Fort Bliss TX Garrison Printer Lease Services

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding solicitation W911SG26QA035, clarifying requirements and submission guidelines.

• Requirement Type: The requirement is to replace existing devices, not a new procurement. The current manufacturer is Xerox.
• Estimated Monthly Print Volumes:
  • Volume Band I (24 devices): 10k copies/month
  • Volume Band II (57 devices): 5-10K copies/month
  • Volume Band III (54 devices): Black/White 5-10K copies/month
• Historical Usage Data: Refer to the estimated monthly print volumes provided in question 2.
• Pricing Model: The devices are expected to operate under an all-inclusive/unlimited print model. The government anticipates a Firm-Fixed-Price contract.
• Contract Pricing: Quotes must be based on the estimated monthly volumes provided. Quotes with contractor-imposed pricing assumptions or contingencies may be deemed non-responsive.
• Penalties for Exceeding Volumes: The government does not anticipate penalties for exceeding estimated volume bands.

This Q&A document clarifies key aspects of the solicitation, particularly regarding the nature of the requirement, expected print volumes, and the required pricing model. Bidders must base their quotes on the provided volume estimates and adhere to the Firm-Fixed-Price contract structure, avoiding contingent pricing.

Performance Work Statement (PWS)

To provide leased copiers, including maintenance, supplies, and services, to support the Fort Bliss IMCOM Garrison mission across Fort Bliss, McGregor Range, and Dona Ana complex.

• Provide approximately 129 multi-function, network-ready copiers (A3 size, floor-standing, capable of 11"x17" output) with print, copy, and scan capabilities.

• Copiers must be CAC card enabled for secure scanning to email and network printing.

• Include maintenance, all consumable supplies (toner, developer, drums, staples), and transportation.

• Offer print management services, including periodic reporting and tracking of devices and consumables.

• Provide basic user instructions, operation manuals, and onsite/web-based training.

• Relocate equipment within 50 miles as needed (one relocation per device per year at no additional cost).

• Ensure copiers comply with DISA STIG and FIPS standards, with DLA lab testing.

• Provide classified A3 MFDs with copy, print, scan, and token reader capabilities.

• Unclassified A3 MFDs require PKI (CAC) enabled copy, print, and scan to email.

• A3 MFDs must include a finisher with stapling and collating, and an automatic document feeder (min 30 pages).

• Scanning must support multiple pages at 300 dpi with small file sizes for network transmission.

• Response Time: Technician contact within 2 hours for work stoppage, 4 hours for routine maintenance.

• Trouble Calls: Qualified technician response within 4 hours for malfunctions; same-day repair if possible.

• No-Shows: Maximum of two "no-shows" or failures to respond per 12-month period.

• Equipment Replacement: If a copier cannot be repaired within 7 business days, it must be replaced with a temporary unit of identical specifications. If the same problem occurs twice within 60 days, the copier must be replaced with a new unit.

• Quality Control: Contractor must develop and implement a Quality Control System and Plan (QCP).

• Period of Performance: One 12-Month Base Period from June 1, 2026, to May 31, 2027. The contract is an indefinite delivery/indefinite quantity (IDIQ).

• Place of Performance: Various locations within Fort Bliss, TX; McGregor Range, NM; and Dona Ana complex, NM.

• Security: Contractor personnel require installation access and must complete AT Level I, iWATCH, and OPSEC Level I training. Compliance with PIV requirements and installation access policies is mandatory.

• Safety: Contractor must comply with OSHA and Army safety regulations and maintain a safety plan.

• Personnel: Contractor personnel must be trained, competent, and present a professional appearance. They must possess valid identification and, if operating vehicles, a valid driver's license. English fluency is required for communication.

• Network Security: Copiers must be NEC compatible and meet NIPR network security requirements. The contractor must ensure ongoing compliance with any NEC updates.

• Deliverables: Quality Control Plan (QCP), AT Level 1 Training certificates, iWATCH Training certificates, OPSEC certificates, and Contract Manpower Reporting (CMR).

Statement of Work (SOW) / Performance Work Statement (PWS)

This document outlines the salient characteristics and requirements for Multifunctional Devices (MFDs) and associated Full-Service Maintenance Agreements to be provided to the US Army Garrison of Fort Bliss, Texas.

• Provision of non-personnel services for Multifunction Devices (MFDs).

• Includes a Full-Service Maintenance Agreement covering all service and supplies (print consumables, toner, developer, dry ink, cleaning rollers, filters, staples, and hard-drive removal).

• The contractor must provide non-personal services including labor, tools, equipment, transportation, materials, testing, and supervision.

• MFDs must remain in inventory for the duration of awarded delivery orders unless replaced by an equal or better device at no additional cost.

• Volume Bands: The contract specifies requirements for three volume bands (I, II, III) with varying quantities of devices.

