Dell Hardware Warranty Support
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Centers for Disease Control and Prevention (CDC), Office of Advanced Molecular Detection, requires Dell Hardware Warranty Support for its High Performance Computing Center of Excellence in Atlanta, GA. This is a Combined Synopsis/Solicitation for extended warranty services for specific Dell PowerEdge hardware models. The Brand Name Justification indicates an intent for a sole-source acquisition to Sterling due to proprietary Dell requirements. Responses are due by April 8, 2026.
Scope of Work
The objective is to extend warranty for qualified Dell computers with authorized support from the vendor. This includes providing extended warranty support for specific Dell PowerEdge hardware models (R440, R730, R540, R640, R740, R750). Services encompass Next Business Day Onsite (ND), ProSupport Technical Support (PS), Post Standard Support (PSS), and Keep Your Hard Drive (KK). Support will be provided remotely or on-site as needed, with no travel involved.
Contract & Timeline
- Type: Combined Synopsis/Solicitation, intended as a Sole Source Acquisition.
- Proposed Vendor: Sterling, 303 Centennial Dr, North Sioux City, SD 57049.
- Duration: Base Period (April 1, 2026 - March 31, 2027) plus four Option Periods, extending through March 31, 2031.
- Estimated Value: $688,831.
- Set-Aside: Not applicable; this is a sole-source procurement.
- Response Due: April 8, 2026, 12:00 PM ET.
- Published: April 1, 2026.
Justification for Sole Source
The acquisition is justified because only Dell-manufactured genuine parts and manufacturer-trained technicians can adequately support the specific Dell configurations within the CDC High Performance Computing Center of Excellence. Using non-Dell parts would void the warranty. Third-party vendors are restricted to using Dell-certified service, technicians, and parts.
Special Requirements
Deliverables include a copy of the extended warranty (within 10 business days after each Period of Performance start) and Hardware Replacement Support as needed. Reporting deliverables are to be sent to Dhwani Batra (bun3@cdc.gov), Olga Stuchlik (hus0@cdc.gov), or Parish Roberts (xrv5@cdc.gov). Security requirements are extensive, covering Information Security, Privacy Act, Controlled Unclassified Information (CUI), mandatory training, encryption, and incident response protocols.
Relevance to Bidders
This notice indicates the government's intent to procure these warranty services on a sole-source basis from Sterling. Bidders offering competing services or parts would need to demonstrate how they meet the stringent requirements for Dell-specific configurations and certified technicians to be considered in future procurements of this nature.