OPTUS SERVICE AGREEMENT

Statement of Work (SOW)

To establish a service agreement for the renewal of optometry service contracts for Daytona Contractor cameras at three Clinton Service Unit (CSU) locations: Clinton Indian Health Center, El Reno Indian Health Center, and Watonga Indian Health Center. The agreement aims to ensure extended coverage and prevent delays in patient care within the Optometry Departments.

• Provide on-site Emergency and Planned Maintenance support for all three Daytona Optos Cameras.

• Perform all planned maintenance per the Optos System Service Manual during scheduled visits.

• Repair systems, including parts, to a fully functioning state during emergency service events.

• Service hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding Contractor Holidays.

• Provide an on-site technician within 48 hours for service calls.

• Cover all parts, labor, travel and living expenses, and operating software for maintenance.

• Contractor must provide a letter of consent from Optos authorizing their service.

• Provide preventative maintenance service including parts and labor for all three Daytona AF System devices.

• Provide at minimum 24-hour notice for any on-site visits to allow for patient schedule arrangements.

• Contractor must be available to service equipment in rural western Oklahoma.

• Training for Optometry/Government designee and Biomedical staff will be provided when necessary.

• Base Period of Performance: 12 months (04/15/2026 – 04/14/2027).

• Four (4) option years, each 12 months long, extending through 04/14/2031.

• Service locations: Clinton Indian Health Center (with dock access), El Reno Indian Health Center, and Watonga Indian Health Center (both requiring lift gate for shipments).

• Compliance with HHSAR 304.1300(b) for non-routine contractor employees, including obtaining visitor passes.

• Adherence to a tobacco/smoke-free environment at the Clinton Indian Health Center.

• Contractor personnel must contact the designated point of contact upon arrival and are responsible for organizational information security.

• No disclosure of information concerning Clinton Indian Health Center operations is permitted.

• Deliveries cannot be made after 4:00 pm; drivers need valid ID.

• Contractor must provide a toll-free telephone number for service calls, answered during working hours.

• Contractor shall furnish all required personnel, materials, supplies, and equipment.

• Changes to the SOW must be authorized and approved in writing by the Contracting Officer.

• Performance acceptability.

• Fulfillment of contractor responsibilities, including timely reports.

• Upholding standards and guidelines of accrediting organizations, national, state, and local agencies, and CSU Policy and Procedures.

• Quality control and improvement measures.

• Customer service aligned with CSU Vision "Exceed the Need".

• License/BLS maintenance and evidence of staff competency.

• Staff competency conducted by the contractor must be acceptable and submitted prior to expiration.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items, issued as a Request for Quote (RFQ) # IHS1523145. It constitutes the only solicitation, and a written solicitation will not be issued. The procurement is a 100% BUY INDIAN SET-ASIDE, with an associated NAICS code of 811210. The government is procuring monthly service agreement support for Daytona AF systems and equipment at multiple Optos sites.

• On-site Emergency and Planned Maintenance support.

• Performance of all planned maintenance per the Optos System Service Manual.

• Repair of systems, including parts, during Emergency Service events.

• Provision of a letter of consent from Optos authorizing services.

• Availability to service Daytona AF systems in rural western Oklahoma.

• Coverage of Parts, Labor, Travel and Living, and Operating Software.

• Provision of an online site for DOT manifest training for EVS staff and manifest records.

• Installation of parts and operating software for servicing and maintaining Daytona AF systems.

• Reference to an attached Statement of Work (SOW) for detailed vendor requirements.

• Contract type: Firm Fixed Price.

• Period of Performance: Base Year (04/15/2026 – 04/14/2027) plus four option periods, extending up to 04/14/2031.

• The solicitation contains fifteen (15) line items, each for monthly service agreements.

• Submission Deadline: 04/07/2026 @ 10AM CST.

• Submission Method: Electronic submission via email to misti.bussell@ihs.gov. Fax quotations are not accepted.

• Evaluation Factors: Lowest Price Technically Acceptable (LPTA).

  • Pricing: Cumulative 5-year pricing will be evaluated against the government's independent government cost estimate.
  • Technical Capabilities: Evaluated based on understanding of the SOW and planned project execution.

• Required Quote Information: Vendor Name, Cage Code, DUNS number, Tax Identification Number, Prompt Payment Terms, Delivery Time, GSA Contract Number (if applicable), Date quote expires, warranty, total price for each line item, total quote price, and sufficient technical documentation.

• 100% BUY INDIAN SET-ASIDE.

• All contractors must be registered in the System for Award Management (SAM) database.

• The document includes numerous FAR and HHSAR clauses applicable to the solicitation.

• Failure to provide sufficient technical detail may result in rejection of the quote.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items, issued as a Request for Quote (RFQ) # IHS1524836. It constitutes the only solicitation, and a written solicitation will not be issued. The procurement is for monthly service agreement support for Optos sites, with a full and open competition.

