PMA Maintenance Agreement for Network Server
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The U.S. Department of Health and Human Services (HHS), Indian Health Service (IHS), is conducting a Sources Sought for a Preventive Maintenance Agreement (PMA) for a network server at the Chinle Comprehensive Health Care Facility (CCHCF) in Chinle, AZ. This market research aims to identify Indian Economic Enterprises (IEEs) capable of providing full maintenance and network services for a server critical to 837 claims processing for Medicare and private insurance payers. Responses are due by April 27, 2026.
Purpose & Scope
This is a Sources Sought notice, not a solicitation, issued by the Office of Mission Acquisition Solutions (OMAS) for project planning. The IHS, specifically the Navajo Area Indian Health Service (NAIHS), requires continued claims processing services. The network server at CCHCF handles subscriber and dependent coverage for claims status, submission of 837 claims, and inquiry/correction of pending claims. The contractor will provide full preventive maintenance and network server services to ensure continuous operations and support third-party billing collections.
Key Requirements
The contractor shall provide full network services for IT delivery to CCHCF, including:
- Preventive Maintenance: Full preventive maintenance for the existing Internet Server for 837 claims processing.
- Network Services: Maintain full network services, limit downtime, and provide training to CCHCF users.
- Claims Processing Support: Facilitate patient access, verify multiple commercial and government payers (Medicare, Medicaid, VA, Private Insurance), identify additional billable coverage, and provide electronic claims submission.
- Reporting & Correction: Generate 277 and 999 reports, offer a dashboard for private insurance rejections, run denial reports, and enable claims correction and resubmission.
- FISS/DDE: Securely connect to Medicare Direct Data Entry (DDE), support multiple submitted IDs, provide visibility to Medicare claim submissions, and enable online claim corrections and eligibility verification.
- Contractor Qualifications: Possess basic knowledge, skills, and abilities in network services, be fully HIPAA compliant, and define all licenses and relevant documents. Compliance with the Privacy Act and CFR 42 Part 2 regarding patient records is also required.
Contract & Timeline
- Opportunity Type: Sources Sought / Market Research
- Anticipated Period of Performance: Six (6) months, starting early-mid May 2026.
- Response Due: April 27, 2026, at 1:00 PM ET.
- Published: April 17, 2026.
Eligibility & Submission
This market research is specifically targeting Indian Economic Enterprises (IEEs), defined as businesses at least 51% Indian owned and controlled. All respondents must be registered in the System for Award Management (SAM) at SAM.gov. Interested vendors should submit information regarding their capabilities and business size/type (e.g., ISBEE/IEE, 8(a), SDVOSB).
Contact: Maliaka Pinkney (maliaka.pinkney@hhs.gov) or Miguel Diaz (miguel.diaz@hhs.gov).