• MFD Capabilities:

  • Color printing, copy/scan functionality.
  • CAC Smartcard enabled.
  • Standard finishing capability.
  • Production Rate: 30-45 pages per minute (PPM) for all bands.
  • Functions: Copy, Print, Network Print, Network Scan, Document Filing.
  • Hard Drive: 250 GB HDD (Volume Band I), 80 GB HDD (Volume Bands II & III).
  • Batch Scanning: 120 pages in one batch.
  • Scan Features: Scan-to-Email, 300 dpi minimum resolution with small file size.
  • Address Book: Capable for network scanning, email, and suppression.
  • Standard Trays: Varying configurations across bands, accommodating Letter, Legal, Ledger, Envelopes, Plain, Card Stock, Transparency, Gloss, Semi-Gloss.
  • Bypass Tray: 100 sheets (Volume Bands I & II), 50 sheets (Volume Band III).
  • Document Feeder: Automatic Document Feeder.
  • Duplexing: Duplex capable.
  • Standard Finishing: Staple and Sort Capability (Volume Bands II & III), 50-sheet multi-position stapling, Hole Punch (Volume Band I).
  • Authentication: Common Access Card (CAC) reader, enabled and compliant with NEC.
  • Other: Surge Protection, Manual Output Control, Reduction/Enlargement (Volume Band I); Surge Protection, Manual Output Control (Volume Band II); Surge Suppression, Manual Output Control (Volume Band III).

• Period of Performance: 01 June 2026 to 31 May 2027.

• Delivery: Vendor must provide a Phase-in Plan with delivery no later than 01 June 2026.

• Government Furnished Property (GFP) and Services: None will be provided by the US Government.

• Post-Delivery Inspections: 15 business days for units to do post-delivery inspections for any deficiencies.

• Not specified in this document.

• Work Week and Hours of Operation: Contractor is responsible for conducting business between 8:00 am to 5:00 pm, Monday through Friday, except federal holidays or government facility closures.

• Security and Access Requirements: Contractor must adhere to current installation security policies and obtain necessary permits, passes, and security/access requirements.

• Safety and Quality Control: Contractor personnel must adhere to US safety regulations, ensure equipment is in good working condition, and provide proper training.

• General Requirements: Customer to appoint an onsite POC. Smoking is prohibited within 50 feet of facility entrances. Emergency contact number is 911.

• Point of Contact: Matthew Altenberg (matthew.l.altenberg.mil@army.mil or 520-944-3976).

Solicitation / RFP / RFQ

This solicitation (W911SG26QA035) is a Request for Quote (RFQ) for Multifunctional Copier/Color Printers and Black and White Printer/Copiers. The government is procuring these devices to meet operational needs.

• Item 0001: 24 Multifunctional Copier/Color Printers/Color Scanners (Class One/Volume Band One).

• Item 0002: 57 Multifunctional Copier/Color Printers/Color Scanners (Class Two/Volume Band Two).

• Item 0003: 54 Black and White Printer/Copiers (Class Three/Volume Band Three).

• All items are to be provided on a Firm Fixed Price basis.

• The Performance Work Statement (PWS) provides further description for each item.

• Period of Performance: June 1, 2026 - May 31, 2027 (12 months).

• Total Devices: 153.

• NAICS Code: 532420 (Other Equipment Rental and Leasing).

• Size Standard: USD 40,000,000.00.

• Offer Due Date: April 27, 2026, 10:00 AM MST.

• Submission Method: Electronic copies via email to the points of contact listed.

• Quote Validity: Minimum of 60 calendar days.

• Evaluation Factors: Price and Technical.

• Questions Due: April 24, 2026, 08:00 AM MST. Questions must be submitted in writing via email.

• This acquisition is set aside for Small Business.

• Offerors must be registered in SAM.gov.

• The solicitation incorporates FAR clauses by reference, including those related to commercial products and services, evaluation, representations and certifications, and various other compliance requirements.

• Payment will be made via Wide Area WorkFlow (WAWF).

Solicitation / RFP / RFQ

This document is a combined synopsis and technical description for services related to leasing 135 Multifunctional Devices (MFDs) for the Mission and Installation Contracting Command – Fort Bliss, Texas. The government is seeking to identify interested parties with the resources to support this requirement. The procurement may be set-aside for small businesses or procured through full and open competition, with the possibility of multiple awards.

• Lease of 135 Multifunctional Devices (MFDs).

• MFDs must meet minimum salient characteristics including color printing, copy/scan functionality, CAC Smartcard enabled, and standard finishing capability.

• Each MFD must include a Full-Service Maintenance Agreement covering service and supplies (print, toner, developer, dry ink, cleaning rollers, fillers, staples, and HD removal).

• The contractor must provide non-personal services including labor, tools, equipment, transportation, materials, testing, and supervision.

• MFDs must remain in inventory for the duration of awarded delivery orders, unless replaced by a device of equal or better capabilities at no additional cost.

• The contract is for an operating lease.

• The Army (Receiving Unit) will maintain ownership of the hard drive(s) at the end of the final Period of Performance (POP) or when the device is replaced.

• Telephone inquiries will not be accepted or acknowledged.

• No feedback or evaluations will be provided regarding submissions.

• This requirement may be set-aside for Small Businesses (in full or in part) or procured through Full and Open Competition.

• All Small Business Set-Aside categories will be considered.

• Fort Bliss, Texas

• 100% On-Site Government, 0% Off-Site Contractor.

• Market research is being conducted based on responses to this synopsis.

• A separate document listing the minimum salient characteristics of the MFDs is attached.