• Monthly service agreement support for Optos sites.

• Support includes Emergency and Planned Maintenance.

• Contractor must perform all planned maintenance per Optos System Service Manual.

• Contractor must be able to repair systems including parts to a fully functioning state.

• Contractor must provide a letter of consent from Optos stating authorization to service their systems.

• Contractor must be available to service Daytona AF systems and equipment in rural western Oklahoma.

• Parts, Labor, Travel and Living, and Operating Software are covered under the agreement.

• Vendor must have an online site for DOT manifest training and records.

• Contractor will provide parts and operating software installations.

• The contract will be a firm-fixed-price type.

• Period of Performance:

  • Base Year: 04/01/2026 – 03/31/2027
  • Option Period One: 04/01/2027 – 03/31/2028
  • Option Period Two: 04/01/2028 – 03/31/2029
  • Option Period Three: 04/01/2029 – 03/31/2030
  • Option Period Four: 04/01/2030 – 03/31/2031

• The RFQ contains fifteen (15) line items, each for 12 months of service.

• Submit written quotes via email only to misti.bussell@ihs.gov.

• Submission Deadline: 03/27/2026, 10:00 a.m. CDT.

• Evaluation Factors: Lowest Price Technically Acceptable (LPTA).

• Evaluation will consider: 1) Pricing and 2) Technical Capabilities.

• Pricing will be evaluated based on a cumulative total for all 5 years.

• Technical Capabilities will be evaluated based on understanding of the Statement of Work and planned execution.

• This solicitation is 100% FULL AND OPEN.

• NAICS Code: 811210.

• FAR Clause 52.219-6, Notice of Total Small Business Set-Aside, is included.

• SEE ATTACHED STATEMENT OF WORK for Vendor Requirements.

• Contractors must be registered in the System for Award Management (SAM) database.

• Quotes must include: Vendor Name, Cage Code, DUNS number, Tax ID, Prompt Payment Terms, Delivery Time, GSA Contract Number (if applicable), Date quote expires, warranty, total price for each line item, total quote price, and sufficient technical documentation.

• Failure to provide sufficient technical detail may result in rejection of your quote.

• No fax quotations will be accepted.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items, issued as a Request for Quote (RFQ) # IHS1524836. It constitutes the only solicitation, and a written solicitation will not be issued. The procurement is a 100% SMALL BUSINESS SET-ASIDE with a NAICS code of 811210.

The RFQ contains fifteen (15) line items, each for a 12-month period, covering monthly service agreement support for Optos sites. The services include Emergency and Planned Maintenance support, system repairs, and maintenance per the Optos System Service Manual. The contractor must be authorized by Optos to provide services and must be available to service Daytona AF systems and equipment in rural western Oklahoma. Parts, Labor, Travel and Living, and Operating Software are covered. The vendor must also provide an online site for DOT manifest training and records.

The period of performance spans from 04/01/2026 to 03/31/2031, encompassing a Base Year and four Option Periods.

Quotes must be submitted electronically via email to Misti Bussell (misti.bussell@ihs.gov) no later than 03/24/2026 at 10:00 a.m. CDT. The government will award a firm fixed-price contract to the responsible offeror whose offer is most advantageous, considering price and other factors. Evaluation will be based on Lowest Price Technically Acceptable, with specific factors being Pricing and Technical Capabilities. Pricing will be based on a cumulative total for all 5 years. Technical Capabilities will be evaluated based on the understanding of the Statement of Work and planned execution.

This solicitation is a 100% SMALL BUSINESS SET-ASIDE.

Contractors must be registered in the System for Award Management (SAM) database. Quotes must include Vendor Name, Cage Code, DUNS number, Tax Identification Number, Prompt Payment Terms, Delivery Time, GSA Contract Number (if applicable), Date quote expires, warranty, total price for each line item, total quote price, and sufficient technical documentation. Failure to provide adequate technical detail may result in rejection. No fax quotations will be accepted.

Solicitation / RFP / RFQ

This document is a combined synopsis/solicitation for commercial items, issued as a Request for Quote (RFQ) # IHS1524836. It constitutes the only solicitation, and no written solicitation will be issued. The procurement is a 100% BUY INDIAN SET-ASIDE with a NAICS code of 811210.

The solicitation contains fifteen (15) line items, each requesting monthly service agreement support for Optos sites. The services include on-site Emergency and Planned Maintenance, performing maintenance per the Optos System Service Manual, and repairing systems with parts as required. The contractor must be authorized by Optos to provide services and must be available to service Daytona AF systems and equipment in rural western Oklahoma. Parts, Labor, Travel and Living, and Operating Software are covered under the agreement. The vendor must also provide an online site for DOT manifest training and records, and provide parts and operating software installations.

