic fingerprints, and maintaining a web-based data system for CBP access.

• Fingerprinting services are required nationwide, within a 60-mile radius of the candidate's zip code.

• The contractor must provide a testing environment to mimic CBP's current production environment for system changes.

• Acceptable quality level for contract services is 95% accuracy.

• Fingerprinting must be administered within ten (10) business days of the request.

• Notification of inability to schedule an appointment must be provided within one (1) business day of the determination.

• Privacy and computer security incidents must be reported within one hour of recognition.

• The place of performance is nationwide, including all 48 continental United States, Alaska, Hawaii, Washington D.C., Puerto Rico, U.S. Virgin Islands, Guam, and Saipan.

• The contractor's administrative/business office can be located anywhere in the United States.

• Compliance with various DHS and CBP security policies and handbooks is mandatory.

• Sensitive Personally Identifiable Information (PII) must be handled and stored according to specific requirements.

• The contractor must develop and maintain Contingency and Incident Response Plans.

• Web services must be WS-I Basic Profile 1.1 compliant, secured via TLS and AES-256 bit encryption, and available 24/7.

• The contractor must adhere to Section 508 requirements for accessibility of Information and Communications Technology (ICT).

• All solutions must comply with Homeland Security (HLS) EA and CBP EA.

Solicitation / RFP / RFQ

This Request for Quote (RFQ) from the U.S. Customs and Border Protection (CBP) seeks proposals for Electronic Fingerprinting Services to support the Office of Human Resources Management (HRM) and other offices. CBP intends to establish a single Blanket Purchase Agreement (BPA) with an Open Market contractor to fulfill these recurring requirements.

• Provision of Electronic Fingerprinting Services.

• Services are consistent with industries in NAICS code 561611 (Investigation and Personal Background Check Services).

• Product Service Code (PSC) R430: Support- Professional: Physical Security And Badging.

• Contract Type: Fixed Unit Price.

• The resulting contract will be a single Blanket Purchase Agreement (BPA).

• The BPA ordering period is estimated to begin on June 24, 2026, and expire on June 23, 2031 (five 12-month ordering periods).

• Estimated BPA volume: Approximately $9,000,000.00.

• Quotations must be submitted electronically via email to Richard M. Kirby Contracting Officer at richard.m.kirby@cbp.dhs.gov.

• Submission Deadline: No later than 9:00 am ET, Mid March, 2026.

• Quotations are to be prepared in three volumes: Cover Letter, Technical Approach, and Past Performance.

• An oral presentation is also required.

• Evaluation Factors: Technical Approach (Non-Price), Past Performance (Non-Price), and Price.

• Award will be made to the Quoter whose quote meets requirements and represents the best value.

• The solicitation is for an Open Market contractor.

• Small business size standard for NAICS 561611 is $25,000,000.

• Attachments include: BPA Statement of Work (SOW), BPA Template, and Past Performance Questionnaire.

• Quoters must not submit PDF documents, except for the Cover Letter.