Digital Content Evaluation and Analysis Platform License Subscription for CDC Office of Communication

Amendment / Modification

Amendment 0002 modifies the solicitation with the following changes:

• The due date for offers has been extended to March 30, 2026.
• The time for receipt of offers has been set to 12:00 PM EDT.
• There are no other changes to the solicitation.

This amendment affects the due date and time for offer submission.

The proposal deadline has been extended to March 30, 2026, at 12:00 PM EDT.

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding Solicitation 75D30126Q78839, clarifying requirements and submission details.

• Proposal Structure: The pricing structure for base and optional work has been modified and is now consistent between Sections B and L. Section L has been updated to redirect offerors to Section B for pricing.
• Due Dates: A discrepancy between the SF 18 cover date and Section L's quote due date has been identified as an error and will be corrected via amendment.
• Technical Quote Page Limit: The 20-page limit for the Technical Quote (Volume I) includes items like cover letters, TOCs, appendices, tables, and figures. Content not within the specified volumes will not be evaluated by the selection panel.
• Graphics/Illustrations Limit: The 30-word limit for text in graphics/illustrations applies only to descriptions of illustrations, charts, etc., not to table column headers or captions.
• Labor Categories: Offerors may use commercial role titles for labor categories in the staffing plan; no specific CDC taxonomy is required.
• Optional Surge Pricing: Surge CLINs will be added via amendment for pricing the optional surge (additional creator seats and session units).
• Payment Terms: Subscription costs will be paid annually upon license activation/delivery. Non-optional work will be paid monthly. Section B has been updated to reflect this.
• FedRAMP Authorization: FedRAMP authorization is required unless a policy exception is granted by the CDC Chief Information Security Officer. Alternative security attestations are not accepted in lieu of FedRAMP.

An amendment will be issued to correct the quote due date. The pricing structure and payment terms have been clarified and Section B updated. Surge CLINs will be added via amendment.

Amendment / Modification

This amendment (0001) to solicitation 75D30126Q78843 is being issued to:

• Upload the Questions & Answers (Q&A) document.

• Amend the solicitation based on the notes provided in the Q&A document.

• Extend the due date for offers to March 26, 2026.

• Remove obsolete CDC clauses and adjust numbering and content accordingly.

• The Q&A document is being added.

• Specific solicitation sections are being amended per the Q&A.

• Obsolete CDC clauses are being removed and numbering adjusted.

• The deadline for submitting offers has been extended to March 26, 2026.

Solicitation / RFP / RFQ

This solicitation is for a license subscription for a Digital Evaluation and Analysis Platform for the Centers for Disease Control and Prevention (CDC) Office of Communication. The platform is intended to facilitate digital usability testing for CDC digital content, enabling rapid online user tests on desktop and mobile platforms. It aims to improve the efficiency of user testing by allowing for unmoderated tests and capturing user feedback, thus informing improvements to public-facing health information.

• License subscription for a Digital Evaluation and Analysis Platform.

• Functionality to conduct various user tests (task-based, 1-click, moderated, preference, A/B testing) on live URLs.

• Ability to capture user screens and comments on desktop and mobile devices.

• Access to a Contributor Network of panelists (general consumers, healthcare providers, public health professionals).

• Specific panelist counts: 50 for short tests, 1650 for standard tests, 100 for moderated tests.

• 6 creator seats with unlimited viewer seats for collaboration.

• Optional: 2 additional creator seats and up to 3,000 additional session units.

• Customer support via email, live chat, and phone, with 24-hour coverage during the business week.

• Compliance with IT security, PII, and Section 508 requirements.

• Contract Type: Firm-Fixed Price.

• Period of Performance: Base Period (04/01/2026 – 03/31/2027) with four option periods extending through 03/31/2031, plus a potential 6-month extension.

• NAICS Code: 518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services.

• Offers Due By: March 6, 2026.

• Evaluation Criteria: Initial acceptability screening (Go/No-Go) based on Section 508, PII/encryption, and Security compliance. Subsequently, offers will be evaluated on Technical Capability, Management Approach, Similar Experience, Past Performance, and Price. Technical factors are significantly more important than price.

• Quote Submission Deadline: March 24, 2026, 12:00 pm EST.

• Questions Due: March 12, 2026, 12:00 pm EST.

• Not explicitly stated as a set-aside in the provided sections, but includes standard FAR clauses related to small business concerns.

• The document includes extensive clauses related to information security, privacy, PII, CUI, encryption, incident response, and Section 508 compliance.

• Contractor employees must sign a Non-Disclosure Agreement (NDA).

• Past performance information is required for evaluation.