The period of performance spans five years:

• Base Year: 04/01/2026 – 03/31/2027
• Option Period One: 04/01/2027 – 03/31/2028
• Option Period Two: 04/01/2028 – 03/31/2028
• Option Period Three: 04/01/2029 – 03/31/2029
• Option Period Four: 04/01/2030 – 03/31/2031 The contract will be a firm fixed price award.

Quotes must be submitted electronically via email to Misti Bussell (misti.bussell@ihs.gov) no later than 03/18/2026 at 10:00 a.m. CDT. Evaluation will be based on Lowest Price Technically Acceptable, considering Pricing and Technical Capabilities. Pricing will be evaluated cumulatively over the 5 years. Technical capabilities will be assessed based on understanding of the Statement of Work and planned project execution.

This solicitation is a 100% BUY INDIAN SET-ASIDE.

All contractors must be registered in the System for Award Management (SAM) database. Quotes must include vendor name, Cage Code, DUNS number, Tax ID, prompt payment terms, delivery time, GSA contract number (if applicable), quote expiration date, warranty, total price per line item, total quote price, and sufficient technical documentation for evaluation. Failure to provide adequate technical detail may result in rejection. NO FAX QUOTATIONS will be accepted.

Form / Attachment / Pricing Sheet

This document is the "Indian Health Service Buy Indian Act Indian Economic Enterprise Representation Form." It serves as a self-certification for offerors to confirm they meet the definition of an "Indian Economic Enterprise" as required by the Buy Indian Act. This form is to be submitted in response to a Sources Sought Notice, Request for Information (RFI), or Solicitation.

• Eligibility Criteria: The form requires the offeror to self-certify that they meet the definition of an "Indian Economic Enterprise" throughout the offer submission, contract award, and contract performance periods.
• Notification Requirement: Offerors must notify the Contracting Officer immediately if they no longer meet eligibility requirements.
• Documentation: Contracting Officers may require documentation of eligibility, and awards may be subject to protest.
• Registration: Successful offerors must be registered with the System of Award Management (SAM).
• Legal Consequences: False or misleading information is a violation of law and subject to penalties.
• Representation Section: Bidders must indicate whether they meet the definition of an "Indian Economic Enterprise" with "Indian Ownership."
• Required Fields: Name of Federally Recognized Tribal Entity, Name of the 51% owner of IEE Firm, Business Name, DUNS Number, Certifying Signature, and Print Name.

This form is critical for bidders responding to opportunities that are set aside or prioritized under the Buy Indian Act. Bidders must accurately complete this form to demonstrate their eligibility and compliance with the Act's requirements. Failure to meet these requirements or accurately represent the business's status can lead to disqualification or penalties.

Statement of Work (SOW)

To establish a service agreement for the renewal of optometry service contracts for Daytona Optos Cameras at three Indian Health Service (IHS) locations: Clinton Indian Health Center, El Reno Indian Health Center, and Watonga Indian Health Center. The goal is to ensure extended coverage and prevent delays in patient care within the Optometry Departments.

• Provide on-site Emergency and Planned Maintenance support for all three Daytona Optos Cameras.

• Perform all planned maintenance as per the Optos System Service Manual.

• Repair systems, including parts, to a fully functioning state during Emergency Service events.

• Service hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding Contractor Holidays.

• Provide an on-site technician within 48 hours for service visits.

• Cover all parts, labor, travel and living expenses, and operating software for service and maintenance.

• Contractor must provide a letter of consent from Optos authorizing their services.

• Contractor must be available to service equipment in rural western Oklahoma.

• Contractor shall not provide parts, labor, or software for additional functionality without written agreement.

• Provide training to the Optometry/Government designee and Biomedical staff when necessary.

• Contractor must coordinate scheduled onsite visits with the designated government employee, providing at least a 24-hour notice.

• Deliveries must be made before 4:00 p.m. and drivers need a valid ID.

• Contractor must provide a toll-free telephone number for service calls, answered during working hours (8:00 am - 4:30 pm, Monday-Friday).

• Performance will be evaluated based on acceptability, fulfillment of responsibilities, adherence to standards and guidelines, quality control, quality improvement, and customer service.

• Base Period: 12 months (04/01/2026 - 03/31/2027)

• Four Option Years, each 12 months long.

• Locations: Clinton Indian Health Center (OK), El Reno Indian Health Center (OK), and Watonga Indian Health Center (OK).

• Contractor employees must comply with OPDIV DHHS/SE Region Human Resources, Security Clearance Guidance for Visitors and obtain a visitor's pass.

• The facility is a tobacco/smoke-free environment.

• Contractor personnel must contact the government designated point of contact upon arrival and are responsible for the security of all organizational information.

• Contractor shall not disclose any information concerning the operations of Clinton Indian Health Center.

• Required personnel, materials, supplies, and equipment are contractor-furnished.